Annette Hauptman
New Braunfels,TX
Summary
An experienced Account Manager with 7 years of expertise in problem-solving, customer relations, business administration, and business development. Proven success in strengthening client relationships through customer service and strategic planning and organization. Skilled in market research and CRM management, resulting in increased customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Account Manager and Business Owner
Greah Bake Haus LLC
01.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Executive Assistant and Engineering Coordinator
HMT Engineering And Surveying
05.2019 - 01.2021
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Handled confidential and sensitive information with discretion and tact.
- Used advanced software to prepare documents, reports, and presentations.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Food and Beverage Manager
Schlitterbahn Waterpark New Braunfels
05.2018 - 05.2019
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and restaurants in entire park.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Interviewed and hired seasonal staff of over 350 employees.
Account Manager and Business Owner
Arizona Doe Baking Co. LLC
06.2014 - 02.2017
- Owner and operator of dessert catering business.
- Managed business financials, law compliance, tax compliance, permits, and appropriate filings.
- Created and adhered to strict timelines for production, delivery, weekly Farmer’s Market booth sales, and advertising campaigns.
- Managed direct report pastry assistant and graphic designer.
- Created the business’ strategic marketing plan based on the company’s needs and financial resources.
- Created all social media posts graphically by using software and photography and created the business webpage and blog.
- Used CRM tools and handled all sales tasks from initial sale to proper delivery and follow-up.
- Managed purchases of both perishable and non-perishable goods, making sure to comply with food costs, budgets, cash flow, and production schedules.
- Served as pastry chef with a focus on French cuisine.
Education
BBA - General Business
New Mexico State University
Las Cruces New Mexico08.2015
Associate of Arts - Baking And Pastry
Art Institute of Houston
Houston, TXNo Degree - Masters of Admin. Small Business Management
Northern Arizona University
Flagstaff, AZSkills
- Account Management
- Time Management
- Business Development
- Account and ledger reconciliations
- Bookkeeping
- Forecast preparation
- Tax computing
- Customer service
- Problem-solving
- Organizational Skills
- Teamwork
- Presentation Skills
Timeline
Account Manager and Business Owner
Greah Bake Haus LLC
01.2022 - Current
Executive Assistant and Engineering Coordinator
HMT Engineering And Surveying
05.2019 - 01.2021
Food and Beverage Manager
Schlitterbahn Waterpark New Braunfels
05.2018 - 05.2019
Account Manager and Business Owner
Arizona Doe Baking Co. LLC
06.2014 - 02.2017
BBA - General Business
New Mexico State University
Associate of Arts - Baking And Pastry
Art Institute of Houston
No Degree - Masters of Admin. Small Business Management
Northern Arizona University
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