Annette Johnson
Woodridge,IL
Summary
Dedicated professional with strong customer service skills. Proven ability to manage client relationships, ensuring satisfaction through effective communication and problem-solving.
Overview
19
19
years of professional experience
Work History
Personal Shopper
Instacart
Woodridge, Illinois
04.2019 - Current
- Assisted customers in selecting groceries based on preferences and dietary needs.
- Communicated with clients to clarify shopping lists and special requests.
- Navigated store layouts efficiently to gather requested items promptly.
- Provided exceptional customer service by addressing inquiries and concerns directly.
- Utilized mobile app tools to track orders and manage shopping lists effectively.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained a high level of customer service while ensuring customer satisfaction.
Cashier
Albertsons
Woodridge, Illinois
05.2014 - 04.2019
- Managed cash register operations, ensuring proper change handling.
- Processed customer transactions efficiently and accurately at point of sale.
- Collaborated with team members to ensure smooth store operations during busy periods.
- Handled customer complaints professionally, providing effective solutions when needed.
- Trained new cashiers on register systems and customer service practices.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
Tax Preparer
H&r Block
Chicago, Illinois
12.2006 - 03.2013
- Prepared individual and business tax returns using H&R Block software.
- Reviewed financial documents for accuracy and compliance with tax regulations.
- Assisted clients in understanding tax deductions and credits applicable to their situations.
- Conducted client interviews to gather necessary information for tax filing.
- Maintained organized records of client information and completed returns securely.
- Filed electronically through approved software programs.
- Educated clients on new tax laws and changes affecting their filings.
- Compiled data from clients to accurately complete tax forms.
Education
GED -
Lincoln's Challenge Program
Rantoul, IL12-1998
Skills
- Customer service
- Order management
- Vendor communication
- Time management
- Inventory tracking
- Client relationship management
- Problem solving
- Active listening
- Team collaboration
- Adaptability
- Documentation and reporting
Timeline
Personal Shopper
Instacart
04.2019 - Current
Cashier
Albertsons
05.2014 - 04.2019
Tax Preparer
H&r Block
12.2006 - 03.2013
GED -
Lincoln's Challenge Program