Annette M. Moss
Austin,USA
Summary
Transportation Assistant with over 15 years of proven experience in customer service, record keeping, human resources, and personnel management. Strong command of management services and functions to include account management, training, and transportation support. Supervised the daily administrative operations, overseeing the personnel management, administration and correspondence, employee records management, while possessing a comprehensive background in Human Resource and Management.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Bus Driver
Keolis Transportation
Austin, TX
12.2023 - Current
- Dropping off and picking up passengers at designated bus stops along routes
- Conducting pre-and post-trip inspections to ensure proper operating condition of vehicle and on-board equipment
- Ensure safe and clean vehicle conditions at the start and end of each shift
- Communicating effectively with dispatch or central office via two-way radio
- Providing excellent customer service including assistance in boarding and deboarding, supplying information, and responding appropriately in the event of emergency
- Employing all techniques of defensive driving to minimize risk
- Maintaining a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees
- Reporting any accidents or violations observed while driving to supervisors or police departments
- Following municipal, state, and federal traffic laws and regulations including speed limits, pedestrian right of way, and parking regulations
Payroll Supervisor / Account Payable Specialist
MV Transportation
Austin, TX
09.2023 - 12.2023
- Enter all payroll information daily in appropriate software, making notes of potential pay discrepancies and ensuring accuracy of employee time data
- Maintain an accurate payroll template to ensure all hours are paid and accounted for
- Distribute paychecks on a bi-weekly basis
- Prepare daily and weekly reports for the Operations Manager and General Manager comparing revenue hours and payroll hours to county specified hours
- The address of employees concerns regarding hours worked, pay rates, taxes, garnishments, and paycheck discrepancies
- Ensure accuracy of payroll accounting in general ledger and monthly financial statements
- Update and maintain payroll related employee file information
- Accurately and efficiently process wage and salary increases
- Provide timely updates to employees through memoranda and other means
- Other duties as assigned
- Match vendor invoices to payment journal
- Identify and resolve any discrepancies between the documents prior to payment
- Perform research on past due invoices and respond to vendor inquiries
- Correspond with internal and external users on accounts payable related issues
Service Writer
MV Transportation
Austin, TX
08.2022 - 10.2022
- Developing strong customer relationships through the successful management of products and service delivery
- Maintaining computerized customer profile information
- Monitoring customer records to check for regular scheduled service and future remedial work and calling the customer to arrange appointments
- Conveying all necessary information regarding costs, parts, work, and Technicians to the customers and management
- Meeting with customers to discuss their requirements and relay those requirements to the Service Technicians
- Contacting customers in the case of additional work to relay the details and extra costs
- Entering the details of repair jobs on the company's network and preparing repair instructions and lists of needed replacement parts to the Service Technicians
- Releasing repaired equipment to the customers and explaining the work done and costs accrued to the customers to ensure their satisfaction and repeat business
Transportation Assistant (Passenger/Office Automation)
04.2019 - 08.2019
- Coordinate with the Military Traffic Management Command (MTMC) for group moves involving twenty-one or more people
- Plan itineraries and/or routing by appropriate economical and advantageous routes and modes consistent with requirements and needs of the traveler
- Provide technical assistance and/or advice on traffic management for procuring the most economical and/or efficient utilization of passenger travel service and ground
- Interview, counsel, and/or provide technical assistance to travelers, administrative officials, and others on travel matters and related regulations and procedures
- Conduct entitlement briefings for permanent party personnel and enlisted/officer student classes
- Resolve itinerary problems that may arise when requested flights are not available and/or work with the travel agency to obtain suitable alternatives
Bus Driver
Killeen Independent School District
11.2013 - 04.2019
- Perform route functions necessary to transport students and other authorized personnel safely
- Inspect the bus for mechanical and safety defects
- Maintain a safe bus
- Competent in operating a two-way radio and communicating with transportation/operations staff
- Collecting students from pickup points and transporting them to and from school
- Transporting students and faculty to activities during school hours
- Informing school authorities of any traffic hazards and other issues delaying arrival or departure times
- Checking buses have enough fuel for journeys
- Inspecting buses to ensure that the components are in good working condition and reporting potential problems to the supervisor
- Keeping the bus neat and tidy
- Monitoring student behavior and reporting any problems to school authorities
Movement Supervisor
United States Army
07.2000 - 05.2013
- Prepare manifests showing numbers of passengers and baggage
- Track and delivery progress of shipments
- Determine method of shipment and prepare bills of lading and invoices
- Keep accounting records of all goods shipped, received, and stored
Dispatcher
United States Army
07.2000 - 05.2013
- Enforce safety rules and regulations
- Plan work assignments and equipment allocations to meet transportation, operation, and production goals
- Review orders, production schedules, blueprints, shipping and receiving notices to determine work sequences
- Recommend and implement measures to improve worker motivation, equipment performance, work methods and customer services
- Maintain and verify records of time, materials, expenditures, and crew activities
Operations Supervisor
United States Army
07.2000 - 05.2013
- Responsible for the readiness, training, safety, health, welfare, and discipline of soldiers
- Accountable for the maintenance and operational readiness of combat equipment
- Collect delivery instructions from appropriate sources to verify instructions and routes
- Maintain logs of working hours of vehicle service or repair status regarding applicable state and federal regulations
- Secure cargo for transport
Battalion Mail Room NCOIC
United States Army
07.2000 - 05.2013
- Bundle, label, and route sorted mail to designated areas
- Serve the public at counters or windows
- Trained new employees
- Distribute incoming mail in the correct boxes
- Open & label mail containers
Heavy Wheel Vehicle Operator
United States Army
05.2006 - 05.2007
- Check vehicles to ensure that mechanical, safety and emergency equipment is in good working order
- Maneuver trucks to load and unload
- Collect delivery instructions from appropriate sources, verifying instructions and routes
- Maintain logs of vehicle service & repair status
- Secure cargo for transport
Education
BBA - Business Administration And Management
Texas A&M Central Texas
Killeen, TX05-2018
Course of Study - Business Administration
Saint Leo University
Fort Eustis, VA01.2009
Associate Degree - General Studies
Central Texas College
Killeen, TX01.2008
Skills
- Accounting software
- Data Entry Terminal
- Microsoft systems
Certification
- Commercial Driver’s License with Passenger and Students Endorsement, 07/01/23
- CPR certified, 05/01/18
Training
- Combat Life Saver, Ft. Hood, TX, 2012
- Master Driver Course, Ft. Hood, TX, 2011
- Advance Leaders Course, Ft. Lee, VA, 2010
- Warrior Leader Course, Ft. Knox, KY, 2006
- The Army Institute for Professional Development, Ft. Eustis, VA, 2002, 2001
- Basic Combat Training, FT. Jackson, SC, 2000
Timeline
Bus Driver
Keolis Transportation
12.2023 - Current
Payroll Supervisor / Account Payable Specialist
MV Transportation
09.2023 - 12.2023
Service Writer
MV Transportation
08.2022 - 10.2022
Transportation Assistant (Passenger/Office Automation)
04.2019 - 08.2019
Bus Driver
Killeen Independent School District
11.2013 - 04.2019
Heavy Wheel Vehicle Operator
United States Army
05.2006 - 05.2007
Movement Supervisor
United States Army
07.2000 - 05.2013
Dispatcher
United States Army
07.2000 - 05.2013
Operations Supervisor
United States Army
07.2000 - 05.2013
Battalion Mail Room NCOIC
United States Army
07.2000 - 05.2013
Course of Study - Business Administration
Saint Leo University
Associate Degree - General Studies
Central Texas College
BBA - Business Administration And Management
Texas A&M Central Texas