Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Annette Jacquez

Aztec,NM

Summary

I have 10 plus years in management. I als have 200 hours in Microsoft. I'm excellent with customer service and solving problems and I feel like i would be an asset to your company.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Front Office Administrator

Yuppy Puppy Pet Spa
08.2023 - 09.2023
  • Responded to inquiries from callers seeking information.
  • Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Expedited invoice processing for improved cash flow by accurately tracking expenses and submitting documentation promptly for payment approval.
  • Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
  • Boosted client retention rates with exceptional service provided during every interaction, both in-person and via phone/email correspondence.
  • Optimized appointment scheduling to maximize productivity while minimizing conflicts or doublebookings.
  • Participated actively in company-wide events that foster collaboration among team members.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Cashier

7 2 11
12.2022 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Upsold additional products and services to customers, increasing revenue.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

Dog Grooming (Currently Enrolled)

Penn And Foster
Online

No Degree - Vet Tech

School Of Animal Science
On Line
1995

All Required

Grants High School ,
Grants NM
05.1992

Skills

  • Scheduling appointments
  • Reception duties
  • Office Supply Management
  • File Organization
  • Inventory Management
  • Human Resources
  • Supply Inventory
  • Document Management
  • Leadership and supervision
  • Calendar Management
  • Payroll
  • Operations Management
  • Customer Engagement
  • Telephone reception
  • Word Processing
  • Database Maintenance
  • Customer Relationship Management (CRM)
  • Billing and coding
  • Scheduling
  • Administrative Support
  • Office Administration
  • Inbound phone call handling
  • Time Management
  • Workforce Management
  • Expert in [Software]
  • Mail handling
  • Verbal Communication
  • Database entry
  • Payroll Administration
  • [Software] expertise
  • Office Management
  • Staff Management
  • Typing [Number] words per minute
  • Performance Improvement
  • Salesforce Management
  • Business Administration
  • Customer Service
  • Handling Complaints
  • Employee Supervision
  • Schedule Coordination
  • Administration and Operations
  • Staff Training
  • Staff Scheduling
  • Microsoft Office
  • Scheduling and calendar management
  • Customer Service Management
  • Vendor Management
  • Multitasking and Organization
  • Team Leadership
  • Decision-Making
  • Phone and Email Etiquette
  • Data Entry
  • Coaching and Mentoring
  • Appointment Scheduling

Certification

I'm certified in dog handling and training. I have a certificate in female entrepreneu.

Timeline

Front Office Administrator

Yuppy Puppy Pet Spa
08.2023 - 09.2023

Cashier

7 2 11
12.2022 - 04.2023

Dog Grooming (Currently Enrolled)

Penn And Foster

No Degree - Vet Tech

School Of Animal Science

All Required

Grants High School ,

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Annette Jacquez