ANNETTE LITTELL
Martinsville,IN
Summary
Driven Lead Pharmacy Technician with 18 years of experience and success in working within fast-paced hospital and specialty pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories, and updating pharmacy records. Detail-oriented team player with strong organizational skills. Hard working and dependable leader who leads by example and side by side with team. Ability to handle multiple projects simultaneously with a high degree of accuracy and efficiency while maintaining compliance with state and federal regulations. Flexible in quickly mastering new technologies and information systems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Accredo Specialty Pharmacy
06.2017 - Current
- Demonstrate leadership qualities consistent with Cigna Values
- Supervise over 30 pharmacy technicians and direct day-to-day assignments
- Coordinate verification and filling of 1000-4800 daily prescriptions in high-volume specialty pharmacy environment
- Work collaboratively with team to ensure processing of all prescriptions, jumping in to pick and pack as need arises
- Essential in driving quality processes in fulfillment pharmacy
- Mitigate quality related events and research quality related issues that would affect overall pharmacy DPMO
- Assist in trouble-shooting and rectifying issues that can impact overall pharmacy productivity and cause patient impact
- Monitor automation lanes and clear exceptions lane
- Manifest orders and sort by carrier
- Monitor timely carrier pick-ups
- Respond to floor calls for quality related issues in pharmacy including automation, manual dispensing, and packing areas
- Assist in development, documentation, and updating of SOPs
- Assist in training/development of other team members
- Collaborate with upper management and act as liaison between production staff and management
- Release work from prescription queue
- Monitor and maintain good workflow with staff to ensure timely completion and shipment of orders
- Preform hourly audit of workflow and make adjustments as needed
- Monitor fulfillment email box for canceled order requests, recalls, medication changes, and special requests
- Manually process replacement orders and patient returns
- Process returned and damaged medications to be sent for disposal
- Process international orders
- Process same day courier orders
- Maintain all files and reports according to HIPAA standards
- Enter new medications and supplies into pharmacy system
- Assist inventory team in ensuring sufficient stock for daily orders
Senior Pharmacy Technician
Accredo Specialty Pharmacy
01.2016 - 06.2017
- Processed requests for new and refill prescriptions
- Selected and retrieved appropriate mediations
- Verified quantities and prepared labels for bottles
- Sent orders to pharmacists for verification of prescriptions
- Selected appropriate packing materials and prepared packages for shipment
- Enclosed client specified materials in orders
- Affixed shipping labels on packages and sorted by carrier
- Cleaned equipment and replenished workstation supplies like pill bottles, caps, safety seals, and packing supplies
- Consistently exceeded picking and packing quantity expectations
Senior Pharmacy Technician
Accredo Specialty Pharmacy
03.2015 - 01.2016
- Compounded specialty pulmonary arterial hypertension drugs with accuracy and efficiency
- Ensured that patient documents were completed accurately with all prescription and drug information and faxed to appropriate sites
- Maintained proper compliance logs for air pressure, humidity, temperature, cleaning, and scale calibration
- Followed all USP-797 and manufacturer’s guidelines for daily, weekly, and monthly tasks
- Followed proper gowning and personal protective equipment guidelines
- Ensured USP-797 levels of cleanliness in ISO-5 certified laminar airflow cabinets and buffer rooms
- Ensured USP-797 levels of cleanliness in ISO-7 certified prep and ante rooms
- Maintained proper inventory levels and rotated stock
- Pulled and cleaned supplies for each patient in advance
- Assisted inventory team with daily cycle counts
- Assisted warehouse fulfillment team in picking and packing medications
Certified Pharmacy Technician
IU Health Morgan Hospital
05.2005 - 03.2015
- Mixed chemotherapy in ISO-certified negative pressure hood
- Mixed intravenous fluids in ISO-certified positive pressure hood
- Preformed quality reviews of pharmacist-mixed intravenous and chemotherapy infusions against patient medication orders
- Followed proper gowning and personal protective equipment guidelines for mixing chemotherapy
- Accurately packaged and compounded products ensuring use of appropriate labels and barcodes
- Maintained proper compliance logs including medication packaging, refrigerator temperatures, and IV hood maintenance
- Maintained records such as pharmacy SOP and training files, patient profiles, inventories, and controlled drug registries
- Maintained proper storage and security conditions for all drugs
- Maintained proper inventory levels, rotated stock, and immediately complied with prescription drug recalls
- Maintained compliance with state and federal record keeping guidelines for legend drugs and controlled substances
- Accurately pulled medications from shelves for Pyxis medication cabinet/refrigerator replenishment, preformed quality checks, and delivered to Pyxis cabinets/refrigerators in various patient care areas
- Dispensed and delivered non-Pyxis medications to patient units throughout hospital
- Filled departmental requisitions and crash cart medication trays
- Maintained medication cabinets and crash carts in all departments including emergency room and surgical suites
- Worked closely with pharmacists and used medication input software to safely and accurately dispense medication
- Troubleshooting skills exhibited for barcode scan issues, Pyxis pull problems, and nursing/physician inquiries
- Resolved issues with MediTech electronic medication records system
- Efficiently answered multi-line phone and screened calls for pharmacists and Director of Pharmacy
- Communicated with all customers and staff in pleasant and professional manner
- Consistently upheld proper pharmacy and general safety procedures and standards
- Strictly maintained customer and patient confidentiality
Administrative Assistant/Dental Assistant
McFadden Family Dentistry
06.2004 - 09.2004
- Interacted with all customers and staff in friendly, welcoming, and professional manner
- Routinely answered incoming telephone calls and made patient reminder calls
- Organized and maintained patient files
- Assisted dentist with routine procedures
Manager/Trainer
W.O.W. Fitness Center
06.2003 - 09.2004
- Managed member contracts and profiles
- Provided customers with training on all equipment
- Maintained equipment and building cleanliness
- Provided customer service for all aspects of business
Database and Information Desk Support
Campbellsville University, Montgomery Library
09.2003 - 05.2004
- Fielded telephone calls and handled incoming inquiries
- Provided information to students doing research using databases and journals
- Responsible for stocking shelves and organizing journals
Education
Bachelor of Science - Biology
Indiana Wesleyan University
Marion, IN12.2007
Skills
- Attention to Detail
- Chemotherapy Admixture Preparation
- FDA and HIPAA Compliance
- Intravenous Admixture Preparation
- Inventory Control
- Microsoft Office - Excel, Outlook, Word
- Organization and Prioritization
- Prescription Filling and Labeling
- Problem-Solving Skills
- Pyxis Med Station
- Quality Management
- Strong Work Ethic
- Supervising Clerks/Technicians
- Team Collaboration
- Workflow Optimization
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Lead Pharmacy Technician
Accredo Specialty Pharmacy
06.2017 - Current
Senior Pharmacy Technician
Accredo Specialty Pharmacy
01.2016 - 06.2017
Senior Pharmacy Technician
Accredo Specialty Pharmacy
03.2015 - 01.2016
Certified Pharmacy Technician
IU Health Morgan Hospital
05.2005 - 03.2015
Administrative Assistant/Dental Assistant
McFadden Family Dentistry
06.2004 - 09.2004
Database and Information Desk Support
Campbellsville University, Montgomery Library
09.2003 - 05.2004
Manager/Trainer
W.O.W. Fitness Center
06.2003 - 09.2004
Bachelor of Science - Biology
Indiana Wesleyan University