Summary
Overview
Work History
Education
Skills
Timeline
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Annette Mitchell

MARION JUNCTION,AL

Summary

Dynamic leader with a proven track record at Dollar General, enhancing store operations and sales through strategic inventory control and innovative promotional strategies. Skilled in retail sales and customer service management, I excel in team training and development, boosting productivity by fostering a collaborative environment. My approach combines effective problem-solving with strong communication, driving significant improvements in customer satisfaction and operational efficiency. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

18
18
years of professional experience

Work History

Lead Sales Key Holder

Dollar General
11.2023 - 01.2024
  • Streamlined store operations by effectively managing merchandise inventory and optimizing floor layouts.
  • Acted as the primary point of contact for store management during times of absence, taking responsibility for all aspects of location operations.
  • Boosted team morale and productivity by providing ongoing coaching, feedback, and recognition of achievements.
  • Improved overall efficiency in store operations by identifying areas for improvement and implementing necessary changes.
  • Promoted a positive work environment with clear communication, teamwork, and professional development opportunities for staff members.
  • Handled escalated customer issues professionally, resolving problems quickly while maintaining high levels of customer satisfaction.
  • Facilitated successful promotional events by coordinating logistics, marketing efforts, and staff participation to maximize results.
  • Effectively delegated tasks amongst employees, ensuring a balanced workload and maximizing productivity.
  • Implemented creative visual merchandising displays that attracted customers'' attention and promoted sales growth.
  • Ensured compliance with company policies and procedures by consistently monitoring performance standards and addressing any discrepancies promptly.
  • Managed daily cash handling procedures accurately while maintaining strict adherence to loss prevention guidelines.
  • Increased sales revenue by implementing strategic selling techniques and fostering strong customer relationships.
  • Enhanced customer satisfaction through exceptional service, product knowledge, and personalized attention.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.

Business Owner

Broke Girls Attic
10.2016 - 08.2017
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Trained and motivated employees to perform daily business functions.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
  • Cultivated strong online presence, managing social media platforms to engage with customers and build community.
  • Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
  • Developed strategic business plan, guiding company towards sustainable growth and profitability.
  • Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
  • Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
  • Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Business Owner

Residential and Commercial Cleaning
05.2009 - 01.2016
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.

Lunch Lady

Meadowview Christian School
08.2005 - 05.2009
  • Monitored cafeteria safety protocols such as allergen awareness signage and emergency response procedures for choking incidents.
  • Assisted in menu planning to accommodate students with dietary restrictions and allergies.
  • Maintained a clean and sanitary kitchen environment for safe food preparation.
  • Implemented efficient food prep methods, reducing wait times during the lunch rush.
  • Coordinated special events catering, providing excellent service for various school functions throughout the year.
  • Continually updated knowledge of relevant health codes and regulations, maintaining strict compliance at all times.
  • Enhanced student satisfaction with diverse, well-balanced menu options.
  • Ensured timely delivery of meals by coordinating effectively with transportation services for off-site locations.
  • Streamlined lunch service by efficiently organizing serving stations.
  • Fostered a welcoming atmosphere by engaging with students in a friendly manner during meal service.
  • Provided friendly, attentive service to ensure a positive dining experience for all students.
  • Conducted regular equipment maintenance checks to ensure optimal performance and prevent breakdowns during peak hours.
  • Improved meal quality by preparing fresh, nutritious lunches daily.
  • Responded quickly to any customer concerns or complaints, ensuring prompt resolution and continued satisfaction.
  • Managed food ordering and inventory control to minimize costs without sacrificing quality.
  • Supervised and trained junior staff members on proper food handling techniques and safety procedures.
  • Reduced food waste through careful portion control and inventory management.
  • Cleaned and sanitized surfaces, tools and equipment.
  • Followed all proper handling procedures for prepared foods, ingredients and leftovers.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Restocked condiments, beverages and utensils per expected use levels.
  • Prepared ingredients and recipe components ahead of time.
  • Served food according to temperature, safety and presentation guidelines.
  • Tracked meal purchases and accepted payments at cash register.
  • Provided exemplary service to students, staff, and visitors.
  • Received and stored incoming supplies according to procedures.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Assisted with bussing tables and cleaning up spills.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Arranged tables and chairs for special occasions and events.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Provided attentive service and proactively assessed guest needs.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Assisted wait staff with timely food delivery and guest requests.
  • Established rapport with customers by providing friendly and attentive service.
  • Monitored dining room inventory and replenished as necessary.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Processed payments for orders and provided customers with change.
  • Engaged in suggestive selling and other sales techniques.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Offered product samples, answered questions and helped customers find items.

Education

GED -

George Corley Wallace State Community College
Selma, AL

Skills

Store operations

Retail Sales

Sales Presentations

Inventory Control

Social Media Marketing

Pricing

Influencing skills

Product Management

Loss Prevention

Promotional strategies

Customer Service

Workplace Safety

Cash Handling

Customer Service Management

Training and mentoring

Staff Training and Development

Cash Handling Accuracy

Task Delegation

Scheduling Coordination

Safety enforcement

Inventory Monitoring

Employee Scheduling

Team training and development

Alarm systems

Daily Reporting

Sales proficiency

Product ordering

Loss prevention strategies

Promotional Campaigns

Personnel Scheduling

Product Demonstrations

Bank Deposits

Teamwork and Collaboration

Friendly and Helpful

Problem-Solving

Honest and Dependable

Time Management

Reliable and Responsible

Attention to Detail

Customer Assistance

Strong Communication and Interpersonal Skills

Problem-solving abilities

Multitasking

Multitasking Abilities

Adaptable and Flexible

Reliability

Excellent Communication

Team Cooperation

Organizational Skills

Team Collaboration

Team Leadership

Creative Thinking

Active Listening

Timeline

Lead Sales Key Holder

Dollar General
11.2023 - 01.2024

Business Owner

Broke Girls Attic
10.2016 - 08.2017

Business Owner

Residential and Commercial Cleaning
05.2009 - 01.2016

Lunch Lady

Meadowview Christian School
08.2005 - 05.2009

GED -

George Corley Wallace State Community College

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Annette Mitchell