Annette Petrosino
Yorktown Heights,NY
Summary
Organized, dependable candidate with expertise in managing multiple priorities with a positive attitude. Skilled in building strong relationships and providing quality service.
Overview
29
29
years of professional experience
Work History
Account Manager
A To Z Resources
10.2008 - Current
- Excellent verbal and written communication skills.
- Manage phone and email inquiries courteously and professionally.
- Document customer interactions using Salesforce to capture data in the processing system.
- Process customer orders accurately and within agreed timeframes to meet service standards.
- Create price quotes in NetSuite, cross-check purchase orders, invoices, and packing slips for sales orders.
- Build and maintain excellent customer relationships through timely responses to inquiries.
- Provide custom recommendations to K-12 school administrators, addressing individual needs.
- Collaborate with customers to evaluate curriculums and materials.
Literacy Coach
Breakthrough To Literacy
08.1999 - 08.2003
- Coordinated training and professional development courses for teachers and school administrators to create new teaching strategies that encourage student learning.
- Collaborated with teachers, administrators, and parents to determine how best to support student success.
- Conducted ongoing evaluations of literacy improvement action and communicated results to teachers and administrators.
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
Executive Administrative Assistant
Cuisenaire
07.1995 - 08.1999
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives
- Worked closely with other departments to promote products and marketing campaigns.
Education
Elementary Education
Concordia College
Bronxville, NYSkills
- Detail Oriented; Self Starter
- Time Management
- Prioritizing Tasks
- Verbal and Written Communication
- Customer Service Expertise
- Complex Problem-Solving
- Microsoft Office
- NetSuite, SalesForce
Timeline
Account Manager
A To Z Resources
10.2008 - Current
Literacy Coach
Breakthrough To Literacy
08.1999 - 08.2003
Executive Administrative Assistant
Cuisenaire
07.1995 - 08.1999
Elementary Education
Concordia College