Summary
Overview
Work History
Education
Skills
Linkedin Endorsements
Timeline
Generic

Annette Greenhagen

Watauga,TX

Summary

Dynamic professional with extensive experience in customer engagement and project management, notably at Crane Worldwide, where I drove revenue growth. Skilled in negotiation and data analysis, I excel at fostering relationships and enhancing operational efficiency through strategic initiatives and effective team leadership.

Overview

36
36
years of professional experience

Work History

Owner

PawzandBreathe
Watauga, TX
12.2020 - Current
  • Drove sales through online platforms for pet products, kitchen accessories, yoga and meditation supplies, arts and crafts, and seasonal items.
  • Developed marketing strategies to enhance customer engagement and boost revenue.
  • Monitored customer milestones to maintain awareness and satisfaction.

Office Manager

LOGISTICS PLUS
Coppell, TX
08.2019 - 04.2020
  • Managed billing and invoicing for top revenue customers to ensure timely payments.
  • Reviewed data integrity through weekly and monthly reports, addressing discrepancies promptly.
  • Audited, approved, and disputed vendor invoices to maintain accurate financial records.
  • Oversaw general office supplies and building upkeep services to ensure operational efficiency.
  • Conducted monthly vendor management to optimize service quality and cost-effectiveness.
  • Participated in hiring processes and enforced disciplinary actions as needed.
  • Mentored employees through coaching sessions to enhance performance and development.

Trade Pricing Assistant Manager

HYUNDAI MERCHANT MARINE
Irving, TX
09.2015 - 07.2019
  • Established Nyshex exchange platform for pricing and contracting in westbound trade.
  • Received 2018 Pride of HMM award for outstanding performance.
  • Created first Exempt Commodity Team at HMM, enhancing operational capabilities.
  • Led customer-focused team supporting Waste Paper, Metal Scrap, and Forest Products.
  • Managed pricing for Agricultural products, DFN, Seeds, Cotton, Hay, Hides, and Plastic Scrap.
  • Set and monitored KPIs for listed commodities to drive performance improvements.
  • Coordinated department celebrations, acknowledgements, and achievements to foster team morale.
  • Oversaw training programs for new hires and inside sales teams as needed.

Account Manager

CRANE WORLDWIDE
Carrollton, TX
10.2014 - 07.2015
  • Executed project management tasks, including quotes, SOWs, SOPs, and operational setups.
  • Negotiated favorable vendor terms for multiple concurrent projects.
  • Increased revenue from $1 million in 2014 to $4 million in 2015.
  • Supported customer needs 24/7 through headquarters and regional offices.
  • Managed key relationships with clients like Starbucks, Coca-Cola, and Subway.
  • Oversaw onsite installations to ensure efficient service delivery.
  • Cultivated partnerships with major clients such as McDonald's and KFC.
  • Coordinated operational setups to enhance project efficiency.

Global Account Executive

CRANE WORLDWIDE
Carrollton, TX
04.2014 - 09.2014
  • Generated new business opportunities, enhancing revenue streams and fostering relationships.
  • Developed comprehensive SOPs to streamline operational processes across transportation services.
  • Monitored accounts receivable and collected documentation to ensure compliance with company standards.
  • Managed diverse supply chain services to optimize efficiency and client satisfaction.

Account Representative

CRANE WORLDWIDE
Carrollton, TX
02.2012 - 04.2014
  • Drive existing revenue and net profit for the largest book of business at Crane DFW that included several dozen customers and millions in revenue.
  • Work with large domestic and international accounts with several modes of transportation.
  • Responsibilities include quoting, projects, outstanding customer service, on time performance, monthly reporting, corrective action, escalation, creating of SOP, and invoicing.

Account Manager/Operations Manager/Office Manager

RIGHTWAY SUPPLY CHAIN SOLUTIONS (partnered with ICAT LOGISTICS)
Carrollton, TX
03.2011 - 10.2011
  • Collaborated with owner to address diverse business needs including data entry, domestic and international quotes, and service coordination for all transportation modes.

Senior Account Manager/Sales

SEKO WORLDWIDE
DFW Airport, TX
04.2010 - 02.2011
  • Acquired new business opportunities, driving revenue and profitability growth.
  • Consistently met or exceeded weekly sales quotas set by VP of Sales.
  • Engaged in sales processes to secure contracts worth $3 million.
  • Participated in implementation processes for newly acquired business ventures.

