Annette Hansen
Clerical
Tucson,Arizona
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk. Offers successful career history comprising more than 19 years.
Friendly Medical Receptionist offering excellent skills in patient relations and office supervision. Skilled using NextGen Electronic Medical Record system. Organized and accurate in managing patient flow.
Enthusiastic Medical Office professional trained in appointments, front desk and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multi-tasking abilities. Skilled at typing correspondence and managing files as well as keeping work area clean and organized.
To seek and maintain part-time clerical position that offers professional challenges utilizing interpersonal skills, excellent time management and professional experience.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Server/Busser
Brooklyn Burgers And Beer
Tucson, Arizona
11.2018 - 06.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Collected orders and relayed them to bartenders quickly and accurately.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
Remote Insurance Verification Specialist
Urological Associates Of Arizona
Tucson, Arizona
02.2017 - 07.2017
- Determined appropriateness of payers to protect organization and minimize risk.
- Communicated verification and authorization status updates with billing and scheduling department to facilitate decision-making for patient admissions and insurance coverage.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Coordinated referrals through insurance and other medical specialists and documented details in patients electronic medical records.
- Completed administrative patient intakes with insurance information and mandated forms.
- Observed strict HIPPA procedures to protect sensitive patient information, medical records and payment data.
- Utilized NextGen Electronic Medical Record system for digitizing and organizing medical records.
- Verified insurance eligibility for new and established patients.
- Contacted patients to update insurance and demographic information.
- Informed patients of copays and/or deductibles prior to doctors appointments or procedures.
- Communicated directly with superiors and colleagues by phone and email
Scheduling Supervisor
Urological Associates Of Southern Arizona
Tucson, Arizona
09.2010 - 05.2014
- Gathered employee data to develop monthly work schedules, enabling proper staffing for scheduling department.
- Reviewed production specifications.
- Processed and approved all scheduling changes to executive calendars by using Microsoft Outlook.
- Input data in NextGen Electronic Medical Record system to create updated status reports for quick reference of progress and deadlines.
- Developed and implemented scheduling policies.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Conferred with managers, sales teams and IT personnel to revise plans and achieve demanding targets.
- Led team of eight scheduling coordinators.
- Verified system information for accuracy and integrity and filled in gaps by conducting research and reaching out to patients, other medical facilities or internal personnel.
- Completed logs and reports detailing production data such as call volume, and quality assurance results, helping management make accurate operational decisions.
- Worked with medical providers, supervisors and team members to understand scheduling and call volume needs and bring levels within desired tolerances.
- Developed weekly production status reports for supervisor and manager.
- Answered and directed multi-line phone
- Initiated warm and cold transfers
- Utilized intercom system and provider pagers to page doctors and other staff for urgent calls.
- Scheduled patients appropriately for a multi-provider clinic.
- Canceled and rescheduled appointments for patients that missed/couldn't keep them.
- Rescheduled patients if provider wasn't available for a certain date/time.
- Responsible for weekly staff calendar updates.
- Core member of "Recognition Committee".
- Covered medical records department when short staffed.
- Supervised up to eight scheduling employees at a time.
- Trained incoming new scheduling employees.
- Assisted department manger with potential employee interviews. Including reviewing applications/resumes prior to contacting persons to schedule interviews.
- Facilitated monthly meetings for my department.
- Recognized an Employee of the Month in my department.
- Worked directly with Practice Administrator to enhance efficiency of my department by providing reports and giving perspective.
- Verified insurance eligibility for new and established patients as well as obtained referrals from referring providers or facilities.
- Entered data into an Electronic Medical Record system.
- Contacted patients to update insurance and demographic information.
- • Informed patients of copays.
- Communicated directly with providers, superiors and colleagues by phone, in person and email.
- Updated policy and procedure binder.
- Assisted department manager with work overflow and creating reports.
- Covered for department manger when they were unavailable for any reason.
Front Desk Receptionist/Scheduler/Marketing Lead
Specialists In Dermatology
Tucson, Arizona
03.2003 - 09.2009
- Greeted patients and clients upon arrival, offered assistance and answered questions to build rapport and comfort.
- Received college certificate in Marketing/Advertising (paid for by clinic)
- Lead Marketing and advertising for clinic.
- Worked directly with printing company for designing ads, brochures and business cards.
- Checked patients in and out for appointments and/procedures.
- Collected and recorded copays and/or deductibles from patients.
- Contacted transportation for disabled patients.
- Distributed incoming mail to proper department and/or persons.
- Pulled paper charts to ensure readiness for appointments.
- Scanned paper charts into new EMR system.
- Answered and directed multi-line phone.
- Facilitated warm and cold transfers.
- Utilized intercom system to page doctors and other staff for urgent calls.
- Scheduled patients appropriately for a multi-provider, multi-service clinic.
- Canceled and rescheduled appointments for patients that missed/couldn't keep them.
- Rescheduled patients if provider wasn't available for a certain date/time.
- One of the founding members of the "Recognition Committee"
- Covered medical records department when short staffed.
- Trained new front office and scheduling employees.
- Assisted department lead with potential employee interviews.
