Results-driven Meetings & Events Director with extensive experience in strategic event planning, membership management, and organizational leadership. Adept at overseeing high-impact conferences, optimizing operational efficiency, and driving member engagement. Proven ability to manage budgets exceeding $500K, negotiate vendor contracts, and implement process improvements that enhance overall event execution. Passionate about fostering strong relationships with stakeholders and delivering exceptional attendee experiences.
Overview
13
13
years of professional experience
Work History
Manager of Conferences
National Association of Therapeutic Schools & Programs (NATSAP)
08.2020 - 01.2025
Planned and executed 20+ national and regional conferences, increasing attendance and satisfaction scores by 30% through strategic programming and streamlined logistics
Directed all phases of destination and site selection, including RFP creation, site visits, and contract negotiations with hotels, convention centers, and offsite venues
Negotiated vendor contracts (AV, decorators, F&B, registration/housing providers), reducing costs and adding value while ensuring flawless onsite delivery
Led speaker coordination—selecting presenters, gathering bios, collecting materials, and managing communications to ensure aligned and impactful sessions
Managed multimillion-dollar budgets across multiple events, tracking forecasts, reconciling invoices, and producing detailed post-event financial reports
Oversaw exhibitor and sponsor strategy—from outreach and floor plan design to benefit fulfillment and onsite relationship management—boosting revenue and partner engagement
Delivered comprehensive post-event wrap-ups, analyzing survey data, budget variance, and ROI metrics to improve year-over-year performance and planning
Introduced best practices in meetings management, including accessibility, sustainability, and DEI principles across all event touchpoints
Partnered cross-functionally with marketing, membership, and education teams to align event goals with organizational priorities and CE compliance
Streamlined registration and reporting processes through CRM automation, reducing manual workload by 40% and improving attendee communications
Streamlined event registration and membership tracking, enhancing efficiency and data accuracy.
Managed schedules, events, travel itineraries, and logistics for conferences, meetings, seminars, and domestic and international trips for the Executive Director.
Reconciled and processed expense reports for the Executive Director's internal and field personnel.
Conference & Events Manager
American Public Human Services Association APHSA
05.2012 - 08.2018
Directed registration and on-site logistics for all association conferences and workshops.
Managed venue selection, contract negotiations, and vendor coordination to ensure successful event execution.
Supervised event budgets and collaborated with sponsors to maximize funding opportunities.
Led a team of support staff and temporary employees, ensuring smooth operations at high-profile conferences.
Managed approximately 50 incoming calls, emails, and faxes per day from attendees and members.
Education
Bachelor of Business Administration -
Averett University
Danville
Master of Science - Tourism, Hospitality, and Event Management
George Washington University
Washington, DC
Certified Meeting Professional -
Events Industry Council (EIC)
Washington, DC
06.2013
Skills
Event Management Systems: YourMembership, NetForum, iMIS, GrowthZone, Sales Force