Annette Lujan
Omaha,NE
Summary
Proven Account Manager with a track record of fostering client relationships and enhancing customer satisfaction, notably at Motion Auto Sales. Skilled in account management and teamwork, I excel in negotiating favorable terms and implementing solutions that boost retention rates. Achieved a high customer retention rate through exceptional service and strategic account oversight.
Diligent Account Executive with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
5
5
years of professional experience
Work History
Account Manager
Motion Auto Sales
12.2021 - Current
- Facilitated contract negotiations, securing favorable terms for both customers and company.
- Developed tailored solutions, enhancing customer engagement and retention.
- Enhanced service offerings with regular feedback sessions to identify areas for improvement.
- Increased customer satisfaction by cultivating strong relationships and understanding customer needs.
- Increased customer satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high customer retention rate by providing exceptional customer service and anticipating client needs.
Receiving Lead
Mulhalls
08.2019 - 12.2021
- Trained new team members on company procedures, ensuring quick integration and productivity.
- Led a team of receivers, delegating tasks effectively to maintain smooth operations and meet deadlines.
- Resolved discrepancies in shipment deliveries, maintaining accurate records and preventing errors.
- Enhanced warehouse efficiency by implementing new receiving processes and procedures.
- Reviewed purchase orders to verify accuracy, addressing any discrepancies before processing shipments.
- Streamlined inventory management for improved accuracy and reduced product loss.
- Improved warehouse organization by redesigning storage layout for optimal space utilization.
- Conducted regular inventory audits to identify discrepancies early on, avoiding costly mistakes down the line.
Store Leader
Casey General Store
05.2020 - 01.2021
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Elevated team performance with motivational approach and excellent training abilities.
- Implemented loss prevention strategies to detect theft incidents and minimize financial losses for the company.
- Developed strong customer relationships by delivering exceptional service and personalized attention.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
Education
No Degree - Business Administration
Metropolitan Community College
Omaha, NE05-2026
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Relationship building
- Customer relationships
- Goal oriented
- Relationship building and management
- Account oversight
- Issue resolution
- Account development
- Goals and performance
Timeline
Account Manager
Motion Auto Sales
12.2021 - Current
Store Leader
Casey General Store
05.2020 - 01.2021
Receiving Lead
Mulhalls
08.2019 - 12.2021
No Degree - Business Administration
Metropolitan Community College
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