Annette Northrup
Hamilton ,IN
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Home Depot
07.2018 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries or concerns.
- Managed and evaluated staff to help improve skills, to improve customer experience.
- Teach and train associates, skills practice for desired Service Install, and Selling Behaviors.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques to positively impact sales metric goals.
- Analyzed customer feedback and implemented strategies to improve customer experience. Call customers to learn how I can improve their experience.
- Help recruit top talent to grow their career with Home Depot.
- Trained and guided team members to maintain high productivity and performance goals.
- Recognized / Celebrated Department Supervisors and associates for going above and beyond in Customer Service / Sales Goals and Department Standards.
- Created Sales / Service Cart to catch attention of customers to drive our installs. It has helped increase our Lead metrics over last year.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness to help them grow in their role. I always make sure I follow back up with associates that need improvement to see how they’re doing, and or congratulate them in their improvement. This goes a long way showing I care about their success. If they are still struggling, then find out why and how I can help.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Department Supervisor
Home Depot #2024
Auburn , IN
09.2002 - 07.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Skills
- Time Management
- Materials Planning and Logistics
- Leadership
- Policy Development and Enforcement
- Business Leadership
- Customer Relations
- Goals and Performance
- Hiring and Training
- Kronos Timekeeping
- Store Opening and Closing
- Incident Reports
- Answering Customer Questions
- Inventory Tracking and Management
- Manage Operations
- POS Systems Operations
- Sales Growth
- Effective Selling Techniques
- Process Improvement
- Payroll Administration and Timekeeping
- Cost Control
- Verbal and Written Communication
- Consultative Sales
- Coaching and Mentoring
- Issue Resolutions
Timeline
Assistant Store Manager
Home Depot
07.2018 - Current
Department Supervisor
Home Depot #2024
09.2002 - 07.2018