Annette Knowles
Hudson,FL
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
- Hardworking and passionate job seeker with strong organizational skills eager to secure position.
Overview
27
27
years of professional experience
Work History
Senior Marketing Director
Advanced Certified Environmental, LLC
01.2024 - Current
- Developed creative marketing to environmentally specific market.
- Created New Business Brochure using CANVA
- Conducted market analysis and research to identify trends and opportunities.
- Evaluated competitor activity to inform strategic decision-making within the marketing department.
Owner/Travel Advisor
Find Joy Travel
09.2023 - Current
- Provide specialist advice on destinations, plan trip itineraries, and make travel arrangements for clients.
- Sell transportation, lodging, and admission to entertainment activities to individuals and groups planning trips.
- Implemented creative marketing strategies that attracted new clientele and promoted the company''s services effectively.
- Organized group travel arrangements efficiently, facilitating enjoyable experiences for large parties.
- Maintained detailed records of client interactions, bookings, and payments for easy reference.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
Social Worker
ELEVANCE HEALTH
12.2020 - 12.2023
- Developed and maintained strong relationships with community resources for successful referrals.
- Monitored clients' progress to adjust treatment plans accordingly.
- Educated clients and families on mental health, wellness and recovery topics.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Advocated for clients' rights, navigating complex systems to secure necessary resources and benefits.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
Field Social Worker
HPH Hospice
01.2018 - 07.2020
- Conducted home visits to assess clients' home environment and provide support.
- Educated clients on available services, empowering them to make informed decisions about their care options.
- Documented client progress and activities in accordance with agency policies and procedures.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Collaborated with interdisciplinary team to plan and coordinate care for clients.
Humana Cares Manager
Humana
04.2012 - 01.2018
- Assisted clients in developing and setting realistic goals to promote positive change.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Developed and maintained strong relationships with community resources for successful referrals.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
Field Social Worker
HPH Hospice
04.2012 - 01.2018
- Conducted home visits to assess clients' home environment and provide support.
- Collaborated with other professionals to plan and coordinate care for clients.
- Designed individualized care plans to address specific needs, promoting self-sufficiency and independence among clients.
- Educated clients on available services, empowering them to make informed decisions about their care options.
- Documented client progress and activities in accordance with agency policies and procedures.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Built strong rapport with clients, fostering trust and open communication essential for effective intervention strategies.
School Social Worker
Pasco County School District
01.2008 - 08.2008
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Collaborated with schools, family services and health care providers to determine services and aid with psychosocial assessments.
- Monitored student attendance, documented truancy and submitted referrals per requirements.
- Lead individualized and group counseling sessions with children and families.
- Identified student barriers to self-sufficiency and created relevant IEPs.
Bereavement Counselor
Hernando Pasco Hospice
01.2006 - 01.2008
- Established trust with clients through empathetic listening and tailored counseling approaches.
- Provided crisis intervention services, stabilizing clients during the acute stages of grief.
- Supported children experiencing grief by creating age-appropriate therapeutic activities that fostered emotional expression.
- Collaborated with interdisciplinary teams to provide holistic care for bereaved families and individuals.
- Facilitated group therapy sessions for grieving individuals, fostering a supportive community environment.
- Served as a resource for colleagues seeking advice on bereavement issues or cases involving complex grief reactions.
Patient Services Manager
Leukemia & Lymphoma Society
04.2004 - 01.2006
- Provided education, counseling, resource assistance, financial aid, support groups, and advocacy for patients with blood related cancers and their families.
- Planned events, workshops, support groups, educational conferences and symposiums
- Provided National Public Speaking on leukemia from the perspective of a survivor.
- Integral part of lobbying efforts for national and state of Florida legislature for more funding for Leukemia and other blood related cancers research
- Coordinated special events for patients, such as wellness workshops and support groups, resulting in increased engagement within the community.
Bereavement Counselor/Field Social Worker
Lifepath Hospice
08.2001 - 08.2002
- Provided individual, family, and group counseling to patients and their family members on hospice services.
- Field work through home visits, hospice houses, assisted living facilities, and nursing homes.
- Maintained thorough documentation of client progress, ensuring continuity of care across providers and settings.
- Enhanced client coping skills by providing compassionate grief counseling and support.