- Worked directly with department lead to enhance efficiency of my department by providing reports and giving perspective.
- Verified insurance eligibility for new and established patients.
- Entered data into an Electronic Medical Record system.
- Responsible for appointment reminder calls to patients.
- Contacted patients to update insurance and demographic information.
- Communicated directly with providers, superiors and colleagues by phone, in person and email.
- Assisted department lead with work overflow and creating reports.
- Covered for department lead when they were unavailable for any reason.
Patient Service Representative
Arizona Oncology Associates
Tucson, Arizona
01.2002 - 03.2004
- Assisted patients in filling out check-in and payment paperwork.
- Checked patients in and out for appointments, chemotherapy and/procedures.
- Collected copays and/or deductibles from patients.
- Contacted transportation for disabled patients
- Worked directly with providers to contact providers at other medical facilities by phone.
- Pulled paper charts for next day appointments.
- Scanned paper charts into new EMR system.
- Answered and directed multi-line phone.
- Facilitated warm and cold transfers.
- Scheduled patients appropriately for a multi-provider clinic.
- Canceled and rescheduled appointments for patients that missed/couldn't keep them.
- Rescheduled patients if provider wasn't available for a certain date/time.
- Obtained referrals from primary care providers.
- Worked directly with chemo nurses and in house pharmacist to insure medication was available for certain dates/patients.
- Covered medical records department when short staffed.
- Faxed/copied documents/records/referrals.
- Verified insurance eligibility for new and established patients.
- Entered data into an Electronic Medical Record system
- Responsible for appointment reminder calls to patients.
- Contacted patients to update insurance and demographic information.
- Communicated directly with providers, superiors and colleagues by phone, in person and email.
- Assisted department lead with work overflow.
- Counted superbills at days end to ensure they corresponded with the amount of patients seen.
- Covered for department lead when they were unavailable for any reason.
Fitness Gym Receptionist and Childcare Associate
Gold Medal Fitness
Tucson, Arizona
12.1998 - 03.2003
- Checked gym members in.
- Checked gym guests in.
- Distributed incoming mail.
- Answered and directed multi-line phone.
- Facilitated warm and cold transfers.
- Utilized intercom system to page superiors, colleagues and gym members.
- Collected dues from guests, new members and renewing members.
- Trained new front desk receptionists and childcare employees.
- Worked directly with vending machine vendors.
- Responsible for opening/closing gym as scheduled.
- Responsible for reminding existing members of upcoming or past dues.
- Updated member demographic information.
- Communicated directly with superiors and colleagues by phone, in person and by pager.
- Covered for department lead when they were unavailable for any reason.
- Insured the safety of children from 3 months old to 12 years old while guardian was utilizing the gym.
- Changed soiled diapers for babies and toddlers while maintaining a sanitary changing area.
- Cleaned and santized gym equipment and childcare area/toys.
- Volunteered to cover employee shifts when they were unavailable.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions.
- Offered parents daily reports outlining activities and behavior.
- Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Read and told stories to promote and support overall language development.
- Discussed programs policies and practices to families and visitors.
- Planned and guided age-appropriate tasks like reading, crafts and board games.
- Prepared healthy snacks and beverages for children based on guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Education
Certificate - Marketing And Advertising
Pima Community College
Tucson, AZ 01.2007 - 07.2007
High School Diploma - General Studies
Ppep Tec - Alice S. Paul Learning Center
Tucson, AZ 08.1996 - 05.1998
Medical Office Specialist - Medical Front Office
Tucson College
Tucson, AZ 08.2003 - 04.2004
Skills
Insurance Verification
EMR / EHR
Medical Records Management
Electronic Medical Records
Appointment Scheduling
Payment collection
Patient Scheduling
Reminder calls
Decision-Making
Medical terminology understanding
Paperwork processing
Records management
Filing systems expertise
Written and verbal communication
Staff education and training
Records review
Registration management
Office procedures understanding
Database coordination
Managing patient records
Follow-up skills
Patient care advocacy
Understanding of medical terminology
Understanding of medical ethics
Industry software applications
Policy and procedure modification
Scheduling
Documentation and control
Workflow planning
Strategic planning
Presentation design
Database administration
Staff Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Keep your face to the sunshine and you cannot see a shadow.
Helen Keller
Timeline
Server/Busser
Brooklyn Burgers And Beer
11.2018 - 06.2019
Remote Insurance Verification Specialist
Urological Associates Of Arizona
02.2017 - 07.2017
Scheduling Supervisor
Urological Associates Of Southern Arizona
09.2010 - 05.2014
Certificate - Marketing And Advertising
Pima Community College
01.2007 - 07.2007
Medical Office Specialist - Medical Front Office
Tucson College
08.2003 - 04.2004
Front Desk Receptionist/Scheduler/Marketing Lead
Specialists In Dermatology
03.2003 - 09.2009
Patient Service Representative
Arizona Oncology Associates
01.2002 - 03.2004
Fitness Gym Receptionist and Childcare Associate
Gold Medal Fitness
12.1998 - 03.2003
High School Diploma - General Studies
Ppep Tec - Alice S. Paul Learning Center
08.1996 - 05.1998