Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Won top customer service rep 5 years
Timeline
Generic
Annette Kies

Annette Kies

Portland,OR

Summary

Dynamic customer service professional with a proven track record at Holiday Inn Hotel Sandton, excelling in problem resolution and relationship management. Skilled in active listening and data entry, I transformed customer complaints into loyalty, enhancing satisfaction rates and fostering repeat business through personalized solutions and effective communication.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Holiday Inn Hotel Sandton
  • Effectively managed high-stress situations, resolving disputes with professionalism and poise.
  • Resolved customer complaints empathetically, fostering loyalty and repeat business.
  • Handled escalated calls efficiently, achieving satisfactory resolutions for customers and company.
  • Responded promptly to customer inquiries regarding products, services, and company information.
  • Maintained comprehensive records of customer interactions, ensuring thorough follow-up on issues.
  • Developed rapport with customers through active listening, enhancing retention rates and feedback.
  • Restored confidence in service excellence by resolving escalated customer issues swiftly.
  • Negotiated personalized solutions for dissatisfied customers, converting negative experiences into positive testimonials.

Owner

Kies Cleaning and Organizing
02.2016 - 07.2024
  • Streamlined daily business operations, enhancing overall efficiency.
  • Cultivated strong client relationships, leading to increased repeat business and referrals.
  • Oversaw daily tasks to ensure accuracy in team operations.
  • Implemented processes to optimize customer satisfaction.

Lead Cleaner

Airbnb
09.2014 - 02.2016
  • Demonstrated adaptability during change and unexpected challenges, ensuring success in dynamic environments.
  • Streamlined cleaning processes to enhance efficiency and reduce task completion time.
  • Reduced client complaints by promptly addressing concerns, achieving complete satisfaction.
  • Identified and proactively addressed potential property risks, minimizing hazards and accidents.
  • Conducted routine inspections to evaluate work quality and identify training needs.
  • Trained new staff on cleaning techniques, safety protocols, and company policies, promoting a cohesive work environment.
  • Upholding professional representation of company during interactions with clients and vendors.
  • Maintained high cleanliness standards with meticulous attention to detail across all serviced areas.

Customer Service Representative

FedEx
08.1996 - 07.1997
  • Streamlined daily business operations, enhancing overall efficiency.
  • Cultivated strong client relationships, leading to increased repeat business and referrals.
  • Oversaw daily tasks to ensure accuracy in team operations.
  • Implemented processes to optimize customer satisfaction.

Dog Trainer

Jacksonville Humane
04.2000 - 11.2003
  • Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
  • Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
  • Observed dogs in various settings to determine behavioral concerns and problems.
  • Implemented puppy socialization classes that promoted early development of essential social skills and appropriate interaction with other dogs and humans.
  • Evaluated animals to determine temperaments, abilities and aptitude for training.
  • Maintained clean training arena for group classes.
  • Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
  • Consulted with owners to discuss behavioral concerns and determine final goals.
  • Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
  • Strengthened relationships between handlers and working dogs by facilitating bonding exercises designed to build trust and mutual understanding.
  • Worked individually with dogs on track for higher-level certifications in obedience and show performance.
  • Imparted valuable knowledge on nutrition and exercise routines to clients, contributing to overall canine health improvement.
  • Offered guidance on selecting suitable equipment such as leashes, collars, and harnesses that promote proper handling techniques while walking or training dogs.
  • Increased client retention by establishing trust and rapport with both dogs and their owners throughout the training process.
  • Maintained detailed records of each dog''s progress throughout the duration of training programs, enabling data-driven adjustments when needed.
  • Conducted in-home visits to assess potential environmental factors contributing to dog behavioral issues, providing tailored recommendations for improvement.
  • Developed individualized plans for addressing aggression issues, improving safety within clients'' homes and communities.
  • Assisted local animal shelters by providing training sessions for rescued dogs, increasing their chances of successful adoption.

Education

Certificate - Hands On Training

Paws
Miami, FL
07.2000

Hospitality And Business

Danville Area Community College
Danville, IL
06.1998

Skills

  • Customer service and support
  • Active listening
  • Critical thinking
  • Data entry and processing
  • Relationship management
  • Problem resolution
  • Call center operations
  • Computer proficiency
  • Complaint resolution
  • Customer satisfaction measurement
  • Professional telephone etiquette

Accomplishments

Have always been a te player and enjoy what I do

Always willing to grow and learn something new.

Certification

Associates Degree

Certified dog handler

Award in outstanding customer service satisfaction.

Won top customer service rep 5 years

Ran against 5 other states and came in 1st place.

Timeline

Owner

Kies Cleaning and Organizing
02.2016 - 07.2024

Lead Cleaner

Airbnb
09.2014 - 02.2016

Dog Trainer

Jacksonville Humane
04.2000 - 11.2003

Customer Service Representative

FedEx
08.1996 - 07.1997

Customer Service Representative

Holiday Inn Hotel Sandton

Certificate - Hands On Training

Paws

Hospitality And Business

Danville Area Community College

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