Annette Gruben
AUSTIN,TX
Summary
Dynamic operations leader with a proven track record at Prosperity Roofing & Exteriors, enhancing operational efficiency and driving process improvements. Skilled in strategic planning and staff management, I fostered client relationships and achieved recognition for mentoring high-performing teams, consistently exceeding business objectives while optimizing resource allocation.
Overview
6
6
years of professional experience
Work History
Director of Operations
Prosperity Roofing & Exteriors
02.2021 - 06.2025
- Streamlined operational workflows, enhancing efficiency across roofing and exterior projects.
- Led cross-functional teams to implement process improvements and increase project turnaround times.
- Developed training programs for staff, promoting skill enhancement and operational consistency.
- Analyzed performance metrics to identify areas for improvement in project execution and resource allocation.
- Oversaw budgeting processes, ensuring financial accountability in project implementation and resource management.
- Fostered client relationships, addressing concerns promptly to maintain satisfaction and loyalty.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Administrative Assistant
APEX Roofing
08.2019 - 02.2021
- Coordinated scheduling for roofing projects, ensuring timely execution and resource allocation.
- Managed customer inquiries and service requests, enhancing client satisfaction and communication flow.
- Developed and maintained filing systems for project documentation, improving retrieval efficiency.
- Assisted in preparing project estimates and proposals, contributing to competitive bidding processes.
Education
Business
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Process improvements
- Operations management
- Decision-making
- Staff management
- Customer service
- Business leadership
- Customer relations
- Scheduling
Timeline
Director of Operations - Prosperity Roofing & Exteriors
02.2021 - 06.2025
Administrative Assistant - APEX Roofing
08.2019 - 02.2021
Amarillo College - , Business
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