Annette Green
St. Petersburg,FL
Summary
Experienced sales professional with a proven track record in driving results and achieving excellent customer satisfaction. Skilled in coaching, performance development, negotiation, and motivation for sales and service. Expertise in sales and strategic planning, building relationships, critical problem-solving, managing processes, and building rapport. Adept at brand promotion and achieving sales targets.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Consultant, Claims Generalist, Medical File Owner, Inside Sale Representative, Supervisor CRM
Progressive Causality Insurance
05.2016 - Current
- Manage and develop a team of 15 consultants through various tasks.
- Manage consultants' attendance and performance.
- Develop a relationship with consultants, creating a foundation of trust to facilitate their growth.
- Monitor consultants' calls for accuracy, efficiencies, and to identify coaching opportunities.
- Coach consultants via coaching plans to strengthen job performance and correct behavior issues.
- Partner with consultants in coaching and career development.
- Identify CoC Behaviors, facilitate action plans, and Performance Management.
- Educate consultants on processes and procedures to be successful.
- Facilitate team meetings/huddles to encourage alignment, implement changes, and provide updates.
- Review weekly metrics with consultants on obtaining individualized goals.
- Advocate Progressive products, bundles, and services through benefits of selling
- Serve on DEI Council fostering inclusion and increasing employee satisfaction
Lead, Corporate Sales Specialist, High Complexity Senior Partner Advocate
Royal Caribbean Cruises International
Miami, Florida
10.2004 - 05.2016
- Royal Caribbean Cruise Line, Miami, Florida.
- Coordinate performance development and employee recognition for the Corporate Sales & Service team.
- Provide best practices, problem resolution, and ideas to assist the team in driving positive results.
- Facilitate team briefing to discuss department goals and motivate the team to success.
- Provide tools and information to the team to assist with sales and daily operations.
- Conduct coaching with specialists to review proposals, calls, performance management, and discuss recommendations to ensure their success.
- Strategic planning and partnering with the Corporate Sales Manager to increase revenue, provide excellent onboard service, and exceed quarterly goals.
- Responsible for successfully qualifying, booking, and servicing Incentive/Meeting groups for Corporations and Agencies.
- Follow up with clients via phone calls and emails on escalated issues for resolution.
- Liaison between specialists and management.
- Train team, provide refreshers on processes and new practices implemented.
- Ensure the team stays updated and educated on Royal Brand and customization options.
- Responsible for assisting the team in exceeding quarterly service and revenue goals.
- Issue and negotiate proposals and contracts pricing and terms.
- Liaison with legal, revenue, and other internal departments.
- Managed the planning and customization of Direct and Corporate incentive programs.
- Analyzed client's needs and provided recommendations and suggestions to enhance their program experience.
- Liaison with ship staff and internal departments to ensure program satisfaction.
- Miami, Florida.
Education
Travel & Tourism Certificate - Vocational Program
Miami Dade Community College
Miami, Florida06.1998
Skills
- Customer Relationship Management
- Negotiation and closing tactics
- Product and service knowledge
- Persuasive Communication
- Customer liaison
- Problem Resolution
- Claims File Ownership
- Experience in Special Lines
- Time Management
Awards
- 2020 RL Incentive Property ISR Q2 & Q3
- 2017 Elite, Pinnacle Finalist
- 2016 Elite Sales, Top Sales Incentive
- 2015 Corporate Sales Specialist of the Year
- 2015 Chart Topper 100% to goal
- 2014 Global Corporate Incentive & Charter Team MVP
- 2014 Top Direct Business Seller
- 2013 - Q4 Captain Award Winner
- 2012 - Highest revenue winner in Q3 & Q4
- 2006 – 2010 – Top Team Member Awards
Certification
- 620 FL Adjusters License
Accomplishments
- 2024 Q2 Supervisor of Distinction Award
- 2023 Q3 Supervisor of Distinction Award
Timeline
Sales Consultant, Claims Generalist, Medical File Owner, Inside Sale Representative, Supervisor CRM
Progressive Causality Insurance
05.2016 - Current
Lead, Corporate Sales Specialist, High Complexity Senior Partner Advocate
Royal Caribbean Cruises International
10.2004 - 05.2016
Travel & Tourism Certificate - Vocational Program
Miami Dade Community College
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