Annette Hernandez
Miami,Florida
Summary
Highly motivated team leader with exceptional managerial, sales, housing, and customer service experience ready to take on new professional challenges while gaining crucial knowledge to exceed revenue and improve operations.
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
Sunset Gardens Apartments
03.2020 - 06.2023
- Manage resident relations issues
- Develop marketing strategies and organize residential events
- Analyze quality data to find opportunities to improve overall performance
- Rent Collection, posting of incoming checks, late notices, violations, evictions, and collections
- Complete monthly closing reports including variances, budgets, and profit and loss reports
- Upload vendor invoices
- Analyze monthly operational information and identified trends to recommend appropriate adjustments to improve financials
- Developed annual operating budgets and forecasts, as well as sales and marketing plans
Center Sales Store Manager
Advance America
07.2016 - 03.2020
- Stay up to date with company policies, and state/ federal regulations
- Provide exceptional customer service while building rapport with customers
- Hire, Train, develop, and coach new hires as well as current employees
- Recommend and sell financial products to customers
- Analyze Profit & Loss data to execute new strategies to reach new operational and financial goals
- Daily Cash handling
- Work with Moneygram services
Co-Leader (Assistant Store Manager)
Amscot Financial Institution
01.2014 - 07.2016
- Refer financial services and products
- Train, coach, and develop new and existing employees
- Complete weekly goal sheets and branch audits
- Responsible for opening and closing branches
- Handling ATM machine deposits/transactions and registers with armored truck companies
- Authorizing check transactions and daily cash handling
- Use of Western Union system
- Execute financial collections properly abiding state/federal laws
- Provide notary public services to customers
- Ordering supplies for branch
- Communicating with ADT at closing and opening of branch to complete proper safety procedures
- Used critical thinking to break down problems, evaluate solutions and make decisions for customers and employees
Education
High School Diploma -
Robert Morgan High School
Miami, FL05.2006
Skills
- MS Office
- Check/ Invoice Processing
- Customer Relations/ Service
- Staff Management
- Yardi Voyager
- Entrata Software
- Bilingual Communications
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Property Manager
Sunset Gardens Apartments
03.2020 - 06.2023
Center Sales Store Manager
Advance America
07.2016 - 03.2020
Co-Leader (Assistant Store Manager)
Amscot Financial Institution
01.2014 - 07.2016
High School Diploma -
Robert Morgan High School