Annette King

• Requirements Lead for Electronic Tolling System Managed requirements and business rules artifacts including Scope and Requirements Documents, Detailed Design documents, Requirements Traceability Matrix
• Elicit Requirements from Business Users
• Review requirements in detail with Development team. Entered and maintained requirements in JIRA
• Coordinated testing between QA department and Development
• Lead daily User Acceptance testing calls with NJ business operations users

• Support the implementation of the CGI Momentum Federal Financial Management System to all Federal Circuit and District Courts
• Modules: Billing,Acquisitions, Accounts Receivable, Accounts Payable, General Ledger, Reporting
• Gather and review system requirements
• Perform and support User Acceptance Testing
• Manage Test Environments - Coordinate and schedule test efforts in appropriate test environments
• Troubleshoot and work with Help
• Update User Documentation as needed

• Senior Business Analyst - implemented & supported NJ EZ Pass Electronic Tolling System and CRM Back Office systems including Billing
• Elicit & document requirements with input from Operations Center
• Enter and maintain requirements in JAMA Contour tool
• Provide Production Support to Business Operations center users
• Issue/Change management, coordination, tracking, and follow up using JIRA
• Review & prioritize Defect and Change Orders at weekly “Change Control Board' meeting

• Senior Business Analyst in the Secondary Marketing Technology group supporting multiple projects in a fast-paced environment
• Liaison between the Business users and the development teams
• Requirements Lead – Gather, analyze & document business processes and requirements
• Coordinated and lead project meetings with business users, analysts and developers
• Documented business and workflow processes
• Conducted daily meetings/calls for User Acceptance Testing
• Tracked defects and resolutions
• Performed System and User Acceptance Testing

• Reviewed high-level designs for the implementation of the Summit Accounting Debt and Derivatives System
• Elicited and documented business requirements
• Liaison between development team and business user/stakeholders
• Reviewed test plans and test cases for the QA team
• Participated in system and User Acceptance Testing
• Supported and tracked change requests, defects and resolutions

Project - National Institute of Health, NIAID

• Implement and support the Federal Enterprise Budgeting and Planning System (Infor MPC)
• Liaison between client/stakeholders and technical developers
• Elicit, gather and document requirements, diagram business and workflow processes for the implementation and customization of a web-based budgeting system
• Lead project meetings, scheduled resources, reviewed implementation plans and monitored progress
• Prepare and execute test plans for new releases
• Provide on-site user support and training

Project - Administrative Office of the U.S. Courts

• Project lead and Business Analyst
• Oversaw and coordinated project schedule, design documents, test plan, test cases, user acceptance testing, implementation and post-implementation support and training
• Elicited, gathered and prepared requirements for a Payroll Adjustment Interface and Reporting/Query Tool, interfacing to CGI’s Momentum GL System

• Project – Internal Revenue Service - Oxen Hill, MD
• Elicited business requirements and business rules for the IRS Purchasing and Procurement System
• Led requirements gathering sessions
• Analyzed and documented requirements, workflow diagrams, business rules, use cases and test cases
• Tested new releases, enhancements and defects

• Responsible for the successful implementation of proprietary Accounting and Property Management software at the client sites
• Modules implemented included General Ledger, Accounts Payable, Accounts Receivable, Billing, Payroll, and Residential and Commercial Property Management, Homeowner’s Association Management
• Develop and execute implementation project plans, developed training manuals and trained the end-users
• Providedcustomer support - advised\ the client regarding accounting and reporting issues, designed custom reports, troubleshoot system problems and provided phone support to the client base

• Involved in all phases of the Software Development Life Cycle for the development of clinical data entry systems used by the Genetics Laboratory for medical test results tracking and reporting
• Elicited, gathered and prepared requirements, created workflow diagrams, developed and executed test cases
• Also provided customer support, resolved customer issues, provided phone support, developed user documentation, training materials and delivered training to the end users

• Implemented the ERP General Ledger, Accounts Receivable, Accounts Payabable, Billing
• Provided classroom and onsite training, global phone and onsite support for both international and domestic Fortune1000 clients
• Demoed the software to prospective clients
• Supervised and mentored new support analysts on the team and was involved in the hiring and training of analysts for the global24/7 support operation
• Provided analysis, research, testing and solutions for change requests and defects