Desired Job Title
Assistant ManagerAssistant ManagerAssistant ManagerCaregiverProgram coordinator/CSRWork Type
Full TimeLocation Preference
On-SiteHybridLocation: Pittsburgh, PA, USPittsburgh, PA
Open to relocation: Yes
Open To Work
Annette Ogbeha
Pittsburgh,PA
Work Preference
Overview
22
22
years of professional experience
Work History
Assistant Manager
Coen Store #1236
10.2023 - 03.2026
- Overseeing inventory, cash handling, and financial performance at the store level
- Leading, coaching, and developing team members to achieve goals
- Delivering excellent guest experiences and resolving concerns quickly
- Ensuring compliance with safety, service, and operational standards
- Supporting hiring, training, and scheduling of team members
- Acting as a role model of Coen's Seven Core Principles
Assistant Manager
Speedway
09.2022 - 09.2023
- Oversee and provide customer service leadership, training, and alongside the Store Leader, for all store employees.
- Demonstrated strength maintaining high retention by focusing on identifying qualified applicants, developing leaders, empowering employees, and encouraging employee productivity.
- Ability to assist in implementing all merchandising and marketing programs.
- Competency in cash handling, fuel transactions, and promoting our loyalty program.
- Demonstrated ability to maintain a clean, safe environment by complying with all health and sanitation procedures to ensure the store is presentable and that all products are in-stock.
- Excellent oral and written communication and intrapersonal skills.
- Proficient computer knowledge (Microsoft products preferred Word, Excel).
- A High School diploma or GED is preferred, but not required for candidates that have at least one year of Retail Management experience.
- A valid Driver's License from the state of residence while maintaining automobile liability insurance during the course of employment.
- The ability to multi-task, perform repeated bending, standing, and reaching and occasionally lifting up to 50 pounds.
Assistant Manager
Dollar General
10.2021 - 09.2022
- Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer's purchase.
- Open and close the store a minimum of two days per week.
- Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
- Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
- Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
- Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction.
- Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
- Assist with management of the store in the Store Manager's absence.
Caregiver
Private care for Rachel Batie
02.2015 - 11.2020
- Schedule doctor appointments
- Make sure transportation is scheduled to ensure pick up for her medical appointments.
- Administer medication
- Personal care
- Physical therapy in home appointments
- Assisted with mobility
- Wound care
- Light housework including cooking
- Keep up with benefits verification
Program coordinator/CSR
Organization PA Health and Wellness
11.2017 - 07.2018
- Assist in activities related to the medical and psychosocial aspects of utilization and coordinated care.
- Initiate authorization requests for output or input services in keeping with the prior authorization list.
- Research claims inquiry specific to the department and responsibility.
- Perform tasks necessary to promote member compliance such as verifying appointments, obtaining lab results.
- Assess and monitor inpatient census.
- Screen for eligibility and benefits.
- Identify members without a PCP and refer to Member Services.
- Screen members by priority for case management (CM) assessment.
- Perform transition of care duties to include but not limited to, contact the member's attending physician, member or medical power of attorney, other medical providers (home health agencies, equipment vendors) for information pertaining to special needs.
- Coordinate services with community-based organizations.
- Attend marketing and outreach meetings as directed to represent the plan.
- Produces and mails routine CM letters and program educational material.
Business Development Representative
Monroeville Business Development Center
Monroeville, PA
07.2012 - 06.2015
- Handled an average of 60+ calls in a high-volume call Center environment.
- Scheduled service appointments on a per call basis.
- Met daily call metrics in terms of calls per hour, handle time and aux time.
- Completed daily data entry of new customer profiles into proprietary databases.
- Ensured that the clientele was keeping up regular maintenance on their new and used vehicles.
- Monroeville, PA
Executive Assistant / Sales Manager
Rent A Center
06.2004 - 02.2011
- Assists with managing daily operations of furniture rental and sales stores.
- Plans and prepares work schedules, assigns employees to specific duties.
- Prepares or directs workers preparing merchandise displays and advertising copy.
- General sales, reconcile and end of the day transaction.
- Manage store and staff as needed.
- Orders merchandise or prepares requisitions to replenish merchandise on hand.
- Ensures employees compliance with established security, sales, and record keeping procedures and practices.
- Cross training new and transferred employees.
Timeline
Assistant Manager
Coen Store #1236
10.2023 - 03.2026
Assistant Manager
Speedway
09.2022 - 09.2023
Assistant Manager
Dollar General
10.2021 - 09.2022
Program coordinator/CSR
Organization PA Health and Wellness
11.2017 - 07.2018
Caregiver
Private care for Rachel Batie
02.2015 - 11.2020
Business Development Representative
Monroeville Business Development Center
07.2012 - 06.2015
Executive Assistant / Sales Manager
Rent A Center
06.2004 - 02.2011