Annette Norwood
Summary
Dynamic administrative professional with a proven track record at 6toStart, excelling in customer service and office administration. Recognized for enhancing operational efficiency and fostering strong client relations. Skilled in payroll management and critical thinking. Experienced with dental billing processes and ensuring accurate claim submissions. Utilizes skills in patient account management and compliance with healthcare regulations to facilitate smooth payment processes. Track record of effective claim resolution and communication with patients.
Overview
30
30
years of professional experience
Work History
Administrative Assistant
6toStart
01.2020 - Current
- Managed correspondence and communications, facilitating timely responses to client inquiries.
- Assisted in project management by tracking deadlines and deliverables for team initiatives.
- Supported financial operations by processing invoices and maintaining budget tracking spreadsheets.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Regional Manager
Alfa Management
03.2023 - 01.2024
- Mentored and trained management staff, fostering a culture of continuous improvement and high performance.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Assisted with recruiting, interviewing, hiring and onboarding employees with a one month follow up interview to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Regional Manager
LiveHealthy Dental
02.2020 - 10.2022
- Led cross-functional teams to streamline operations and improve customer service delivery across multiple locations.
- Oversaw budget management, ensuring adherence to financial targets while optimizing operational costs.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Practice Manager
Pacific Dental Services
11.2018 - 02.2020
- Directed daily operations to enhance patient satisfaction and streamline workflow efficiency.
- Collaborated with healthcare providers to optimize patient care strategies and service delivery protocols.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Trained and mentored administrative team, fostering professional development and operational consistency.
- Analyzed practice performance metrics, identifying areas for process improvement and cost reduction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Practice Manager
Heartland Dental Care
01.2013 - 10.2018
- Addressed and remedied all patient or team member issues.
- Coordinated with dentists to optimize appointment schedules and maximize daily patient flow.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Improved operational workflows, which allowed for increase in number of daily patient appointments.
- Facilitated community outreach programs to promote health awareness and preventive care strategies.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
- Conducted regular staff training sessions to ensure high levels of patient service and care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Education
No Degree - Administrative Assistant
Muskegon Business College
Muskegon, MINo Degree - Elementary Education
Muskegon Community College
Muskegon, MiHigh School Diploma -
Muskegon High School
Muskegon, MI05-1987
Skills
- Customer service
- Administrative support
- Office administration
- Customer and client relations
- Critical thinking
- Payroll and budgeting
- Business administration
- Confidential document control
- Records administration
- Client relations
- Relationship building
- Filing and data archiving
- Deadline oriented
Timeline
Regional Manager
Alfa Management
03.2023 - 01.2024
Regional Manager
LiveHealthy Dental
02.2020 - 10.2022
Administrative Assistant
6toStart
01.2020 - Current
Practice Manager
Pacific Dental Services
11.2018 - 02.2020
Practice Manager
Heartland Dental Care
01.2013 - 10.2018
No Degree - Administrative Assistant
Muskegon Business College
No Degree - Elementary Education
Muskegon Community College
High School Diploma -
Muskegon High School