Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Annette Hernandez

Pharr,TX

Summary

Clerical professional with extensive experience in patient and client service, adept at enhancing facility efficiency. Proven Legal Assistant with strong case management support skills and a commitment to excellence. Highly organized multitasker capable of managing high-volume caseloads while meeting tight deadlines. Resourceful problem-solver with exceptional research and communication abilities.

Overview

19
19
years of professional experience

Work History

Legal Assistant

Lawrence Law Firm
McAllen, Tx
01.2023 - Current
  • Managed case files and maintained accurate client records.
  • Scheduled appointments between clients and insurance representatives.
  • Communicated with clients to collect information and provide case updates.
  • Utilized legal software to track deadlines and manage case progress.
  • Provided administrative support by managing calendars, organizing files, and preparing correspondence.
  • Maintained confidentiality of all client matters.
  • Processed incoming mail daily and scanned documents into secure electronic systems.
  • Reviewed legal documents for accuracy in grammar and punctuation.
  • Reviewed and prepared legal documents, such as contracts, demands, and discovery requests.

Customer Service Representative

MAXUMUS INC.
Edinburg, TX
08.2016 - 03.2020
  • Company Overview: Health and Human Services Commission.
  • Maintain a positive, empathetic and professional attitude towards client at all times, providing case and benefit information and taking client benefit applications.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding state benefits.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Receptionist

All Valley Children's Lung Clinic
Edinburg, TX
11.2010 - 01.2016
  • Greeted and assisted patients upon arrival to create welcoming environment.
  • Managed multi-line phone system, directing calls to relevant staff members efficiently.
  • Maintained organized patient files while ensuring confidentiality of sensitive information.
  • Processed patient intake forms accurately and collected necessary documentation without delay.
  • Scheduled and confirmed appointments, optimizing clinic workflow and patient satisfaction.
  • Trained new reception staff on clinic procedures and customer service standards.
  • Utilized office equipment including printers, copiers, and fax machines, ensuring operational efficiency.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments.

Assistant Manager

Dr. Juan Aguilera & Asst.
Mission, TX
11.2006 - 11.2010
  • Conducted patient interviews to gather medical history and vital statistics, including temperature, height, weight, and O2 saturation.
    Verified current treatments and medications prior to examinations for accurate assessments.
    Ensured safe and sanitary environments before patient admissions and treatments.
    Prepared patients thoroughly to facilitate comprehensive medical evaluations.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Ensured compliance with safety regulations and company policies.
  • Organized training sessions for new hires to familiarize them with the workplace environment.

Education

Diploma -

San Antonio Collage of Medical & Dental Assistants
Mcallen, TX
01.2006

Diploma -

PSJA North High School
Pharr, TX
01.2004

Skills

  • Medical office management
  • Customer service excellence
  • Patient scheduling and triage
  • Inbound and outbound communication
  • Multitasking abilities
  • Data entry and confidentiality
  • Switchboard operation
  • Medical records administration
  • Insurance verification processes
  • Document preparation and filing
  • Report generation
  • Microsoft Office proficiency
  • Legal document preparation
  • Notary services
  • Proofreading skills
  • Bilingual

References

  • Delia Rico, (956)561-7370
  • Jennifer Zamarripa, (956)263-3152
  • Jeannette Cerda, (956)340-0605

Timeline

Legal Assistant

Lawrence Law Firm
01.2023 - Current

Customer Service Representative

MAXUMUS INC.
08.2016 - 03.2020

Receptionist

All Valley Children's Lung Clinic
11.2010 - 01.2016

Assistant Manager

Dr. Juan Aguilera & Asst.
11.2006 - 11.2010

Diploma -

San Antonio Collage of Medical & Dental Assistants

Diploma -

PSJA North High School

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