Annette Jones

• Served as primary IT support for hardware and software applications at ALLPRO.
• Managed EDI responsibilities, including onboarding processes for trading partners.
• Led project to replace old OCR DocAlpha with SmartCapture, leveraging DocLink legacy.
• Ensured successful processing of all EDI purchase orders and invoices in SAP ERP system.
• Collaborated with managed service providers to support 30 servers and desktop applications.
• Negotiated contracts with MSPs to optimize service delivery and cost efficiency.
• Developed process flow documentation for EDI operations and invoice processing.
• Trained on emerging EDI languages, enhancing support for business requirements.

• Researching and documenting vital information on injuries and recovery processes from being a soldier serving in today’s military
• Our programs aim to improve the overall health and quality of life for those suffering as a result of combat and to bridge the gap by creating sustainable support systems to surround our military and veteran communities
• Our programs will serve as a comprehensive online community and information hub designed as a platform to attract and actively engage U.S
• Military and veteran communities
• Our efforts increase support services to military and veteran communities with a core focus on those transitioning back into life after combat.

• Supported EDI trading partners through SPS Commerce portal.
• Established connections for six retail trading partners via SPS Commerce.
• Processed over 200 orders monthly with high accuracy.
• Maintained Quickbooks for customer invoices, ensuring payment capture for both EDI and non-EDI invoices.
• Developed documentation to validate warehouse shipments, reducing chargebacks.
• Created packing lists, carton labels, and shipping labels to ensure compliance and avoid chargebacks.
• Authored training materials for warehouse staff on EDI order processing via SPS portal.
• Coordinated with carriers for efficient pickup of palletized orders.

• Contributed to IT team by establishing processes and relationships for EDI Trading Partners.
• Developed MapForce application to support EDI Trading Partners in Warehouseqoute system.
• Mastered Altova MapForce mapper and Flowforce container/job builder for communication scheduling.
• Engaged in continual learning of new EDI languages, including C#, XML, and JSON.
• Collaborated with Engineering team to create new EDI transaction sets.
• Created 888 Item Maintenance and 947 Inventory Adjustment transactions for EDI processes.
• Produced comprehensive documentation outlining EDI workflows for order processing.
• Established testing protocols for QA Analysts to validate EDI data pre-production.

• Supported CEO and Director of Sales in developing EDI Services platform for retail and manufacturing supply chain.
• Designed and built Logic Apps application to facilitate EDI trading partner connections.
• Established Customer Service Department to support startup third-party service provider systems.
• Acquired knowledge of BizTalk mapper within Logic Apps for enhanced EDI processing.
• Continually learned new EDI languages, including C# and XML, to support business needs.
• Developed policies and procedures for Partner Service Representative group to enhance efficiency.
• Created Business Continuity and Disaster Recovery Plans, leading support meetings for implementation.
• Gained expertise in WMS systems, warehouse transactions, VMI processes, and EDI transactions.

• Executed day-to-day EDI transaction processing efficiently.
• Initiated Liaison Delta mapping transition from Sterling Commerce.
• Assisted IT Manager in overseeing transmission operations.
• Completed 832 catalog jobs for pharmaceutical clients.
• Processed invoices, POs, ASNs, credit memos, and chargebacks as required.
• Managed additional division's PO processing supported by R&S.
• Collaborated with vendors to establish trading partner relationships.
• Engaged with multiple departments to develop EDI policies and procedures.

• Oversaw daily EDI processes to ensure seamless operations across all systems.
• Established vendor transactions within Expendables ERP using Liaison EDI Software.
• Managed UK EDI partnerships through Orion and Pathfinder software, improving collaboration.
• Administered SPS Software in St. Louis office for Code 3 EDI partners.
• Collaborated with OpenText/GXS to develop new EDI IDs for US/Boise partners.
• Monitored inbound and outbound EDI documents, resolving issues efficiently across systems.
• Developed maps and SQL statements in Liaison software for automated document processing.
• Participated in Rigel tool rewrite project to standardize EDI schedule processing across locations.

