Annette Gray
Baltimore
Summary
Dedicated paraeducator skilled in learning disabilities support, positive reinforcement, and small group instruction. Committed to fostering a positive learning environment and implementing individualized education plans to enhance student success.
Overview
21
21
years of professional experience
Work History
Classroom Paraeducator
BCPS
Baltimore, MD
08.2006 - Current
- Supported classroom instruction by assisting teachers with lesson preparation and student engagement.
- Facilitated small group activities to reinforce learning objectives and enhance student comprehension.
- Implemented individualized education plans (IEPs) for students with diverse learning needs.
- Monitored student behavior and provided positive reinforcement to promote a conducive learning environment.
- Assisted in assessing student progress through data collection and observation techniques.
- Trained new paraeducators on classroom protocols, behavioral management strategies, and support techniques.
- Developed effective behavior management strategies to address challenging behaviors and maintain a productive learning environment.
Customer Service Manager
Walmart
Owings, MD
11.2004 - Current
- Led customer service initiatives to enhance satisfaction and loyalty across multiple departments.
- Streamlined training programs for new staff, improving onboarding efficiency and service consistency.
- Implemented strategies to resolve customer complaints promptly, fostering a positive shopping experience.
- Analyzed customer feedback trends to identify areas for operational improvement and drive team performance.
- Oversaw daily operations of customer service department, ensuring alignment with organizational goals and objectives.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
High School Diploma -
Northern Senior High School
Baltimore, MD06-1983
Skills
- Learning disabilities support
- Classroom organization
- Positive reinforcement
- Emotional support
- Student supervision
- Visual supports
- Parent communication
- Social skills training
- Sensory integration strategies
- Small group instruction
- Data collection
- Curriculum implementation
Accomplishments
- Developed course plans aimed at meeting academic, intellectual and social needs of each student.
Timeline
Classroom Paraeducator
BCPS
08.2006 - Current
Customer Service Manager
Walmart
11.2004 - Current
High School Diploma -
Northern Senior High School