Annette Hall
San Jose,CA
Summary
Experienced with managing dental office workflows and patient interactions. Utilizes effective communication and organizational skills to ensure smooth office operations. Track record of enhancing patient satisfaction and supporting dental teams through administrative excellence.
Overview
18
18
years of professional experience
Work History
Front Office Manager
Shyama Subhadarsini, DDS
07.2023 - Current
- Greet patients, schedule appointments, take payments, create and present treatment plans. Verify insurance and check eligibility, submit all insurance claims. Appeal insurance claims when needed. Assist doctors and assistants in everyday tasks. Make confirmation calls and follow up calls after surgery. Ensure paperwork and consent forms are completed prior to patient visits. Process monthly AR billing statements. Act as liaison between the office and various labs. Responsible for opening and closing the office.
Front Desk Receptionist
Northern Dental
01.2023 - 07.2023
- Greet patients and scheduled appointments. Take payments and answered questions on treatment plans. Scheduled new patients via on the phone or in person, verifying insurance and checking eligibility. Assisting doctors and assistants in everyday tasks. Made confirmation calls and follow up calls after surgery. Ensured paperwork and consent forms were completed prior to patient visits. Scanning and filing.
Administrative Assistant
Pries Dental Care
05.2022 - 09.2022
- Greet and checked in patients. Answered phones and scheduled patients for cleanings and treatment as necessary. Verified insurance eligibility prior to patient appointments. Presented treatment plans to patients for necessary treatment based on doctors evaluation. Collected payment from patients upon check out and scheduled any follow up continuing care appointments. Ensured patient health history forms were updated, as well as new patient intake forms were completed for new patient charts. Made confirmation calls. Various other administrative functions.
Scheduler
Los Gatos Oral and Facial Surgery
08.2021 - 04.2022
- Called on referrals received from referring dental offices and scheduled consultations for patients. Answered phone calls and assisted patients with their needs (scheduling visits, taking payments, transferring them to a surgical assistant.) Made confirmation calls. Sent next day first surgery time to the doctor. Sent surgery letters to RD's. Scanned and sent insurance claim information to our off site Finance Manager.
Receptionist
Dentistry For Children And Adults Too!
02.2021 - 07.2021
- Greeted patients and scheduled visits. Took payments over the phone and in person. Answered calls in a timely fashion. Entered insurance billing payments to correct patient accounts. Made outbound calls to patients with overdue visits.
Receptionist
Los Gatos Oral and Facial Surgery
03.2017 - 05.2020
- Immediate first contact for patients, responsible for checking them in and collecting payment upon day of surgery. Prepared and sent out daily Morning Meeting notes to the Doctor and staff. Responsible for ensuring all bathrooms, kitchen, and coffee bar were stocked of all supplies and cleaned numerous times daily. Main contact for ordering all office supplies, including toner ink for all printers throughout the office. Responsible for maintaining all visitor and delivery logs were up to date. Keep logs of all employee lockers, employee contact lists and was responsible for maintaining those logs upon new hire and when employees were terminated. Responsible for all new patient packets, entering all patient information in OMS and maintaining information was accurate.
Operations Coordinator
Flagship Facility Services, Inc
08.2016 - 02.2017
- Supported the VP of Operations, as well as the Operations department. Responsible for ordering uniforms and shoes for front line employees; responsible for ordering cell phones for various employees at various client sites, and maintaining an audit system for when these employees leave the company or get moved to a different client site. Responsible for maintaining a correct log of all vehicles, including fuel cards for each vehicle and PM, auditing this log monthly to ensure accuracy of our fleet. Responsible for doing monthly expense reports for EVP of Operations, as well as various correspondence and projects.
Executive Assistant/Office Manager
Burling Enterprises Inc.
07.2015 - 12.2016
- Support the President and RME of a local stucco contractor and maintain the office of 6 employees. Responsible for all new hire paperwork, payroll, accounts receivable and accounts payable. Responsible for maintaining all business licenses, as well as contractors licenses and all necessary insurance including GL, WC, auto and bonds. Create and maintain all expense reports, coordinate travel arrangements as needed. Assisted in creating estimates, including being the main liaison between clients, vendors and BEI. Miscellaneous other accounting and office functions as needed.
Executive Assistant
Flagship Facility Services, Inc
03.2008 - 10.2013
- Supported the Owner/President of a large janitorial and building maintenance company, as well as 3 VP’s in the Corporate Office. Also provided administrative support to the Long Beach CA, Grapevine TX, Phoenix AZ and Southern CA airport regional offices. Main responsibilities included supporting all regions and Finance with payroll and commission sheets; was in charge of getting trade shows together with giveaways, shipping the booth and accessories to the reserved and paid for booth space, made travel for attendees; in charge of monthly Executive Team meetings, ensuring breakfast/lunch is set up and agenda is in order; processed all stationary needs companywide, including all business card orders; worked closely with the Owner/President on his twice yearly companywide State of the Company Address at each regional office; assisted the Sales department with RFP’s and assembling bids/proposals.
Education
A.A.S. - Computer Business Administration
Heald Business College
San Jose, CA01.1997
Skills
MS Office Suite
Timeline
Front Office Manager
Shyama Subhadarsini, DDS
07.2023 - Current
Front Desk Receptionist
Northern Dental
01.2023 - 07.2023
Administrative Assistant
Pries Dental Care
05.2022 - 09.2022
Scheduler
Los Gatos Oral and Facial Surgery
08.2021 - 04.2022
Receptionist
Dentistry For Children And Adults Too!
02.2021 - 07.2021
Receptionist
Los Gatos Oral and Facial Surgery
03.2017 - 05.2020
Operations Coordinator
Flagship Facility Services, Inc
08.2016 - 02.2017
Executive Assistant/Office Manager
Burling Enterprises Inc.
07.2015 - 12.2016
Executive Assistant
Flagship Facility Services, Inc
03.2008 - 10.2013
A.A.S. - Computer Business Administration
Heald Business College