ANNETTE MARTINEZ
COVINA,CA
Summary
General Manager with 20 years of experience. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
General Manager
NFI Industries
06.2019 - Current
- Managed multiple facilities, P&L responsibilities, cost plus and transactional contracts.
- Conduct Internal Facility audits, Created and implemented a training checklist for the office supervisor, Operations Manager, and Operations Supervisor as well as standard work processes in the office for easier communication and efficiency
- Provide structure and enforce company policies
- Provide staff development and mentoring leadership to the sites I am overseeing
- Perform yearly evaluations and merit increases
- Implement Safety team and safety in all sites, 5s Certified in lean
- Work alongside different divisions of the company with counterpart managers
- Promote a teamwork atmosphere
- I am part of the Regional Safety committee
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained, coached and mentored staff to support smooth adoption of new labor planning program.
- Trained, coached and mentored staff to support smooth adoption of new Safety Committee program.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Sr. Site Manager
Toll Group Logistics
01.2018 - 01.2019
- Managed two facilities with an office manager and full customer service department, full responsibility of the P&L and significant reduction of labor and annual spending.
Facility Manager
Taylored Services
01.2017 - 01.2018
- Maintain continuous weekly communication with the client to resolve any issues
- Limit the number of chargebacks from customer complaints
- Manage safety committee & and implement new safety strategies.
Operations Manager II Promoted to General Manager
NFI Industries
01.2011 - 01.2017
- As an operations manager, I was in charge of managing a multi-client facility of 450sq ft
- I conducted physical inventories for all the accounts every year
- Perform yearly evaluations and merit increases
- I worked with the inside customer service staff and assisted with the development of their roles in addition I provided mentoring to the office supervisor
- I was part of the Culture team to help improve overall company culture.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced operational risks while organizing data to forecast performance trends.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Devised processes to boost long-term business success and increase profit levels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Office Manager
Gilbert West
10.2008 - 01.2011
- As an office manager, I was in charge of an office staff of 8-15 office personnel, in addition, I ensured that the customer service provided to our seven clients was on point
- I assigned the daily work and approved all weekly and monthly billing
- I approved or declined customer chargebacks
- I implement process efficiencies to help keep overtime to a minimum and improve the overall process flow.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Controlled finances to lower costs and keep business operating within budget.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
Bachelor of Science in Business Administration - Organizational Management
Southern New Hampshire University
12.2023
Associates of Arts in General Education -
Mt. San Antonio College
01.2004
High School Diploma -
General Education
01.1997
Skills
- Customer Support and Retention
- Full Profit and Loss responsibility
- Budget planning
- Office Personnel process improvement
- Exceptional communication
- Fluent in Spanish
- Schedule Management
- Workflow Planning
- Expense Control
- Quality Management
- Staff Supervision
- Business Administration
Languages
Spanish
Professional Working
Timeline
General Manager
NFI Industries
06.2019 - Current
Sr. Site Manager
Toll Group Logistics
01.2018 - 01.2019
Facility Manager
Taylored Services
01.2017 - 01.2018
Operations Manager II Promoted to General Manager
NFI Industries
01.2011 - 01.2017
Office Manager
Gilbert West
10.2008 - 01.2011
Bachelor of Science in Business Administration - Organizational Management
Southern New Hampshire University
Associates of Arts in General Education -
Mt. San Antonio College
High School Diploma -
General Education