Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annette Patti

Millstone,NJ

Summary

Highly skilled Optician with relevant experience in patient care, eyewear prescriptions, and dispensing corrective lenses. Strengths include comprehensive knowledge of optics, exceptional interpersonal skills to interpret patient needs and strong technical abilities for precise lens crafting. Previous work has shown significant improvements in delivering efficient optical services to patients, ensuring both comfort and accuracy.

Overview

36
36
years of professional experience

Work History

Optician

Freehold Family Eyecare
Freehold, New Jersey
11.2008 - Current
  • Conducted diagnostic evaluations, measured vision, and tested eye function for comprehensive assessments.
  • Maintained accurate electronic records of patient transactions and prescriptions.
  • Instructed patients on proper care, handling, and use of contact lenses.
  • Monitored progress of patients adapting to new lenses or frames.
  • Ordered stock from suppliers based on customer demand and preferences.
  • Performed detailed measurements for eyewear fitting, including pupillary distance and optical centers.
  • Promoted eyewear products and services to enhance customer satisfaction and drive sales.
  • Inspected finished eyeglasses to ensure compliance with prescription specifications.

Optician

Cohens Optical
Brooklyn, New York
08.1994 - 08.1999
  • Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
  • Maintained accurate records of all transactions in computer system.
  • Provided information on lens types, frame styles and materials, lens coatings, and accessories.
  • Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
  • Greeted patients warmly upon arrival at office or store location.
  • Organized inventory according to product type and manufacturer specifications.
  • Managed client frame selection processes and walked through lens options.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.

Manager

Sterling Optical Henrietta Ny
Queens, New York
09.1989 - 08.1994
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Implemented quality control measures to uphold company standards.
  • Directed recruitment, hiring, and training of new staff members.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Delegated work to staff, setting priorities and goals.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Provided leadership during times of organizational change or crisis situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Coached, mentored and trained team members in order to improve their job performance.

Education

Associate of Arts - Marketing Management

College of Staten Island
Staten Island, NY
05-1986

Some College (No Degree) - Ophthalmic Dispensing Program

Raritan Valley Community College
Somerville, NJ

Skills

  • Vision testing and diagnostic evaluation
  • Frame fitting and adjustment
  • Lens grinding and polishing
  • Contact lens fitting and assessment
  • Customer service and sales techniques
  • Patient education and communication
  • Technical troubleshooting and support
  • Retail merchandising and order processing
  • Patient record management and organization
  • Effective communication skills
  • Professionalism in service delivery
  • Optical dispensing and corrective lens options
  • Eyewear repair and maintenance
  • Transaction processing and verification
  • Attention to detail in assessments
  • Product recommendations for eyewear
  • Bifocal measurements and progressive lens fitting
  • Children's eyewear selection strategies
  • Optical lab equipment proficiency

Timeline

Optician

Freehold Family Eyecare
11.2008 - Current

Optician

Cohens Optical
08.1994 - 08.1999

Manager

Sterling Optical Henrietta Ny
09.1989 - 08.1994

Associate of Arts - Marketing Management

College of Staten Island

Some College (No Degree) - Ophthalmic Dispensing Program

Raritan Valley Community College

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Annette Patti