Annette Mathews

• Helped customers every day with positive attitude and focus on customer satisfaction.
• Answered customer telephone calls promptly.
• Actively listened to customers, handled concerns quickly.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Responded proactively and positively to rapid change.
• Used forklift to move pallets of mulch, block and soil to fill locations for customer purchase.
• Helped customers design their landscapes by choosing plants that fit their environment.
• Helped customers choose soils, grass and fertilizers for their lawns.

• Consulted with customers to assess needs and propose landscaping needs.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Managed day-to-day business operations.
• Maintained good rapport with customers.
• Maintained weekly schedule to maintain clients' landscape needs.
• Designed landscapes and gardens.

Used Microsoft Word and Excel.
Maintained customer records for owner.
Invoiced over 100 customers monthly.
Met with customers to create estimates.
Communicated with accountant for tax purposes.
Paid Payroll and monthly taxes for owner.
Made deposits for owner.

Scheduled appointments and conducted follow-up calls to clients.

Entered data into system and updated customer contacts with information to keep records current.

Maintained daily report documents, memos and invoices.

Provided clerical support to company by copying, faxing, and filing documents.