ANNETTE JONES PEAKER
Great Wolf Resorts
Aberdeen,MD
Work Preference
Job Search Status:
Open to work
Minimum Desired Compensation
$45000/yr
21
years of professional experience
Facilitates positive and productive interactions between workers, leaders management, and representatives. Strong customer service. Successful background reaching consensus and smoothing relations to maximize success of negotiations. Articulate and decisive professional with respectful and resourceful approach. An energetic individual offering wealth of experience in a wide range of different organizations. Hardworking, educated and willing to go the extra mile to complete all tasks.
Work History
Food and Beverage Supervisor
2 Months- Supervised food and beverage staff across dining outlets, ensuring smooth guest service and operational consistency.
- Monitored food quality, presentation, and portion control to support resort dining standards.
- Trained associates on service standards, sanitation procedures, and POS transaction handling.
- Coordinated daily schedules, labor coverage, and shift readiness to maintain efficient operations.
- Maintained inventory levels, ordered supplies, and reduced waste through careful product rotation.
- Collaborated with culinary and management teams to improve workflow, communication, and outlet performance.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Increased sales by 7% by introducing new LTO items.
Prep Line Cook
- Prepared ingredients and menu items to recipe standards for efficient line service
- Maintained clean, sanitized workstations aligned with food safety and sanitation procedures
- Coordinated prep lists and par levels to support steady kitchen production
- Monitored ingredient quality and rotated stock to reduce waste and ensure freshness
- Trained kitchen staff on prep procedures, safety expectations, and station organization
Visitation Supervisor
2 Years 2 Months- Support parent-child interactions.
- Coordinate communication with social worker.
- Prepare written reports for local court and social services office.
- Schedule meetings.
- Answer phone calls.
- Provide client service.
- Organize filing records.
- Process invoices.
- Collect payments.
- Follow up with clients.
- Manage time effectively.
- Resolve conflicts through mediation.
- Maintain electronic records.
Union Representative/Treasurer
3 Years 11 Months- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Critical Thinking
- Problem Anticipation and Resolution
- Training development
- Grievance handling
- Labor negotiation
- Policy interpretation
- Troubleshooting
- Responsible
- Reading comprehension
- Detail-oriented
- Excellent work ethic
- Conflict resolution
- Written Communication
- Planning and Coordination
- Interpreted and advised on labor relations policies and previously negotiated agreements.
- Oversaw investigations into discrimination, sexual harassment or other workplace claims.
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Conducted research, gathered information from multiple sources to present results.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Financial Audit and budgets
- Maintain and pay locals bills
- Organized and arranged travel
- Prepared and paid travel stephens
Full time Medical Support Assistant
5 Years 1 Month- Organized patient records
- Extract medical information and review records for completeness and accuracy.
- Microsoft Office
- Appointment Scheduling
- Coordinating Drug Refills
- Time Management
- Updating Medical Records
- Clear Communication
- Multi-line Telephone
- System Operation
- Multitasking and Prioritization
- Verified and updated clinical and demographic records through CPRS system.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Laundry Supervisor
4 Years 5 Months- Ensuring high work standards, enforcing policies, monitoring laundry employees, collaborating with the linen room, and making sure all processed items are perfectly clean.
- Ordering and maintaining supplies levels.
- Staff scheduling and time keeping.
- New hire training, Annual training keeping all employees updated on new equipment/products.
- Administrative work
- Full time
Education
Diploma
ServSafe Manager - Hotel, Resort And Restaurant Management
Food Protection Manager - Hotel, Resort And Restaurant Management
- Mediation Training
- Critical Thinking
CPA certification
Skills
Flexibility
Boundary setting
Assertiveness
Trauma-informed care
Time Management
Waste reduction
Menu development
Scheduling staff
Cost control
Sanitation standards
Allergen awareness
Inventory management
Cost reduction
Vendor negotiations
Budget development
Work area inspection
Operational reporting
Timeline
Food and Beverage Supervisor
Great Wolf Resorts
08.2026 - CurrentRead More
Prep Line Cook
Great Wolf Resorts
05.2026 - 05.2026Read More
Visitation Supervisor
Family Affair LLC
10.2019 - 12.2021Read More
Union Representative/Treasurer
Department Of Veterans Affairs
09.2015 - 08.2019Read More
Full time Medical Support Assistant
Department Of Veterans Affairs
07.2010 - 08.2015Read More
Laundry Supervisor
Comfort inn & Suite
02.2006 - 07.2010Read More
Labor Law College
CPA certification
Read More
VAMCHS Learning
from Critical Thinking
Read More
AFGE National
from Mediation Training
Read More
Perryville High School
Diploma
Read More
ServSafe
ServSafe Manager from Hotel, Resort And Restaurant Management
Read More
ServSafe
Food Protection Manager from Hotel, Resort And Restaurant Management
Read More