Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic
Annette Ortiz

Annette Ortiz

Hephzibah,GA

Overview

23
23
years of professional experience
1
1
Certification

Work History

Room Attendant/ Housekeeping

Marriott HOTEL Convention Center
04.2023
  • Cleaning 10 to 15 rooms a day, stripping room bedding, removing all trash, changing all bed linens, cleaning bathrooms and organizing them back to inspection perspective, cleaning windows, daily mopping, dusty, vacuuming, organizing the livingroom area, cleaning then kitchen area very thoroughly, and bringing the entire rooms back up for inspection.

Guest Room Attendant

IHG HOTELS Candlewood Suites
08.2022 - 12.2023
  • Sorting out supplies for daily shift, dusting, sweeping, mopping, and sanitizing 15 to 20 guest rooms daily, changing bed linens, and making beds, clean guest bathrooms daily and replacing all toiletries, removing trash from guests rooms and organizing and replacing refreshments.

Cook/Cashier/Server

H&B Food Service
04.2017 - 08.2022
  • Leadership in serving military soldiers, checking them in daily, with head counting, on government documents, serving, cleaning, preparation of food service, but most of all customer service first.

Gracewood Hospital State Facility Officer (Corporal)

Management Policy
05.2015 - 12.2016
  • Customer service to external and internal State committed customers by providing helpful, courteous, accessible, responsive, and knowledgeable service
  • Adheres to HIPAA Regulations, Adheres to Incident, Answers alarms and investigates disturbances, Escorts or drives motor vehicle to transport individuals to be process in, inspects assigned area for fire or environmental hazards, Monitors and authorizes entrance and departure of employees, Patrol premises and detect signs of intrusions, Writes reports of daily activities and irregularities, Sort and delivers U
  • S
  • Postal mail to all units, Responds to fire, natural disasters and other hazardous events

Security Officer

Allied Barton John Deere
06.2014 - 05.2015
  • My accountability is important as a patrol officer to help to deter vandalism, theft and trespassers on your property
  • Should the need arise, our patrol personnel will coordinate with local law enforcement
  • Professional response to emergency situations
  • Conducting safety and fire watch, helping to promote a safe workplace environment
  • Performing set patrols or random patrol patterns, serving as standby for water leaks, power outages, special coverage etc., vehicle patrols, Foot Patrols, Lock checks, Interior and exterior checks, parking lot checks, Writing detailed instructions in post orders, writing reports in the activity logs when situations are expected, writing incident reports when patrol checkpoints are out of the ordinary, and Tour reports for documentation and invoice backups.

Security Officer

Medical College of Georgia
11.2013 - 04.2014
  • Foot patrol of interior and exterior area, report suspicious activities and persons, write detailed and narrative reports Responds to emergency requiring assistance
  • Responds Access control through an admittance process, screen visitors and client employees in an efficient manner
  • Check for unsafe conditions, hazards, unlocked doors, security violations, and unauthorized people
  • Knowledge of computers, have strong public relation skills, neat in appearance and present positive communication and public image, and previous experience in health care security.

Security Officer

Plant Vogtle (Total Protection Services
09.2013 - 10.2013
  • In processing visitors and vendors onto the site, foot patrol of the front entrance of the incoming traffic, checking photo and badges along with vehicles decals to match the tag number, checking and securing all gates and checkpoints, reporting any suspicious activities, writing detailed reports, maintaining a daily log book, responding to emergencies on site, communicating with security control at all times while operating a two-way radio and a push to talk phone, and received a Basic 24 Hour Security Officer Training Certificate.

Maintenance Associate

Wal-Mart INC
06.2012 - 08.2013
  • Working in the maintenance department, cleaning restrooms, break rooms, floors, offices, dusting, and mopping, sweeping and maintaining daily upkeep of the store
  • Keeping my work area in a professional appearance at all times
  • And were scheduled daily tasks to be accomplished at the end of every shift

Electronic Customer Service

AAFES Army Air Force Exchange Service
05.2012 - 12.2012
  • A customer service, Electronic Sales Representative - My working skills in the electronics department with the cash register, processing credit, debit and cash and check purchases, selling computers, laptops, notebook, mp3 players, pads, pods, cameras, books, music, games and more
  • Responsible for operating and balancing a cash register at the beginning and end of every shift
  • Ensure that security was established in the work area of the store, Ensure that all items was secure and locked up, Protected classified information and material, and Followed corrected procedures when closing and locking up at night.

Customer Service Representative

Delta Airlines
10.2000 - 05.2010
  • My leadership duties of airport organizational customer service skills
  • Excellent in multitasking, answering busy phone lines with excellent etiquette and great customer service skills, accepting large amount of cash for ticket processing, & purchase, accepting credit & debit cards was used over the phone system to process sales, balancing and accounting for all money at the end of every shift, ground security coordinator, customer service, hazmat, safety and emergency training every six months, servicing all customers for checking in, booking reservations, ensuring compliance with all safety rules and regulations, boarding the aircraft, training new employees, involved with customers and ticket related problems, working under little or no supervision, being able to service customers with bags loading and unloading including damaged, lost or missing items, lifting from 30 to 70 pounds, handling all baggage related problems, and being business and customer focused at all times.

Education

High School Diploma -

Glenn Hills School
Augusta, GA

Associate in Business Administration Management -

Brown Mackie College
Salina, KS
01.1994

Skills

  • Customer service
  • Security
  • Hospitality
  • Reliability (10 years)
  • HIPAA practice (5 years)
  • Cooking
  • Security Guard
  • Security Officer & Safety Officer (5 years)
  • Kitchen Experience
  • Food Service (2 years)
  • Home Care
  • Caregiving (3 years)
  • English
  • Customer service (10 years)
  • EMR Systems (10 years)
  • Vital Signs
  • Food Handling
  • Driving

Certification

  • CPR, First Aid Certificate and Certification, 05/01/16, 04/30/23
  • Secret Clearance Top Secret Clearance

Assessments

  • Work motivation, Proficient, 03/01/22, https://share.indeedassessments.com/attempts/9cdeca62842c07b7b08ade13ffe7e06deed53dc074545cb7
  • Work style: Reliability, Proficient, 08/01/21, https://share.indeedassessments.com/attempts/9b19c3df60cf8cfc088f5eb40c205370eed53dc074545cb7
  • Home health aide skills, Proficient, 09/01/21, https://share.indeedassessments.com/attempts/85e453bdf14794c97aa78c3c22dd13c6eed53dc074545cb7
  • Delivery driver, Completed, 06/01/22, https://share.indeedassessments.com/attempts/36554388798624bc6848c04cebf8e709eed53dc074545cb7

Timeline

Room Attendant/ Housekeeping

Marriott HOTEL Convention Center
04.2023

Guest Room Attendant

IHG HOTELS Candlewood Suites
08.2022 - 12.2023

Cook/Cashier/Server

H&B Food Service
04.2017 - 08.2022

Gracewood Hospital State Facility Officer (Corporal)

Management Policy
05.2015 - 12.2016

Security Officer

Allied Barton John Deere
06.2014 - 05.2015

Security Officer

Medical College of Georgia
11.2013 - 04.2014

Security Officer

Plant Vogtle (Total Protection Services
09.2013 - 10.2013

Maintenance Associate

Wal-Mart INC
06.2012 - 08.2013

Electronic Customer Service

AAFES Army Air Force Exchange Service
05.2012 - 12.2012

Customer Service Representative

Delta Airlines
10.2000 - 05.2010

High School Diploma -

Glenn Hills School

Associate in Business Administration Management -

Brown Mackie College

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Annette Ortiz