Global/Account Manager

CEVA LOGISTICS/EAGLE GLOBAL LOGISTICS
DFW Airport, TX
05.2007 - 04.2010
  • Drove revenue growth and net profit for portfolio exceeding 30 customers generating millions in revenue.
  • Managed relationships with large domestic and international accounts to foster loyalty.
  • Ensured exceptional customer service through timely performance and regular reporting.
  • Developed standard operating procedures (SOPs) and conducted quarterly business reviews (QBRs) to enhance operations.

Operations Manager

PEGASUS LOGISTICS GROUP
Grapevine, TX
12.2006 - 04.2007
  • Oversaw operations for 40+ employees in 24/7 coverage at DFW station and operational headquarters.
  • Directed routing, warehouse, and tracking departments to enhance efficiency.
  • Recognized as 2007 Employee of the Year for outstanding performance.

Service Team Manager

PEGASUS LOGISTICS GROUP
Grapevine, TX
01.2005 - 12.2006
  • Established proactive team to enhance service responsiveness and operational efficiency.
  • Ensured timely actions on jeopardized shipments to uphold service standards.
  • Communicated with customers regarding unfulfilled service commitments to maintain trust.
  • Managed refunds exceeding $60K from carriers due to service failures impacting gross profit.
  • Compiled monthly reports and devised action plans, incorporating corrective measures for improvement.

Customer Solutions Specialists

PEGASUS LOGISTICS GROUP
Grapevine, TX
12.2003 - 12.2004
  • Oversee daily operations of highest revenue account, encompassing pickups, quotes, performance, delivery, special projects, and gross profit.

Customer Solutions Manager

EXEL
Coppell, TX
12.2001 - 11.2003
  • Review, analyze and coordinate with all departments to complete proposals/bids.
  • Created SQL database to provide all reporting analysis on win and losses with reason why.
  • The Team successfully assisted in the additional $600m in new revenue generated from these bids for 2002.

Project Manager, Regional Assistance

PUTNAM INVESTMENTS
Norwood, MA
12.1999 - 10.2001
  • Oversaw customer relations for Northeast Region, enhancing satisfaction and loyalty.
  • Delivered quarterly reports on investment ROI to inform strategic decisions.

Customer Service Manager, Top Accounts Agent

MAYFLOWER
Franklin, MA
01.1998 - 12.1999
  • Managed top accounts for owner to maximize revenue opportunities.
  • Quoted potential business to drive new sales initiatives.
  • Tracked and traced transactions to maintain exceptional customer service standards.
  • Ensured accurate billing to enhance financial integrity.

Multiple Positions

SKYWAY FREIGHT SYSTEMS
Gardena, CA
05.1990 - 12.1997
  • Operations Manager -1996 to 1997, Randolph, MA
  • NE Regional Manager - 1994 to 1996, Randolph, MA
  • Top Accounts - 1993 to 1994, Santa Cruz, CA
  • Zone Agent - 1992 to 1993, Santa Cruz, CA
  • Redbook Agent - 1991 to 1992, Santa Cruz, CA
  • Operations Agent - 1990 to 1991, Gardena, CA

Education

Microsoft Access -

Putnam Investments
01.2000

Management -

Dun and Bradstreet
01.1997

Sexual Harassment & Diversity Trainer -

Union Pacific/Skyway University
01.1996

Instructional Techniques Workshop -

Langevin Learning Services
01.1995

Travel & Tourism -

Climate Control Institute
01.1989

Microsoft Office, Hazardous Material, Zinger Miller, Problem Solving, Facilitation and Leadership -

Skyway University

Stagen Leadership -

Pegasus

SQL Training -

Exel

Ethics, TSA, Hazmat, Imports, Exports, Sexual Harassment Awareness, Customer Service Advocacy, Foreign Corrupt Practices Act, and Office Safety -

CEVA Logistics

Ethics, Sexual Harassment, Management - Hiring -

Hyundai Merchant Marine

Skills

  • Customer engagement
  • Customer relationship management
  • Team leadership
  • Relationship building
  • Data analysis
  • Employee training
  • Negotiation skills
  • Hiring and Staffing
  • Effective communication
  • Problem solving
  • Project management
  • Vendor management
  • Financial auditing
  • Air Freight / Ocean Freight
  • Import / Exports
  • Truckload / Less than Truckload
  • Small Parcel / Courier
  • Intermodal / Rail
  • Warehousing / WMS
  • Shipping / Receiving
  • Inventory Control
  • Management
  • RFQ
  • Quoting / Pricing
  • Create tariffs
  • Negotiations - Customer / Vendor
  • Budget reporting
  • Financial reporting
  • Profit and loss analysis
  • Employee development
  • Training
  • KPI metrics
  • Customer presentations
  • Contracts
  • Analysis
  • Project management
  • Statement of work
  • Standard operating procedures
  • Quality process improvement
  • Creation of contracts
  • SOPs
  • Training material
  • Microsoft Outlook
  • Microsoft Office
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Microsoft Access
  • KPI management

