Annette Molinar

I ran two different registers by doing this when necessary, enhancing the employees/customers experience. One for the Mid-Day shift and the second for the P.M. shift. Customer service is the main job, helping to determine their needs to ensure that the customer is taken care of. The cashier also runs ending reports of the registers and files out all necessary documents required to send off to financial departments. Cashier is also in charge of two safes and money drops from security. To ensure the correct amount has arrived. Along with this role the cashier also helps with replenishment.

• Processed refunds and exchanges in accordance with company policy.
• Worked with floor team and managers to meet wide range of customer needs.
• Set up new sales displays each week with fresh merchandise.
• decorated for each season for satisfying work environment.

• Verified customer identity and reviewed documentation for accuracy.
• Promoted financial products by maintaining excellent service offering knowledge.
• Cross-sold bank products and services to meet customer needs and provide options.
• Processed deposits, withdrawals and ACH transfers accurately.
• Collected customer information and completed new account forms.
• Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
• Processes money orders, money grams, southwest credit union.
• Opening and closing of bank, ensuring that leaving process is correct and setting of alarm is activated.
• Provided ongoing mentorship to junior bankers, building their skills in sales techniques and customer relations.

• Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
• Contributed to positive work environment, fostering teamwork among colleagues to enhance productivity levels.
• Followed up with customers to gather feedback and provide additional assistance.
• Worked closely with management to strategize sales techniques to increase branch production and customer service.
• Networked to increase client base and encourage existing clients to expand financial portfolios.
• Improved customer satisfaction by providing personalized banking solutions and exceptional service.
• Balanced cash drawers and vault accounts on daily basis
• Greeted customers and delivered information about new account processes.
• Assisted in development of marketing strategies to increase awareness of bank products and services within local community.
• Utilized customer relationship management software to provide accurate and complete customer service.
• Provided ongoing mentorship to junior bankers, building their skills in sales techniques and customer relations.
• Enhanced client retention with proactive follow-ups and timely resolution of account issues.
• Interviewed customers to obtain information needed for opening new accounts.
• Presented new and additional products and services to existing customers.
• Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
• Responded to customer inquiries regarding new accounts and account services.
• Managed complex credit applications; negotiated terms and conditions which resulted in increased loan approvals for qualified borrowers.
• Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
• Boosted sales of bank products through effective cross-selling and up-selling techniques.
• Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
• Activated new accounts and issued customer identification numbers.
• Tracked and processed customer account requests and applications.
• Opening and closing of bank, ensuring accurate process for leaving is correct and setting alarm is set before departure.
• Processed money orders, money grams, southwestern credit union.

• Engaged in friendly conversation with customer to better uncover individual needs.
• Promoted store's custom design services, resulting in increased orders for bespoke jewelry pieces.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Coordinated special events such as sale promotions in-store, attracting new clientele and increasing foot traffic within establishment.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Skilled at working independently and collaboratively in team environment.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Delivered services to customer locations within specific timeframes.
• Gained extensive knowledge in data entry, analysis and reporting.
• Managed time efficiently in order to complete all tasks within deadlines.
• Handled payments and processed credit card transactions.
• Expedited check-in procedures by confirming appointments, verifying client information, and updating records as necessary.
• Resolved client issues professionally, fostering trust in salon's commitment to customer satisfaction.
• Assisted stylists with preparing clients for services, enhancing overall efficiency during peak hours.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept calendar with scheduled appointments and scheduled ma for appropriate treatments and time slots
• Organized, maintained and updated information in computer databases.
• Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
• Maximized stylist productivity by coordinating schedules, managing appointment cancellations, and ensuring optimal utilization of resources.
• Used POS system to enter orders, process payments and issue receipts.
• Handled cash with high accuracy and took care to check bills for fraud.
• Set up new sales displays each week with fresh merchandise.
• Ordered and kept inventory of chemical products

• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Created user-friendly guides to help customers better understand complex product features or billing statements.
• Utilized CRM software to track customer interactions, ensuring consistent follow-up and issue resolution.
• Trained new personnel regarding company operations, policies and services.
• Ensured 18 registers where ready for pick-up at opening and closing. Balanced safe and filed proper paperwork for all cash deposits.