ANNETTE MBOGO
Zebulon,NC
Summary
Versatile project management professional with ten-plus years of experience serving clients facing a humanitarian crisis in developing countries and the United States.
Overview
14
14
years of professional experience
Work History
STAY AT HOME MOM
10.2019 - Current
- Parenting and maturing young children
- Occasionally assisting spouse with dispatching and data management for a small owner operator trucking business.
HUMAN SERVICES CASE MANAGER
HUMAN SERVICE WAKE COUNTY
06.2019 - 09.2019
- Determined initial and ongoing eligibility of wake county families for food and nutrition services
- Gathered verifications and all updated information required to re-establish eligibility for services
- Processed food stamps applications using North Carolina Families Accessing Services through Technology (NCFAST electronic data management system) and On-Base case file management system
- Adhered to strict policies and procedures for benefits eligibility determination and program accountability
- Maintained clear and concise documentation to ensure accuracy in reporting and monitoring program objectives
- Participated in program management meetings and contributed to success stories for continuous learning and improvement of food and nutrition services
- Referred clients to partner agencies and community programs for services not provided by the county
- Performed other duties assigned by the Program Manager.
CASE MANAGER
US COMMITTEE FOR REFUGEES & IMMIGRANTS
11.2015 - 05.2019
- Conducted intake and initial assessment for refugee families transitioning from Matching Grant and Reception and Placement Programs into the Refugee Assistance Program
- Developed service plans with the clients to deliver case management and employment services
- Collaborated with other USCRI refugee programs to promote integration of services for overall self-sufficiency
- Coordinated with various service providers to ensure the proper and timely fulfillment of clients’ needs
- Trained and supervised case aides and volunteers assisting clients during home visits
- Liaised with the program manager to develop proposals for state-funded grants
- Monitored program performance according to state-based financial policies and budgetary timelines
- Generated time-sensitive program reports using the State Refugee Information Systems Database
- Volunteered at the front desk, answering incoming calls and welcoming clients and visitors to the office
- Assisted with Swahili language interpretation and translation
- Transported clients to doctors’ appointments and job interviews
- Participated in partner agency meetings and training coordinated by the State Refugee Office
- Maintained physical files for the clients and performed other administrative job-related duties
ACCOUNTABILITY & QUALITY ASSURANCE OFFICER
LUTHERAN WORLD FEDERATION, KENYA
06.2012 - 09.2014
- Promoted the awareness of international humanitarian law for the rights and protection of refugees in Dadaab
- Formed complaints handling committees and beneficiary feedback mechanisms for project beneficiaries
- Developed standard operating procedures for incident reporting and management
- Trained agency staff and communities on compliance with the Humanitarian Accountability Partnership Standards
- Monitored the application and compliance of the organizations code of conduct by the staff serving refugee clients
- Developed progress reports and shared accountability outcomes with agencies and partners in a consortium setting.
SENIOR FIELD PROGRAM COORDINATOR
WORLD VISION INTERNATIONAL, KENYA
09.2011 - 05.2012
- Spearheaded the initiation, planning, execution, monitoring, and completion of a drought relief project that benefited pastoralist communities of Ijara District, Garissa County, through the provision of short-term food assistance and drilling boreholes for clean water access
- Supervised and trained ten food monitors and four warehouse personnel on safety procedures for food handling
- Coordinated the delivery of food and nutrition supplies from the point of pick up to the delivery location
- Ensured the achievement of project deliverables and adhered to financial guidelines and contractual agreements
- Trained communities on disaster preparedness and developed Information Education and Communication (IEC) materials to promote disaster awareness in the marketplaces and schools.
