Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annette Headley

Ketchikan,AK

Summary

Resourceful and dedicated worker with proven track record of providing exceptional customer service. I offer keen attention to detail and the ability to manage multiple, concurrent tasks. I am a self-motivated person seeking a full-time position that offers professional challenges utilizing interpersonal skills, organizational and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Evidence Custodian

Ketchikan Police Department
01.2023 - Current
  • Ensured proper storage conditions for sensitive materials, resulting in improved preservation of evidence.
  • Conducted periodic audits, ensuring compliance with department policies and procedures.
  • Handled high-profile cases with discretion, maintaining confidentiality and upholding ethical standards at all times.
  • Established relationships with court personnel, facilitating efficient communication regarding evidence requests.
  • Identified areas for improvement in existing processes, recommending changes that resulted in increased effectiveness and efficiency.
  • Assisted with the disposal of expired or unneeded items, maintaining proper documentation and adhering to legal requirements.

Dispatcher

Ketchikan Police Department
04.2019 - Current
  • Received public emergency and non-emergency calls daily and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Handled a variety of administrative tasks, including filing paperwork, scanning documents, routing business correspondence.
  • Assisted in special projects as assigned or volunteered.

Owner/Operator

Annie D's Cleaning Services
06.2016 - Current
  • Led startup and opening of cleaning business.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Developed and implemented marketing plans.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Streamlined cleaning processes for faster service, utilizing effective time management strategies.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.

Owner/Operator

The Burger Shack
05.2018 - 01.2019
  • Administered finances and led business operations, including reconciling daily transactions, deposited earnings, and analyzed income and expenses to maintain cost-effective operations.
  • Worked with vendors to order and coordinated delivery, storage, and organization of all inventory.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate correct restaurant operations.
  • Interviewed, hired, and trained all employees. Duties did include remedial training and disciplinary actions.

TSO

Transportation Security Administration, TSA
09.2012 - 05.2016
  • Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
  • Interacted with public to give directions, explain rules and regulations and respond to inquiries.
  • Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
  • Administered Evaluation Testing of employees to ensure proficiency and proper application of all standard operating procedures.
  • Served as the HR liaison between Ketchikan and Juneau airport Hubs.

Manager

Dockside Galley
07.2007 - 04.2016
  • Supervised daily operations and staff in a face paced environment. Maximizing performance by training and mentoring team members.
  • Created work schedules and participated in hiring.
  • Displayed excellent customer service and performed as cook, prep worker, waitress, janitor, etc.
  • Handled on average $5000.00 in monetary transactions each day.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.

Patient Access Representative

Peace Health Ketchikan Medical Center
07.2011 - 05.2012
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Substitute Paraprofessional

Ketchikan Gateway Borough School District
12.2010 - 06.2011
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Delivered direct services to Special education students, to increase language and social development.
  • Taught small groups of students in subjects of mathematics and reading.
  • Met one-on-one with autism students, utilizing customized behavioral plans.

Education

High School Diploma -

Ketchikan High School
Ketchikan, AK
06.2009

Skills

  • Project Management
  • Excellent organization
  • Communication; both verbal and written
  • Data entry and records management
  • Inventory Systems
  • Microsoft, Adobe, and other common computer programs
  • Sensitive material/information handling
  • Customer Service
  • Community Engagement and Communication

Timeline

Evidence Custodian

Ketchikan Police Department
01.2023 - Current

Dispatcher

Ketchikan Police Department
04.2019 - Current

Owner/Operator

The Burger Shack
05.2018 - 01.2019

Owner/Operator

Annie D's Cleaning Services
06.2016 - Current

TSO

Transportation Security Administration, TSA
09.2012 - 05.2016

Patient Access Representative

Peace Health Ketchikan Medical Center
07.2011 - 05.2012

Substitute Paraprofessional

Ketchikan Gateway Borough School District
12.2010 - 06.2011

Manager

Dockside Galley
07.2007 - 04.2016

High School Diploma -

Ketchikan High School
Annette Headley