Annette Patterson
Account Manager
Palm Coast,Florida
Summary
To seek and maintain full-time position that offers professional challenges utilizing accounts management, customer centric interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Multiple Carrier Certifications
1
1
State License
Work History
Insurance Agent
Bankers Life
2022.11 - Current
- Became "Successful New Agent" in first quarter
- Maximized bonus in 1st and 2nd quarter
- Won Bonus Dinner 1st quarter
- Won Resort Trip 3rd quarter
- Maintain high standards of customer service by building relationships with clients. Responds to customer calls swiftly to resolve issues and answer questions.
- Generated leads through cold-calling, networking and other outreach methods.
- Cross-selling needs based insurance products
- Determine client needs and financial situations through listening and fact-finding
- Approached potential clients by using direct marketing mailings and phone contacts.
- Calculate premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Evaluated competitors' products and services to gain competitive advantage.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Identified and solicited sales prospects in agency databases.
Account Manager
Planet Home Lending
2020.10 - 2022.09
- 1st month purchased loans: 600; Max monthly purchased loans: 923
- Bonus never under 4 figures per month
- Built long-lasting client relationships based on over delivering on results
- Utilized Microsoft Teams internet based training
- Performed effectively in self-directed work environment
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and maintained strong working relationships with professionals within assigned territory (State of Texas)
- Met with clients monthly to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
- Maintained current knowledge of evolving changes in marketplace.
- Worked with management to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
Loan Processor II
Vystar Credit Union
2019.11 - 2020.04
- Developed and maintained relationships with customers, lenders and other third parties.
- Provided quick turnaround times to maintain fast-past schedule.
- Explained very technical financial information to applicants in easy to understand language.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Conditions fulfillment
- Coordinated closing process with attorneys, title companies, and government clerks.
- Monitored pipelines to track and log status of loans.
Contract Loan Processor
Owner/Operator
2018.02 - 2019.11
- Average closing month: 6-8 loans
- Developed and maintained relationships with private mortgage brokerages to drive incoming business
- Advised loan officers to comply with loan guidelines and apply best practices.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Renegotiated loan terms and conditions with customers to secure best deal.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Conditions fulfillment
- Kept up to date with state licensing requirements through completion of continuing education
Office Manager
ABBF, Inc.
2013.09 - 2017.12
- Maintained computer and physical filing systems.
- Evaluated collateral values
- Recorded mortgage liens with County
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments
- Collections
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Reported to senior management on organizational performance and progress toward goals.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Senior Mortgage Closer
First Place Bank Wholesale
2011.09 - 2013.09
- Coordinated with processing teams, underwriters, attorneys, title officers, escrow officers, homeowners and flood insurance offices
- Worked with Underwriters to sign off on Loan Approval conditions
- Signed off on Closing Conditions
- Balanced CD's with closing attorneys / escrow officers
- Created and disbursed closing packages
- Disbursed funds
- Fulfilled Post Closing document requests in timely manner
Education
Mortgage Lending
AAA Mortgage Training
Online01.2018
GED -
Florida State College Jacksonville
Jacksonville, Fl01.1995
Skills
- B2B Relationship building
- Goals driven
- Accounts Management
- Highly Skilled Oral and Writing Communicator
- Operations Management
- Consultative Sales Approach
- Customer Service and Assistance
- Upselling
- Internet based Microsoft Teams Meetings
- Cross-Promote Products
Certification
- Certified AHIP Medicare
- Licensed Insurance Agent
- Carrier Certifications: United Healthcare, Cigna, Aetna, Wellcare
Timeline
Insurance Agent
Bankers Life
2022.11 - Current
Account Manager
Planet Home Lending
2020.10 - 2022.09
Loan Processor II
Vystar Credit Union
2019.11 - 2020.04
Contract Loan Processor
Owner/Operator
2018.02 - 2019.11
Office Manager
ABBF, Inc.
2013.09 - 2017.12
Senior Mortgage Closer
First Place Bank Wholesale
2011.09 - 2013.09
Mortgage Lending
AAA Mortgage Training
GED -
Florida State College Jacksonville
- Insurance License
- NMLS License
- Certified AHIP Medicare
- Carrier Certifications: United Healthcare, Cigna, Aetna, Wellcare
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