Linkedin Endorsements

  • Ms. Annette Greenhagen joined HMM in October 2015 and has been a great attribute and always taking step further. With recent internal structure change and department change to take on new tasks, she was specifically assigned to create a new procedure and took a leading role for smooth transition. She made it every step of the way smooth and made sure every question was answered and made sure everyone involved was reported up to date. She is a driver and fine leader and I have no doubt that she will be successful in anything.
  • Working with Annette is an absolute joy. She is a valuable asset to the team and company. She is dependable, hard-working and can handle multiple projects. Annette is able to provide great direction, provides great training. And bring out the best out of other employees. She is a true team player, open to change and always manages to foster positive discussions. I know she is able to excel in any industry and has all the qualities you would want in an employee.
  • Annette is at the top of my list of someone who I would choose to be a part of any team. Her dedication, knowledge, operational background and solution design are just plain awesome. Her clients skills are second to no one. Everyone would be lucky to have Annette working next to them.
  • Annette is a top-notch team player that was a joy to work with. Very detail-oriented with an unmatched commitment to performing at a high level, she also has outstanding natural relationship building skills that any company would benefit from. Annette is a quick study and would recommend her any time!
  • Annette was a great employee at Skyway and a huge asset to the company. She handled many tasks and was great with customers and vendors. Her flexibility helped her growth in the company as she was promoted from our Los Angeles location to corporate facilities in Santa Cruz/Watsonville and then furthered her career by taking on a regional position in Boston. I would hire Annette again and would recommend her as she would be an asset to any company.
  • It was an honor to work with Annette and I would go to war with her on my team any day! Annette is a driven self-starter who would be an asset on any team with her unparalleled combination of accomplished experience and natural leadership. Through her every action, it is evident that she is committed to both the success of the organization and to her rapport with clients. I hope to have the privilege to work with a colleague of this magnitude and class again in my career.
  • Annette was a great employee at Pegasus who showed a lot of passion and diligence while in her role here. We were fortunate to have her on the team!

Timeline

Owner

PawzandBreathe
12.2020 - Current

Office Manager

LOGISTICS PLUS
08.2019 - 04.2020

Trade Pricing Assistant Manager

HYUNDAI MERCHANT MARINE
09.2015 - 07.2019

Account Manager

CRANE WORLDWIDE
10.2014 - 07.2015

Global Account Executive

CRANE WORLDWIDE
04.2014 - 09.2014

Account Representative

CRANE WORLDWIDE
02.2012 - 04.2014

Account Manager/Operations Manager/Office Manager

RIGHTWAY SUPPLY CHAIN SOLUTIONS (partnered with ICAT LOGISTICS)
03.2011 - 10.2011

Senior Account Manager/Sales

SEKO WORLDWIDE
04.2010 - 02.2011

Global/Account Manager

CEVA LOGISTICS/EAGLE GLOBAL LOGISTICS
05.2007 - 04.2010

Operations Manager

PEGASUS LOGISTICS GROUP
12.2006 - 04.2007

Service Team Manager

PEGASUS LOGISTICS GROUP
01.2005 - 12.2006

Customer Solutions Specialists

PEGASUS LOGISTICS GROUP
12.2003 - 12.2004

Customer Solutions Manager

EXEL
12.2001 - 11.2003

Project Manager, Regional Assistance

PUTNAM INVESTMENTS
12.1999 - 10.2001

Customer Service Manager, Top Accounts Agent

MAYFLOWER
01.1998 - 12.1999

Multiple Positions

SKYWAY FREIGHT SYSTEMS
05.1990 - 12.1997

Microsoft Access -

Putnam Investments

Management -

Dun and Bradstreet

Sexual Harassment & Diversity Trainer -

Union Pacific/Skyway University

Instructional Techniques Workshop -

Langevin Learning Services

Travel & Tourism -

Climate Control Institute

Microsoft Office, Hazardous Material, Zinger Miller, Problem Solving, Facilitation and Leadership -

Skyway University

Stagen Leadership -

Pegasus

SQL Training -

Exel

Ethics, TSA, Hazmat, Imports, Exports, Sexual Harassment Awareness, Customer Service Advocacy, Foreign Corrupt Practices Act, and Office Safety -

CEVA Logistics

Ethics, Sexual Harassment, Management - Hiring -

Hyundai Merchant Marine
Annette Greenhagen