Annette Headley
Ketchikan,AK
Summary
Resourceful and dedicated worker with proven track record of providing exceptional customer service. I offer keen attention to detail and the ability to manage multiple, concurrent tasks. I am a self-motivated person seeking a full-time position that offers professional challenges utilizing interpersonal skills, organizational and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Evidence Custodian
Ketchikan Police Department
01.2023 - Current
- Ensured proper storage conditions for sensitive materials, resulting in improved preservation of evidence.
- Conducted periodic audits, ensuring compliance with department policies and procedures.
- Handled high-profile cases with discretion, maintaining confidentiality and upholding ethical standards at all times.
- Established relationships with court personnel, facilitating efficient communication regarding evidence requests.
- Identified areas for improvement in existing processes, recommending changes that resulted in increased effectiveness and efficiency.
- Assisted with the disposal of expired or unneeded items, maintaining proper documentation and adhering to legal requirements.
Dispatcher
Ketchikan Police Department
04.2019 - Current
- Received public emergency and non-emergency calls daily and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Handled a variety of administrative tasks, including filing paperwork, scanning documents, routing business correspondence.
- Assisted in special projects as assigned or volunteered.
Owner/Operator
Annie D's Cleaning Services
06.2016 - Current
- Led startup and opening of cleaning business.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Developed and implemented marketing plans.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
Owner/Operator
The Burger Shack
05.2018 - 01.2019
- Administered finances and led business operations, including reconciling daily transactions, deposited earnings, and analyzed income and expenses to maintain cost-effective operations.
- Worked with vendors to order and coordinated delivery, storage, and organization of all inventory.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate correct restaurant operations.
- Interviewed, hired, and trained all employees. Duties did include remedial training and disciplinary actions.
TSO
Transportation Security Administration, TSA
09.2012 - 05.2016
- Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Administered Evaluation Testing of employees to ensure proficiency and proper application of all standard operating procedures.
- Served as the HR liaison between Ketchikan and Juneau airport Hubs.
Manager
Dockside Galley
07.2007 - 04.2016
- Supervised daily operations and staff in a face paced environment. Maximizing performance by training and mentoring team members.
- Created work schedules and participated in hiring.
- Displayed excellent customer service and performed as cook, prep worker, waitress, janitor, etc.
- Handled on average $5000.00 in monetary transactions each day.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Patient Access Representative
Peace Health Ketchikan Medical Center
07.2011 - 05.2012
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Substitute Paraprofessional
Ketchikan Gateway Borough School District
12.2010 - 06.2011
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Delivered direct services to Special education students, to increase language and social development.
- Taught small groups of students in subjects of mathematics and reading.
- Met one-on-one with autism students, utilizing customized behavioral plans.
Education
High School Diploma -
Ketchikan High School
Ketchikan, AK06.2009
Skills
- Project Management
- Excellent organization
- Communication; both verbal and written
- Data entry and records management
- Inventory Systems
- Microsoft, Adobe, and other common computer programs
- Sensitive material/information handling
- Customer Service
- Community Engagement and Communication
Timeline
Evidence Custodian
Ketchikan Police Department
01.2023 - Current
Dispatcher
Ketchikan Police Department
04.2019 - Current
Owner/Operator
The Burger Shack
05.2018 - 01.2019
Owner/Operator
Annie D's Cleaning Services
06.2016 - Current
TSO
Transportation Security Administration, TSA
09.2012 - 05.2016
Patient Access Representative
Peace Health Ketchikan Medical Center
07.2011 - 05.2012
Substitute Paraprofessional
Ketchikan Gateway Borough School District
12.2010 - 06.2011
Manager
Dockside Galley
07.2007 - 04.2016
High School Diploma -
Ketchikan High School