ANNETTE HANSEN

Psychiatric Security Specialist

Civil Commitment Unit for Sex Offenders

Cherokee, IA

04.2023 - Current

Escorted patients requiring supervision to/from group therapy, yard time and recreation units inside a secure facility.
Maintained updated knowledge of State of Iowa Department of Health & Human Services policies and procedures.
Responded to incidents of patient behaviors on company property.
Gathered data from daily logs and incident reports to maintain patient security.
Maintained high levels of alertness throughout shifts.
Checked and secured building areas during shift every 15-30 minutes to prevent unauthorized activities.
Completed required shift logs and reports, highlighting routine or reporting concerning changes/observations and critical incidents.
Identified suspicious activity to determine appropriate response.
Monitored network video to detect unauthorized situations, attempts or malicious activities.
Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at commitment facility.
Warned violators of rule infractions and escorted emotionally dysregulated patients from recreation ward/yard time or living unit to de-escalate or assist a patient to process their emotions.
Monitored internal and external company communication and reported abnormalities.
Provided friendly and professional assistance to employees, visitors and patients.
Administered first aid for minor medical situations and contacted medical staff on site for medical emergencies.
Supervised patient activity and security monitors to locate potential threats.
Reviewed guest identification to authorize entry onto premises.
Adhered to daily treatment/shift schedules to support consistent security presence throughout property.
Communicated security policies to staff members and performed security training.
Monitored security cameras to identify and respond to suspicious activity.
Monitored building and property entrances and exits to detect intrusions and protect patients and staff.
Maintained calm composure during emergencies while communicating with therapists and medical staff.
Approached patients and engaged in conversation through use of effective interpersonal and people skills.
Worked successfully with diverse group of patients and co-workers to accomplish goals and address issues related to services.
Understood and followed oral and written directions.
Answered 2-4 calls per hour to assist with patient questions and therapists or security supervisors' concerns.
Prioritized and organized tasks to efficiently accomplish agency goals.
Delivered patients to medical appointments off-site on time.
Exceeded patient security by finding creative solutions to assist patients with problem-solving abilities.
Provided excellent communication in written, detailed confidential incident/progress reports, when face-to-face or through phone conversations.
Completed day-to-day duties accurately and efficiently.
Counseled patients individually to assist in overcoming intrusive thoughts, adjusting to changes or coping with unsettling emotions.
Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves.
Observed patients for risk of suicide attempts or harmful behavior toward self/others.
Reviewed information about patients through case files, observation, or clinical team notes.
Adhered to ethical standards established by professional organizations.
Engaged in advocacy activities aimed at improving access to quality mental health services.
Developed psychoeducation curriculum pilot program financial literacy/life skills.
Observed group therapy sessions as security staff focused on topics such as anger management, stress reduction, and self-esteem building.
Collaborated with mental health professionals and other staff members to best align patient security with treatment plans.
Modified treatment activities or approaches as needed to comply with changes in patients' status.
Actively participated in interdisciplinary team meetings regarding complex cases.
Collaborated with other professionals to ensure continuity of care for patients.
Implemented evidence-based interventions that address each patient's specific goals.
Observed experienced counselors during their sessions with patients and provided feedback afterwards.
Maintained accurate patient records according to agency protocol.
Monitored and documented patients' progress in treatment plans, including behavior changes and therapeutic interventions.
Prepared and maintained required treatment records and reports.
Maintained schedule of patients' assignments to meet deadlines.
Displayed strong telephone etiquette, effectively handling difficult calls.
Maintained updated knowledge through continuing education and advanced training.
Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.
Informed facility of patient's arrival at the assigned destination.
Disinfected and properly stored transport equipment.
Employed isolation techniques and complied with universal precautions.
Educated patients on safe transfer techniques while preparing them for transport.
Maintained cleanliness of transport vehicles and equipment.
Provided timely transportation services for outpatients to various medical facilities.
Alerted nursing staff to patient distress or equipment malfunction for immediate intervention.
Recorded accurate times of departure and arrival on log sheets.
Picked up requested orders to move equipment and supplies to assigned treatment areas.
Answered patient call signals, staff hand held radio or intercom systems to determine patient needs.
Responded to emergency medical calls, security calls, or fire alarms.
Collected and transported infectious or hazardous waste in closed containers for disposal.
Supported and coached new employees on policies and safety measures and offered assistance with tasks.
Changed soiled bed linens, drapes and cubicle curtains.
Performed regular maintenance checks on all transport vehicles before use.
Responded promptly and appropriately to requests for assistance from facility staff.
Stored equipment in designated areas to keep hallways clear of clutter.
Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs.
Determined mode of transport based on patient's condition, comfort and safety factors.
Carried messages or documents between departments.
Safely restrained patients to prevent violence or injury while assisting physicians or nurses to administer treatments.
Greeted patient and explained transport plan and destination.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Greeted and assisted patients in wheelchairs to their sessions inside the facility.
Monitored vital signs during shift when required by the facility or physician orders.
Provided patient transport using various equipment and adhered to safety protocols.
Maintained schedules by delivering patients safely and on time to procedure rooms.
Offered blankets, checked modesty and engaged in appropriate conversation.
Helped prevent safety problems and maintain compliance with regulations through effective training practices.
Adhered strictly to HIPAA regulations concerning confidentiality of patient information.
Couriered items within hospital, delivering to appropriate individuals.
Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
Provided emotional support to patients to assist in performing daily living activities.
Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
Collected patient information from nursing staff prior to transport.
Followed all safety guidelines while transporting patients in a wheelchair or assisting medical staff with security for patient safety.

Summary

Overview

Work History

Psychiatric Security Specialist

Bookkeeper

Education

Iowa Teaching License - 7-12 Business Education

Business Administration

High School Diploma -

Skills

Volunteer work

Timeline

Psychiatric Security Specialist

Bookkeeper

Iowa Teaching License - 7-12 Business Education

Business Administration

High School Diploma -

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