ANNETTE JOHNSON
SUITLAND,US
Summary
Jewelry Sales Supervisor with over a decade of expertise in customer-centric retail environments, adept at leveraging organizational and communication skills to enhance team dynamics and customer satisfaction. Proven track record in spearheading innovative strategies for inventory management and customer engagement, resulting in increased profitability and client loyalty. Passionate about fostering sustainable growth through forward-thinking approaches and utilizing advanced data-driven methods to adapt to evolving market trends.
Professional with deep expertise in jewelry sales and management. Skilled in driving revenue growth, enhancing customer satisfaction, and optimizing merchandising strategies. Strong focus on team collaboration and adaptability to meet changing business needs. Known for exceptional product knowledge, sales techniques, and leadership abilities.
Overview
13
13
years of professional experience
Work History
JEWELRY SALES SUPERVISOR
Kay Jewelers
05.2015 - Current
- Lead customer service, boosting satisfaction and loyalty through strategic initiatives
- Oversee inventory, ensuring accuracy and efficiency, enhancing operational flow
- Guide sales team to exceed targets, implementing customer retention strategies
- Mentor new hires, fostering team synergy and refining sales techniques
- Drive digital initiatives, modernizing showcases and adapting to market trends
- Cultivate a high-performing team through mentorship, fostering synergy and refining sales techniques, resulting in improved customer satisfaction and retention rates
- Ensure meticulous compliance with company policies, maintain precise inventory records, and implement stringent quality control measures for merchandise integrity
- Anticipate industry shifts, propose forward-thinking strategies for sustainable growth, and champion continuous improvement initiatives across all operational aspects
- Spearhead customer service initiatives, driving satisfaction and loyalty
- Manage inventory precision, optimizing operational efficiency and sales performance
- Pioneer digital showcase modernization, adapting to market trends
- Implement forward-thinking strategies for sustainable growth in a dynamic jewelry industry
- Cultivate high-performing team through mentorship, enhancing synergy and refining sales techniques
- Guide new hires to excel in customer engagement
- Cash handling and processing transactions
- Cash drawer maintenance
- Knowledge of financial principles and practices
- Loan and credit processing
- Supported the development of a comprehensive training program for new employees, ensuring consistent service standards and sales techniques.
- Analyzed sales data to identify trends and opportunities for growth or improvement in specific product categories or regions.
SALES LEADER
Ann Taylor
01.2012 - 01.2015
- Directed financial operations, ensuring precise cash management and operational efficiency
- Optimized inventory processes, enhancing stock levels and elevating customer satisfaction
- Advised on styling, boosting customer interaction and driving sales growth
- Guided sales team to surpass targets, strengthening customer loyalty and revenue
- Mentored staff, coordinated initiatives, and improved store performance
- Spearheaded customer engagement initiatives using data analytics to personalize shopping experiences and boost brand loyalty
- Fostered cohesive team environment, mentoring junior staff and coordinating cross-functional projects to enhance store performance
- Led sales team to exceed targets, driving revenue growth and enhancing customer loyalty through personalized shopping experiences and data-driven strategies
- Implemented cutting-edge inventory optimization techniques, significantly improving stock levels and elevating overall customer satisfaction rates
- Fostered a cohesive team environment, mentoring junior staff and coordinating cross-functional projects to boost store performance and efficiency
- Leveraged data analytics to spearhead customer engagement initiatives, resulting in increased brand loyalty and measurable improvements in sales metrics
- Enhanced product knowledge within the sales team through continuous training and workshops.
- Negotiated contracts skillfully, ensuring mutually beneficial terms for both clients and the company.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained, coached, and mentored new sales associates for maximum performance.
Education
BACHELORS OF SCIENCE - PSYCHOLOGY
UMUC
Suitland-Silver Hill, MD05.2020
MINOR - SMALL BUSINESS AND ENTREPRENEURSHIP
UMUC
Largo, MD05.2020
Skills
- Customer Service
- Negotiation
- Microsoft Word
- Microsoft Excel
- Organization
- Communication
- Filing
- Call Service
- Inventory Management
- Cash Handling
- Data Analysis
- Team Leadership
- Strategic Planning
- Problem Solving
- Project Management
- Sales Strategy
- Team Building
- Digital Marketing
- Leadership Development
- Retail Analytics
- Sales Training
- Customer Insights
- Visual Merchandising
- E-commerce Strategy
- Trend Analysis
- Strong leadership
- Performance analysis
- Brand awareness
- Store operations
- Exceptional customer service
- Building rapport
- Store maintenance
- Teamwork
- Sales target achievement
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Reliability
- Decision-making
Timeline
JEWELRY SALES SUPERVISOR
Kay Jewelers
05.2015 - Current
SALES LEADER
Ann Taylor
01.2012 - 01.2015
MINOR - SMALL BUSINESS AND ENTREPRENEURSHIP
UMUC
BACHELORS OF SCIENCE - PSYCHOLOGY
UMUC
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