Annette Hernandez
Houston,TX
Summary
Administrative assistant with 20 years of experience in office support, customer service, and billing. Proven ability to streamline sales order processing, ensuring timely invoicing and accurate record maintenance. Highly organized and detail-oriented, skilled in managing multiple priorities and enhancing team collaboration.
Overview
31
31
years of professional experience
Work History
Administrative Assistance
Hahn Equipment Co.
Houston, United States
05.2012 - Current
- Processing all new and existing Sales Orders, Credit Memos and Payment Transactions.
- Ensured accuracy of invoices by checking for discrepancies.
- Sent invoices to customers without delay.
- Generated timely accounts payable reports to facilitate vendor payments.
- Delivered exceptional service to new and existing customers regarding billing AP service agreements.
- Generating Open Order Report and reporting delivery dates to management.
- Generate Shipping Ticket for equipment being shipped.
- Verify Payment Bonds for all Industrial Jobs.
- Receiving all new equipment into companies database.
- Assisted with phone inquiries, document filing, and email correspondence to streamline office operations.
Administrative Assistance
Webster Machine Co.
Houston, United States
06.2001 - 05.2012
- Supported office operations by managing administrative tasks to ensure smooth workflow.
- Answered phones (multiple lines), filed documents, and processed new orders, invoices, quotes, and credits.
- Created and maintained the weekly open order report.
- Responded to daily emails to maintain effective communication with clients and team members.
- Generated Shipping Ticket for all equipment being shipped.
Lock Box Clerk
Frost Bank
Houston, United States
01.1996 - 06.2001
- Entering payment information, such as amounts, account numbers and customer details, into the lockbox system.
- Handled incoming payments through the banks lockbox service.
- Balanced payment batches and generated reports on lockbox activity to ensure accuracy.
- Verifying the accuracy of processed information and ensuring compliance with banking regulations.
- Sorted and distributed incoming mail for efficient check processing.
- Responded to customer inquiries regarding lockbox operations, providing timely assistance and information.
- Record Keeping: Reviewing checks and invoices for special instructions and processing them accordingly.
- Meeting Deadlines: Prioritizing tasks and meeting daily and hourly deadlines for processing payments.
- Enhanced team efficiency by acquiring skills in various roles within the lockbox team.: Learning and assisting with other functions within the lockbox team.
Education
High School -
George I Sanchez high School
Houston05-1993
Skills
- Invoice processing
- Microsoft Word
- Microsoft Outlook
- Macola Software
- SAP Crystal Report
- Adaptability
- Pressure management
- Team collaboration
- Communication skills
Personal Information
Title: Admin Assistant
Timeline
Administrative Assistance
Hahn Equipment Co.
05.2012 - Current
Administrative Assistance
Webster Machine Co.
06.2001 - 05.2012
Lock Box Clerk
Frost Bank
01.1996 - 06.2001
High School -
George I Sanchez high School