Annette Guerrero
Bethlehem,PA
Summary
Bilingual dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Bilingual Administrative Assistant
The Arc Of Lehigh And Northampton Counties
2023.07 - Current
- Boost client satisfaction by providing timely and accurate bilingual support for customer inquiries.
- Assist in the completion of projects by coordinating with team members and ensuring deadlines are met.
- Streamline communication between departments, translating documents and facilitating conversations as needed.
- Manage calendar scheduling, preventing double-booking and optimizing time usage.
- Contribute to a positive work environment by fostering open communication between team members and providing support for their needs promptly.
- Answer multi-line phone systems, routing calls, delivering messages to staff, and greeting visitors.
- Restock supplies and place purchase orders to maintain adequate stock levels.
- Manage filing system, enter data, and completed other clerical tasks.
- Volunteer to help with special projects of varying degrees of complexity.
- Translate and organize information for emails and/or presentations.
- Handle sensitive information with discretion, ensuring privacy policies are upheld at all times during document handling or translation tasks.
- Assist in development and implementation of new administrative procedures.
Warehouse Associate
C&S Wholesale Grocery
2023.01 - 2023.06
- Packed and labeled merchandise to prepare for loading and shipment to customers
- Used pallet jacks to move items to and from warehouse locations
- Led regular team meetings to discuss performance goals, address concerns, and foster a positive work environment
- Utilized warehouse management software to track and monitor inventory levels, generate reports, and identify areas for improvement
- Implemented safety protocols, conducted regular safety inspections, and trained staff on the safe handling and storage of goods, resulting in asignificant reduction in workplace accidents.
Warehouse Associate
Walmart
2020.09 - 2021.06
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations, and pallet areas neat and tidy to maintain a safe work environment.
- Picked and prepared numerous daily shipments in a controlled atmosphere warehouse environment.
- Received deliveries, scanned packages, and updated orders in an internal database.
- Collected stock location orders and printed requests to maintain inventory control.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
Bilingual Administrative Assistant
Valucare
2019.04 - 2019.11
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Maintained up-to-date records of contact information, enabling quick access to key personnel when necessary.
- Greeted visitors to provide information and direct to appropriate personnel
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages
- Completed basic bookkeeping and document filing
- Handled sensitive information with discretion, ensuring privacy policies were upheld at all times during document handling or translation tasks.
- Assisted coworkers with staffing schedule for floating cases.
Cashier
Cherry Valley Supermarket
2019.03 - 2019.06
- Accepted cash and credit card payments, issued receipts, and provided change
- Answered customer questions and provided store information
- Collected payments and provided accurate change
- Delivered high level of customer service to patrons using active listening and engagement skills
- Helped customers find specific products, answered questions, and offered product advice
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Technician
LMEG Wireless
2017.08 - 2017.10
- Troubleshot systems, equipments and ran tests to write reports and make effective recommendations for repairs.
- Followed safety practices to safeguard against injury and damage to property.
- Managed quality control and maintained a high level of customer satisfaction.
- Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
- Liaised with internal departments to optimize productivity and efficiency.
Administrative Assistant
CUNY Science Dept
2011.09 - 2015.12
- Answered phone calls and welcomed visitors to the lab.
- Organized files, developed spreadsheets, faxed reports, and scanned documents to improve organizational workflow.
- Maintained records by updating student's information.
- Checked lab supply levels, and anticipated needs, and placed orders for appropriate stock levels.
- Collected and coded items to prepare for storage, and/or usage.
- Typed, formatted, and edited correspondence and other documents.
- Assisted in onboarding new hires, providing training materials, and coordinating orientation schedules to ensure smooth integration into the department.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Cashier Team Lead
Bravo Supermarkets
2011.10 - 2015.07
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Facilitated and logged store opening, closing, and shift changes.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
Education
Associate of Arts - Criminal Justice
CUNY Borough of Manhattan Community College
New York, NYSkills
- Bilingual
- Decision Making
- Diligent
- Self-Motivated, and Disciplined
- Appointment Scheduling
- Customer Service-Oriented
- Coordination Complaint Resolution
- New Hire Training
- Inventory Systems
- Training and coaching
- Dedicated Team Player
- Multi-Line Phone Systems
- Quality Assurance
- Report Writing
References
Available upon request
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Administrative Assistant
The Arc Of Lehigh And Northampton Counties
2023.07 - Current
Warehouse Associate
C&S Wholesale Grocery
2023.01 - 2023.06
Warehouse Associate
Walmart
2020.09 - 2021.06
Bilingual Administrative Assistant
Valucare
2019.04 - 2019.11
Cashier
Cherry Valley Supermarket
2019.03 - 2019.06
Technician
LMEG Wireless
2017.08 - 2017.10
Cashier Team Lead
Bravo Supermarkets
2011.10 - 2015.07
Administrative Assistant
CUNY Science Dept
2011.09 - 2015.12
Associate of Arts - Criminal Justice
CUNY Borough of Manhattan Community College
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