Annette Hansen
Murray
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
35
35
years of professional experience
Work History
Administrative Assistant II
Church of Jesus Christ
09.2020 - Current
- Provide support to managers, counselors, and local leaders in a kind and professional manner.
- Providing quality customer service, i.e., answering telephone/email requests.
- Developed & maintain an efficient plan to meet the needs of the office - update staff calendars, schedule and/or coordinate meetings-creating agendas and meeting minutes.
- Created an organization system for office procedures and practices and tracking of action items.
- Assist in budget and other financial activities including reviewing monthly statements, completing expense reports for management and my own.
- Prepared for internal audits.
- Consistently demonstrating a high level of professionalism in appearance and interactions with others.
- Actively contribute as a member of the agency, region, and organization including councils, meetings, and training.
- Maintained organizational integrity, ethical and legal responsibilities by protecting confidential information, following best HIPAA and organizational guidelines.
Patient Service Rep.
Intermountain Health
01.2013 - Current
- Patient scheduling/registration.
- ICD-10 and CPT coding of medical charts.
- Preparing and submitting medical bills.
- Supervision of Front Desk staff - Training, scheduling.
- Customer Service; greeting patients and scheduling appointments, answer/screen/directed phone calls, greeting and direct incoming visitors.
- Organized and maintained filing system.
- Coding and Billing, Composed and typed office correspondence and reports for Administrator and staff.
- Handled public inquiries and complaints professionally and efficiently.
Program Director
State of Utah Department of Corrections, Clinical Services Bureau
07.1990 - 10.2020
- Extensive experience with all aspects of medical records, both paper records and with EMR’s including filing, scanning, tracking, and medical record requests.
- Extensive experience with medical appointment scheduling for various disciplines (medical, dental, mental health, optical).
- Extensive experience with medical billing and tracking of inmate medical charges, medical supply issue/charges.
- Member of the Continuous Quality Improvement team and a member of accreditation team with duties to help ensure compliance with NCCHC standards.
- Various other skills with regards to support staff tasks required in a medical facility.
- Supervision of multiple staff in various disciplines – clerical, custodial, interns, inmate workers.
- Customer Service; answered, screened and directed phone calls, as well as, greet and direct incoming visitors.
- Organized and maintained filing system.
- Composed and type office correspondence and reports for Administrator and staff.
- Transcribed various letters, memos, policy changes.
- Handled public inquiries and complaints professionally and efficiently.
- Order office equipment and supplies and arrange for equipment maintenance as necessary.
- Schedule and attend various meeting and take minutes, compose various letters and memos.
- Developed efficient workflow processes to accommodate increasing responsibilities necessitated by staff reductions.
- Manage Human Resources issues such as timesheets, workers compensation claims, tuition reimbursement, etc.
- Proficient computer skills with Word, Excel, Power Point, M-Track (Electronic Medical Record), O-Track (inmate tracking system), UDOCA (medical records and custody electronic records database).
- Skills include accuracy, data entry, report generating, presentations, creating and maintaining databases.
- Arrange and coordinated conferences including make travel arrangements.
Education
Associate of Applied Science - Health Information Management
Weber State University
Ogden, UT06-2012
Skills
- Calendar management
- Meeting coordination
- Customer service
- Document organization
- Communication skills
- Problem solving
- Professional demeanor
- Attention to detail
- Time management
- Administrative support
- Travel planning
- Meeting arrangements
- Spreadsheets
Timeline
Administrative Assistant II
Church of Jesus Christ
09.2020 - Current
Patient Service Rep.
Intermountain Health
01.2013 - Current
Program Director
State of Utah Department of Corrections, Clinical Services Bureau
07.1990 - 10.2020
Associate of Applied Science - Health Information Management
Weber State University
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