Annette Morales
Miami,FL
Summary
Dynamic High School Counselor with Miami-Dade County Public Schools, skilled in academic advising and crisis intervention. Successfully developed individualized education plans, empowering at-risk students to achieve their goals. Adept at fostering parent-teacher collaboration and providing mental health awareness, ensuring a supportive environment for student success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
High School Counselor
Miami-dade County Public Schools
12.2019 - Current
- Built schedules around students' strengths and long-term goals, customizing different approaches for college preparatory and technical school pathways.
- Supported students through challenging developmental milestones and crisis situations and coordinated outside service referrals for those needing extra assistance.
- Coordinated record transfers between school and outside organizations such as colleges and trade schools.
- Helped students complete admissions applications and pursue scholarships to fund education at state, private and vocational schools.
- Guided students through evaluating career interests and potential schools.
- Delivered high-quality services to students needing academic and emotional support.
- Personalized career advice to incorporate student grades, goals, and skill level.
- Offered extra assistance to students of impoverished backgrounds by providing clothes for job interviews and support for basic needs.
- Maintained positive relationships and open communication with parents about application paperwork, testing requirements and upcoming deadlines.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Provided resources to support students in achieving career goals.
- Advocated for students to access available resources.
- Collaborated with parents and teachers to help students reach potential.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Developed and implemented student guidance plans to foster academic success.
- Helped students develop organizational, time management and study skills.
- Used standardized assessments to evaluate abilities, interests and characteristics of different students.
- Empowered students through counseling and skill-building exercises.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Analyzed student academic records to assess educational and career goals.
Trust Counselor
Miami-dade County Public Schools
12.2019 - 02.2020
- Used cognitive behavior therapy to assist students in recognizing and redirecting poor habits.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Developed individualized counseling plans for students to incorporate short-term and long-term goals.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Adapted counseling techniques to best suit individual needs of each student.
- Determined students' risk of self-harm or other dangerous behaviors.
- Assisted students in exploring feelings and understanding behaviors.
- Developed treatment plans to help students build self-confidence and resilience.
- Collaborated with other professionals to coordinate comprehensive care for students.
- Displayed sensitivity to cultural and linguistic needs of students and families served.
- Provided education on mental health topics and resources to students.
- Listened to students' concerns and provided encouragement and support.
- Designed safe and supportive environment for students to discuss issues.
Mental Health Counseling Intern
Psychology & Beyond
05.2018 - 12.2019
- Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Stayed current on mental health research to follow new developments and research in mental health field.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Encouraged patients to discuss experiences in group and individual settings.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Observed and monitored client behavior and responses to treatment.
Patient Access Representative
University of Miami Health System
01.2014 - 05.2018
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Delivered support to medical staff in completion of patient paperwork.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Facilitated communication between patients and various departments and staff.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Resolved customer complaints using established follow-up procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Responded to inquiries by directing calls to appropriate personnel.
- Trained new staff on filing, phone etiquette and other office duties.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Engaged with patients to provide critical information.
- Answered incoming calls, scheduled appointments and filed medical records.
After-School Care Worker
Miami-dade County Public Schools
06.2011 - 05.2013
- Introduced children to educational games and activities to boost learning.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Provided emotional support and guidance to children during difficult times.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Utilized positive reinforcement techniques to encourage good behavior.
- Encouraged children to develop healthy social and emotional skills.
- Worked with children to develop good cognitive, physical and language skills.
- Encouraged children's emotional and social development.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Read stories, sang songs and facilitated creative play.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Provided support and guidance to children in conflict resolution.
- Monitored children's activities to verify safety and wellbeing.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Responded to inquiries from parents and guardians.
Education
Specialist - Educational Leadership And Management
University of Florida
Gainesville, FL08-2026
Master of Science - Clinical Mental Health Counseling
Keiser University
Fort Lauderdale, FL04-2019
Bachelor of Arts - Psychology
Florida International University
Miami, FL08-2014
High School Diploma -
Immaculata La Salle High School
Miami, FL05-2010
Skills
- Academic advising
- College planning
- Parent-teacher collaboration
- At risk student support
- Social-emotional learning
- Special education support
- Crisis intervention
- Group counseling
- Parent communication
- Individualized education plans
- Student advocacy
- Mental health awareness
- Career guidance
- Student testing
- Individual student counseling
- Stress management techniques
- Behavioral assessment
- Individual counseling
- Skilled in intake interviewing
- Learning disability awareness
- Expertise in crisis intervention techniques
- Mental health evaluations
- Client goal planning
- Clinical interventions
- Suicide risk assessments
- Cultural sensitivity
- Individual and group therapy
- Risk assessments
- Recordkeeping
- Team building
- Career development
- Training and mentoring
- Diversity and inclusion
- Employee support
- Talent acquisition
- Microsoft office and docusign
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
High School Counselor
Miami-dade County Public Schools
12.2019 - Current
Trust Counselor
Miami-dade County Public Schools
12.2019 - 02.2020
Mental Health Counseling Intern
Psychology & Beyond
05.2018 - 12.2019
Patient Access Representative
University of Miami Health System
01.2014 - 05.2018
After-School Care Worker
Miami-dade County Public Schools
06.2011 - 05.2013
Specialist - Educational Leadership And Management
University of Florida
Master of Science - Clinical Mental Health Counseling
Keiser University
Bachelor of Arts - Psychology
Florida International University
High School Diploma -
Immaculata La Salle High School
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