Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Annette Herrmann

Harker Heights,TX

Summary

A dedicated leader with the ability to lead effective teams in attaining profit improvement. Highly motivated professional with a proven track record of delivering accurate reports and high quality service. Bringing forth excellent customer service skills, strong organizational skills, and the ability to communicate well with others.

Overview

12
12
years of professional experience

Work History

Customer Support/Compliance Specialist

Cord Finacial
Temple, Texas
07.2024 - Current
  • Coordinated with various departments within the organization to ensure adherence to established standards.
  • Maintained accurate records of all activities related to compliance monitoring.
  • Checked records for required signatures by closely reviewing documents.
  • Provided feedback to customers regarding product features and usage instructions.
  • Provided technical assistance to customers when needed or referred them to appropriate personnel.
  • Managed vendor relationships related to third-party services used by the company's customers.
  • Maintained detailed records of all interactions with customers using CRM software tools.

Beneficiary Service Representative

Leidos
Camp Humphreys , Apo
09.2022 - 07.2024
  • Updated existing records with new or revised information as needed.
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Operated various office equipment such as scanners, printers. when required.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Managed a high volume of telephone calls from patients, physicians, and other healthcare providers related to insurance coverage issues.
  • Performed data entry of information into electronic health record systems for accurate tracking of patient records.
  • Provided customer service support to internal staff members in regards to insurance verification procedures.

School Cafeteria Worker

AAFES
Camp Humphreys , Apo
01.2021 - 09.2022
  • Assisted in preparation of special events held in the school cafeteria.
  • Assisted in ordering supplies when needed or requested by management staff.
  • Cleaned tables after meals were finished and removed trays from the cafeteria line area.
  • Performed work to top standards, proving best service for students, employees and school visitors.
  • Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.

Branch Manager

Security Finance
Savannah
05.2018 - 06.2021
  • Increased the rate of return clients with unparalleled customer service and a commitment to satisfaction
  • Reviewed and processed individual loan and credit applications
  • Worked to reconcile financial discrepancies by analyzing account information
  • Organized and prioritized work to complete assignments in a timely, efficient manner
  • Worked well independently and on a team to solve problems
  • Brought forth effective leadership skills and offered powerful motivation
  • Utilized excellent leadership and organizational skills to achieve goals.

Receptionst

Honda Cars of Aiken
Aiken
03.2017 - 01.2018
  • Maintained accurate client records and provided office employees with assistance
  • Worked with a strong attention to detail and precision
  • Built a strong working knowledge of the company procedures and protocols
  • Handled calls, collected personal information, and created appointments
  • Went to work everyday with a personal drive and dedication to excellence.

Member Soutions Tech

Air Academy Federal Credit Union
Colorado Springs
01.2015 - 01.2017
  • Helped to manage and resolve billing disputes and collections
  • Evaluated the loan and credit needs of clients, taking into consideration all aspects of their financial background in relation to policies and regulations
  • Reviewed credit applications, and processed them according to best practices
  • Managed services solutions with an emphasis on customer satisfaction
  • Attended meetings at corporate headquarters, collaborating with industry members and sharing points of view and ideas
  • Served as a friendly, hardworking, and punctual employee
  • Worked well independently and on a team to solve problems
  • Organized and prioritized work to complete assignments in a timely, efficient manner.

Fulfillment Associate

Pro Resources
Fort Wayne
12.2013 - 12.2015
  • Followed all instructions and safety procedures during assembly
  • Assisted supervisors and employees with daily tasks related to order fulfillment
  • Assisted delivery drivers with loading packages onto trucks
  • Supported an efficient production system in a fast paced environment by accurately processing all new orders, and delegating tasks as each order required
  • Utilized safe lifting techniques to avoid injury or damage to items
  • Worked well with diverse populations in a variety of company settings.

Education

Some College (No Degree) -

Ivy Tech Community College

Skills

  • Ability to Multitask
  • Effective Time Management
  • Computer Skills
  • Microsoft Office
  • Adaptability
  • Leadership Skills
  • Excellent Communication Skills
  • De-Escalation Techniques
  • Client Needs Assessment
  • Regulatory Compliance
  • Quality Control
  • Customer Service

References

References available upon request

Timeline

Customer Support/Compliance Specialist

Cord Finacial
07.2024 - Current

Beneficiary Service Representative

Leidos
09.2022 - 07.2024

School Cafeteria Worker

AAFES
01.2021 - 09.2022

Branch Manager

Security Finance
05.2018 - 06.2021

Receptionst

Honda Cars of Aiken
03.2017 - 01.2018

Member Soutions Tech

Air Academy Federal Credit Union
01.2015 - 01.2017

Fulfillment Associate

Pro Resources
12.2013 - 12.2015

Some College (No Degree) -

Ivy Tech Community College

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