DISASTER RISK REDUCTION PROJECT OFFICER
WORLD VISION INTERNATIONAL, KENYA
01.2010 - 08.2011
- Led and coordinated disaster management projects for flood-prone communities in three districts by conducting a needs assessment, facilitating training, and providing communities with tools and equipment to manage the floods
- Established and trained community disaster management committees and strengthened response mechanisms
- Conducted emergency drills to prepare communities for emergency response and preparedness
CAPACITY BUILDING PROJECT OFFICER
WORLD VISION INTERNATIONAL
10.2008 - 12.2009
- Assisted communities in developing disaster management plans and connected communities to partner agencies
- Developed and revised training manuals quarterly guided by the Hyogo Framework for Action
GRADUATE INTERN
WORLD VISION INTERNATIONAL
10.2007 - 09.2008
- Worked under the Humanitarian and Emergency Affairs Director's supervision to research recurrent natural disasters and community coping mechanisms to manage the effects of natural disasters
- Contributed to proposal writing and fundraising.
Education
NCFAST HUMAN SERVICES CASE MANAGER TRAINING - undefined
WAKE TECH COMMUNITY COLLEGE
MASTER OF BUSINESS ADMINISTRATION - JACK WELCH
MANAGEMENT INSITUTE
BUSINESS REQUIREMENTS AND ANALYSIS CERTIFICATE |ALLIANCE STAR TRAINING - undefined
INSITUTE
GRANT WRITING CERTIFICATE - undefined
WAKE TECH COMMUNITY COLLEGE
MASTER OF ARTS - PROJECT MANAGEMENT
UNIVERSITY OF NAIROBI
2012
BACHELOR OF ARTS - SOCIOLOGY AND POLITICAL SCIENCE
CATHOLIC UNIVERSITY OF EASTERN AFRICA
2007
Skills
- SOFT SKILLS AND COMPETENCIES
- Excellent Customer service skills
- Ability to prioritize and manage the daily work effectively
- Ability to read, analyze, and interpret program reports and technical procedures
- Problem solving and leadership skills
- Managing budget timelines
- Demonstrated ability to work effectively with culturally diverse populations
- Effective interpersonal and communication skills to navigate tough situations
- Translation and interpretation skills - Swahili language
- Data analysis and management skills
- Program Coordination and Management Experience
- Strong proficiency with word processing software (MS Word), spreadsheet software (MS Excel), and presentation graphics software (MS PowerPoint) Proficient in SharePoint
- Skilled in monitoring compliance and Quality Control
- Knowledge in Business Analysis and Development (Agile and Waterfall Methodologies)
- Possess strong organization skills
- Ability to travel internationally
Languages
Swahili
Native or Bilingual
Timeline
STAY AT HOME MOM
10.2019 - Current
HUMAN SERVICES CASE MANAGER
HUMAN SERVICE WAKE COUNTY
06.2019 - 09.2019
CASE MANAGER
US COMMITTEE FOR REFUGEES & IMMIGRANTS
11.2015 - 05.2019
ACCOUNTABILITY & QUALITY ASSURANCE OFFICER
LUTHERAN WORLD FEDERATION, KENYA
06.2012 - 09.2014
SENIOR FIELD PROGRAM COORDINATOR
WORLD VISION INTERNATIONAL, KENYA
09.2011 - 05.2012
DISASTER RISK REDUCTION PROJECT OFFICER
WORLD VISION INTERNATIONAL, KENYA
01.2010 - 08.2011
CAPACITY BUILDING PROJECT OFFICER
WORLD VISION INTERNATIONAL
10.2008 - 12.2009
GRADUATE INTERN
WORLD VISION INTERNATIONAL
10.2007 - 09.2008
NCFAST HUMAN SERVICES CASE MANAGER TRAINING - undefined
WAKE TECH COMMUNITY COLLEGE
MASTER OF BUSINESS ADMINISTRATION - JACK WELCH
MANAGEMENT INSITUTE
BUSINESS REQUIREMENTS AND ANALYSIS CERTIFICATE |ALLIANCE STAR TRAINING - undefined
INSITUTE
GRANT WRITING CERTIFICATE - undefined
WAKE TECH COMMUNITY COLLEGE
MASTER OF ARTS - PROJECT MANAGEMENT
UNIVERSITY OF NAIROBI
BACHELOR OF ARTS - SOCIOLOGY AND POLITICAL SCIENCE
CATHOLIC UNIVERSITY OF EASTERN AFRICA
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