Annette Gonzales
Customer Service
Albuquerque,NM
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the cell phone industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of post-secondary education
18
18
years of professional experience
Work History
Customer Service Representative
T-Mobile
Albuquerque, NM
07.2020 - Current
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Delivered service and support to each customer, paving way for future business opportunities.
Supervisor
T-Mobile
Albuquerque, NM
05.2003 - 07.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Identified individual employee's unique work styles and adapted management methods.
- Set overall vision and provided team leadership.
- Provided coaching and counseling to 10 employees to encourage professional growth as well as meet short- and long-term goals.
Education
Associate of Applied Science -
Colorado Technical University
Colorado Springs, CO 11.2019 - Current
Skills
Problem-solving abilities Credit card payment processing Courteous demeanor High-energy attitude Adaptive team player Quality assurance controls Call center experience Inbound and outbound calling
undefinedTimeline
Customer Service Representative
T-Mobile
07.2020 - Current
Associate of Applied Science -
Colorado Technical University
11.2019 - Current
Supervisor
T-Mobile
05.2003 - 07.2020
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