• Oversaw daily processes to ensure operational efficiency.
• Established new vendor transactions using SPS Commerce and Oracle Retail ERP.
• Collaborated with GXS Managed Services for TP requests and partner updates.
• Monitored inbound and outbound EDI documents for accuracy.
• Designed workflow processes to enhance productivity.
• Developed a test environment to improve system functionality.
• Coordinated onboarding of over 300 vendors as internal project lead.
• Partnered with Accounts Payable to implement Retail Invoice Matching system.

• Navigated employment gap from 2010 to December 2012 by prioritizing husband's rehabilitation after traumatic brain injury incurred in Iraq, focusing efforts on care at Walter Reed Army Medical Center and Bethesda Navy Medical Center

• Managed EDI system while overseeing daily operational processes.
• Established new vendors and transactions utilizing Sterling Commerce's Gentran Translator on AS/400 system.
• Negotiated pricing with EDI network to ensure cost efficiency.
• Facilitated project term negotiations with third-party suppliers.
• Served as technical lead for V-Commerce project, transitioning website EDI invoices to in-house management.

• Managed EDI system to facilitate seamless coordination of daily processes.
• Established vendors and transactions using Sterling Commerce's Gentran Translator on AS/400 System.
• Maintained comprehensive EDI documentation to ensure clarity and consistency.
• Created training materials and procedures to support EDI operations effectively.
• Troubleshot system issues, providing prompt feedback for swift resolution.
• Participated in meetings to discuss EDI-related challenges and progress updates.
• Collaborated with programmers to optimize processes and improve operational efficiency.
• Reviewed monthly VAN invoices for errors, coordinating necessary corrections.

Managed EDI system in collaboration with EDI Analyst to oversee daily operations.

Configured new transaction sets for customers using Oracle and Radley’s Caras program.

Maintained and published EDI documentation on company website.

Developed training documents and procedures as required.

Resolved system issues promptly, providing timely feedback.

Created training overview and conducted sessions as needed.

Served as backup for EDI Analyst during off-hours, resolving issues remotely.

Collaborated with programmers to enhance process efficiency.

• Acquired 14 new OEM customers and 150 aftermarket customers.
• Completed six transaction set creations for existing customers.
• Integrated four new transaction sets into existing workflows.
• Programmed EDI customer information and transaction sets using Harbinger software on CICS server with A/S 400 and DB2 database.
• Mapped documents by trading partner locations to ensure compliance with AIAG, VICS, and X12 standards.
• Collaborated with programmers to finalize customer setup and implement EDI program changes.
• Tracked EDI errors and associated costs for each VAN to enhance performance.
• Maintained spreadsheets of all ‘Mom and Pop shop’ orders to ensure processing accuracy.

• Managed all EDI projects, reporting progress to management for each customer.
• Established Y2K compliance for version 4010 transactions on Unix AIX RS6000 platform.
• Collaborated with VICS and X12 standards on transaction sets.
• Utilized TSI Trading Partner PC 32 for translation software.
• Set up EDI Trading Partners for purchase orders and sell-through information.
• Resolved communication issues and concerns with EDI Trading Partners.
• Developed Policies and Procedures Manual for internal use, improving operational guidelines.
• Expanded EDI customer base from six to over thirty, increasing business revenue significantly.

• Supported transition to SAP R/3 Harbinger 4 by utilizing Gentran EDI software.
• Configured Trading Partners as EDI customers for electronic order transmission.
• Established EDI connections for invoice and shipping notice transmissions.
• Collaborated with EDI programmer to resolve issues and address concerns.
• Served as department liaison for MIS-related issues and computer problems.
• Trained new hires in Account Service Department procedures and systems.
• Participated in EDI conferences to enhance knowledge of updates and processes.

• Progressed through various roles over 13 years, demonstrating commitment and adaptability.
• Began career part-time in high school selling shoes, gaining foundational experience.
• Advanced from 3rd Key Assistant Manager to Assistant Manager, enhancing leadership skills.
• Transitioned to order entry department in 1991, processing phone orders efficiently.
• Moved into Account Services Group after six months, managing sales reps and territories.
• Managed five major retailers in Key Account Customer Service, strengthening client relationships.
• Acquired extensive EDI knowledge in 1997, discovering a passion for technology integration.
• Prior experience prior to 1997 available upon request.