Annette Hill
Port Charlotte,FL
Summary
Dynamic Radiology Front Desk Lead with a proven track record at Hoag Hospital Newport Beach, excelling in guest relations and exceptional communication. Recipient of the 2023 George Hoag Pride award for excellence in customer service.Spearheaded cross-departmental collaborations to enhance customer satisfaction, adeptly managed team performance, and mastered registration processing. Demonstrated strong leadership and problem-solving skills, ensuring operational excellence and elevating customer service standards.
Overview
18
18
years of professional experience
Work History
Radiology Front Desk Lead
Hoag Hospital Newport Beach
Newport Beach
05.2007 - 11.2024
- Reserved and managed meeting room availability.
- Coordinated support to facilitate general office operations.
- Broke down boxes for garbage and recycling.
- Resolved customer complaints in a timely manner.
- Collaborated with other departments to resolve customer complaints quickly and efficiently.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service at all times while maintaining professional attitude with guests and colleagues alike.
- Conducted regular performance reviews of team members to ensure quality standards are met.
- Responded promptly to all emails or phone calls from customers.
- Handled incoming calls and directed callers to appropriate department or employee.
- Reviewed daily shift assignments for accuracy prior to start of shift.
- Maintained an organized front desk area including lobby area and reception counter.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Handled administrative duties such as filing paperwork and preparing reports.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Maintained positive working relationship with fellow staff and management.
- Offered reception coverage to relieve staff during absences or breaks.
- Trained new front desk staff in customer service and telephone etiquette.
- Prepared weekly schedules for Front Desk staff according to occupancy levels.
- Encouraged and improved cross-department internal communication.
Education
General
Golden West College
Huntington Beach09-1984
Skills
- VIP support
- Exceptional communication
- Guest relations
- Strong leadership
- Initiative-taking
- Registration processing
- Lobby oversight
- Safety and security procedures
- Time management
- Problem-solving skills
Timeline
Radiology Front Desk Lead
Hoag Hospital Newport Beach
05.2007 - 11.2024
General
Golden West College
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