Director of Client Services
A Woman's Place
08.2001 - 08.2002
- Provided management of staff and volunteers offering support to young mothers.
- Focused on coping with pregnancy, and motherhood through groups, family, and individual counseling.
- Provided emotional support, active listening and crisis interventions.
Patient Services Manager
The Leukemia Society Of America
04.1997 - 08.2001
- Provided education, counseling, resource assistance, financial aid, support groups, and advocacy for patients with blood related cancers and their families.
- Event planning of educational conferences and symposiums
- Public Speaker on leukemia from the perspective of a survivor.
- Coordinated special events for patients, such as wellness workshops and support groups, resulting in increased engagement within the community.
- Integral part of lobbying efforts for national and state of Florida legislature for more funding for Leukemia and other blood related cancers research.
Education
Master of Social Work - Social Work
University of South Florida School of Social Work
Tampa, FL05.1997
Bachelor of Arts - Psychology
University of South Florida
Tampa, FL12.1991
Skills
- Marketing campaigns
- Client Needs Assessment
- Group facilitation
- Knowledge of medical and psychiatric terminology
- Efficient under pressure
- Motivational Interviewing
- Empathy building
- Confidential case documentation
- Client Education
- Elder Care Knowledge
- Strengths-based solution-focused therapy
- Service Accessibility Improvements
- Administrative Management
- Child Development
- Referrals and networking
- Behavioral Counseling
- Compassionate
- MS Office
- Family Counseling
- Risk Assessment
- Individual and Group Counseling
- Case Management
- Service planning
- Staff Training and Onboarding
- Client Confidentiality
- Social Services
- Analytical Thinking
- Assessment skills
- Life skills counseling
- Community Resources
- Treatment Planning
- Family therapy
- Group therapy specialist
- Multidisciplinary team collaboration
- Crisis Intervention
- Hotel Accommodations
- Relationship Management
- Travel research
- Vendor Record Management
- Marketing
- Travel Arrangements
- Data Entry
- Loyalty Programs
- Travel Planning
- Travel insurance
- Itineraries
- Special Needs Travel
- Event Planning
- Interpersonal communications
- Customer Service
- Client Relations
- Travel Recommendations
- Credit Card Payments
- Social Media Platforms
- Special Events
- Active Listening
- Microsoft Word
- Microsoft Excel
Websites
Accomplishments
- Published article in Social Work in Health Care Volume 27 1998 – Psychological Issues of Adolescents with Cancer
- Patient Advocate – Involved on National Institute of Health/National Cancer Institute grant review committee to represent the patient perspective on clinical trials and research.
- The Florida Society of Oncology Social Workers Secretary 1998-2000
- Sertoma Services to Mankind Award- For Significant and Meritorious Service to Mankind
- Children’s Cancer Society – Mody Licata Volunteer Award in recognition and appreciation of outstanding support for children with cancer and blood related diseases
- Vice President of Arts and Science College Council
- Member of Social Work Honor Society
- President of SOAR (Students Organized Against Rape) at USF
- First Victim Advocate at University of South Florida
- President of the Wellness Community at USF
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“The desire to reach for the stars is ambitious. The desire to reach hearts is wise.”
Maya Angelou
Timeline
Senior Marketing Director
Advanced Certified Environmental, LLC
01.2024 - Current
Owner/Travel Advisor
Find Joy Travel
09.2023 - Current
Social Worker
ELEVANCE HEALTH
12.2020 - 12.2023
Field Social Worker
HPH Hospice
01.2018 - 07.2020
Humana Cares Manager
Humana
04.2012 - 01.2018
Field Social Worker
HPH Hospice
04.2012 - 01.2018
School Social Worker
Pasco County School District
01.2008 - 08.2008
Bereavement Counselor
Hernando Pasco Hospice
01.2006 - 01.2008
Patient Services Manager
Leukemia & Lymphoma Society
04.2004 - 01.2006
Bereavement Counselor/Field Social Worker
Lifepath Hospice
08.2001 - 08.2002
Director of Client Services
A Woman's Place
08.2001 - 08.2002
Patient Services Manager
The Leukemia Society Of America
04.1997 - 08.2001
Master of Social Work - Social Work
University of South Florida School of Social Work
Bachelor of Arts - Psychology
University of South Florida
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