Annette Morales
Alvin,TX
Summary
Effective in Shipping/ Receiving Customer Service Extensive Multitasking Proven Ability to Exceed Goals Knowledgeable in Data Entry. Maintains Effective Client Relationships to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Inside Sales Representative
Kerger Marine Electric
03.2023 - 05.2024
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Managed friendly and professional customer interactions.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Receptionist
RiceTec.
10.2022 - 01.2023
- Answering multi-Line Phone System (Route incoming calls, pick up quickly and take detailed messages)
- Greeting visitors upon entry
- Notify company personnel of visitor arrival
- Keep front Reception area organized and clean
- Handed out employee badges
- Order meals / set-up for departments requesting food
- Support Event Planning for Employees
- Keep both supply rooms stocked
- Maintain new requests on Share Point (Business Card, Name Plates, Food & Supplies orders and yearly Calendars)
- Follow up with all customer service concerns
- Back up for Shipping and Receiving (Schedule Pick ups for UPS/FedEx and notify co-workers of incoming shipments)
Receptionist
Koza’s Inc.
02.2022 - 09.2022
- Answering all incoming calls and directing them to the correct person
- Assist customer when calling regarding orders
- Notify company personnel of visitor arrival
- Supports continuity amount work teams by documenting and communicating actions by email, in person, or by utilizing message forms
- Log items delivered by customer for sales department
Shipping/Receiving Clerk & Customer Service
Texas Honing Inc.
09.2013 - 03.2020
- Safety program 6S method for company
- Delivery tickets
- Enter ship date on orders that have been picked up
- Works with prominent customer on daily bases
- Work through and solve problems that arise within department and customers
- Assist inside sales with customers when needed
- Company Invoicing/ status check for customers
- Daily production meetings and communicating notes to upper management
- Answering calls at a high volume in department and for switchboard when needed
- Certificate of Compliance if requested by customers
Administrative Assistant
Standard Machine Works (Acquired by Texas Honing Inc.)
05.2006 - 09.2013
- Maintain electronic and hard copy filing system as required
- Enter data supplied to me for sales order and PO’s
- Meeting notifications for employees and scheduling appointments for Director
- Maintain office supply inventory
- Open, sort and distribute incoming correspondence
- Prepare and modify documents including memos, emails
- Collect on past due accounts as well as maintain all credit invoices for SMW/CNC
- Provide general administrative and clerical support
- Enter jobs to be processed for customers and make labels for each
- Look over and approve clock in/out times for employees
- Check all job cards and close out for filing
- Submit all documents required by Baker Hughes P2P program as well as check statuses
- Scheduling customer pick ups
- Generate and distribute all invoices daily computer Skills
- Microsoft Office (Word, Excel,) Job Costing, Account mate, Oracle, Sox Auditing, Switchboard
Education
High School Diploma -
Alvin High School
Alvin, TxSkills
- Customer Service
- Exceptional customer service
- Cheerful and energetic
- Customer Relationship Management
- Organized and Efficient
- Driven
- Data Entry
- Fluent in Spanish
Timeline
Inside Sales Representative
Kerger Marine Electric
03.2023 - 05.2024
Receptionist
RiceTec.
10.2022 - 01.2023
Receptionist
Koza’s Inc.
02.2022 - 09.2022
Shipping/Receiving Clerk & Customer Service
Texas Honing Inc.
09.2013 - 03.2020
Administrative Assistant
Standard Machine Works (Acquired by Texas Honing Inc.)
05.2006 - 09.2013
High School Diploma -
Alvin High School