Annette Lanking
Chicago,IL
Summary
Skilled in Microsoft Excel and demonstrating exceptional patience and empathy, I excel in fast-paced environments, significantly improving operational efficiency. My background spans security, administrative support, and customer service, underscoring my versatility and commitment to excellence.
Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bank Teller Intern
Bank of America
08.2024 - Current
- Developed strong rapport with clients by actively listening to their concerns and providing helpful solutions tailored to their needs.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Continuously honed skills in various banking software programs used for teller transactions, ensuring accuracy and efficiency at all times.
- Promoted a positive work environment by offering assistance to fellow interns when needed, fostering teamwork within the bank branch.
- Provided exceptional service to diverse clientele, fostering long-lasting relationships between customers and the bank.
Security Officer
Lincoln Security
03.2024 - 09.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to secure areas by verifying credentials for airport personnel and contractors.
- Adhered strictly to confidentiality guidelines when handling sensitive information about passengers or incidents that occurred during screenings.
- Conducted routine audits of security measures, identifying areas for improvement and implementing corrective actions as needed.
- Collaborated effectively with airline representatives to address passenger concerns or conflicts related to security measures promptly.
- Enhanced traveler experience by providing courteous assistance and guidance during screening processes.
- Improved overall safety with effective communication and collaboration among team members.
- Reduced risk of prohibited items entering secure areas through meticulous inspections.
Front Desk Agent
Titan Security
03.2022 - 03.2024
- Maintained accurate records of guest information, payments, and reservations using residential management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Maintained clean and organized front desk areas to uphold polished company image.
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
Patient Care Technician
Chicago Public School
01.2021 - 06.2022
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Hospital Security Officer
Tactical Security Services
05.2021 - 01.2022
- Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
- Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
- Ensured proper functioning of all security equipment including metal detectors, intercoms, radios, panic buttons by conducting regular checks.
- Conducted thorough investigations into security breaches, reporting findings to management for appropriate action.
- Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
Security Officer
Titan Security
04.2020 - 11.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Administrative Intern
Young Authors Publishing
10.2019 - 03.2020
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
- Contributed to the overall success of the organization by providing general administrative support when needed, such as filing or photocopying documents.
- Managed multiple priorities effectively by utilizing strong organizational skills and regularly updating task lists to ensure deadlines were met.
- Contributed to a positive work culture by actively participating in team-building activities, demonstrating enthusiasm for both individual and collective success.
- Demonstrated flexibility and adaptability when faced with changing demands, prioritizing tasks effectively to accommodate new challenges or responsibilities.
- Increased accuracy in financial record-keeping through diligent expense tracking and reconciliation.
- Assisted in the preparation of monthly reports, enabling department leaders to make informed decisions based on accurate data analysis.
- Sorted mail and dispersed to correct departments and employees.
- Streamlined office processes by organizing filing systems and implementing digital solutions.
- Reduced errors in data entry tasks by maintaining thorough attention to detail and verifying information before inputting it into the system.
- Entered data into system and accurately updated customer accounts.
- Exceeded expectations by proactively identifying areas of need within the office and offering assistance, even when not specifically assigned to the task.
Education
Associate Degree In Nursing - Nursing
Malcom X College
Chicago, ILHigh School Diploma -
Prosser Carear Academy
Chicago, IL06.2019
Skills
- Patience and Empathy
- Basic accounting principles
- Listening and Comprehension
- Confidentiality and Discretion
- Adherence to Regulations
- Inventory Rotations
- Supply Management
- Customer Service
- Data Entry
- Computer Skills
- Administrative Support
- Microsoft Word
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer Relations
- Problem-solving skills
- Time Management
- Oral and written communications
- Hospitality service expertise
Certification
CPR Certification
PERC Card
20 hr training
Timeline
Bank Teller Intern
Bank of America
08.2024 - Current
Security Officer
Lincoln Security
03.2024 - 09.2024
Front Desk Agent
Titan Security
03.2022 - 03.2024
Hospital Security Officer
Tactical Security Services
05.2021 - 01.2022
Patient Care Technician
Chicago Public School
01.2021 - 06.2022
Security Officer
Titan Security
04.2020 - 11.2020
Administrative Intern
Young Authors Publishing
10.2019 - 03.2020
Associate Degree In Nursing - Nursing
Malcom X College
High School Diploma -
Prosser Carear Academy