Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annette Pine

Stockbridge,GA

Summary

Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.

Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.

Overview

11
11
years of professional experience
2008
2008
years of post-secondary education

Work History

Front Desk Supervisor

Hotel Tim Bamboo
Jamaica
11.2018 - 05.2023
  • Managed front desk operations and ensured smooth check-in and check-out processes.
  • Trained and supervised front desk staff on customer service best practices.
  • Coordinated guest reservations and handled special requests efficiently.
  • Addressed guest inquiries and resolved issues promptly for enhanced satisfaction.
  • Maintained accurate records of guest information and billing transactions.
  • Collaborated with housekeeping to ensure room readiness for incoming guests.
  • Implemented standard operating procedures to improve front desk efficiency.
  • Assisted in marketing initiatives to promote hotel services and events effectively.
  • Supervised daily operations at the front desk including check-ins and checkouts, reservations.
  • Greeted and welcomed guests in a friendly, professional manner.
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Resolved customer complaints promptly and efficiently.
  • Processed payments, cashiering duties and credit card transactions accurately.
  • Worked with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Managed guest check-in and check-out procedures, reservations, and payments.
  • Created weekly schedules for front desk staff according to business needs.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Tracked inventory of supplies needed for the front desk area.
  • Assisted guests with inquiries and requests.

Cashier

Mary shine’s Enterprise
Jamaica
02.2012 - 06.2017
  • Processed customer transactions accurately and efficiently at Mary Shine's Enterprise.
  • Handled cash, credit, and debit transactions with attention to detail.
  • Maintained cleanliness and organization of the checkout area regularly.
  • Assisted customers with product inquiries and provided excellent service.
  • Collaborated with team members to ensure smooth operation during busy hours.
  • Managed inventory levels by restocking shelves as necessary throughout shifts.
  • Resolved customer complaints promptly to enhance shopping experience.
  • Operated point-of-sale systems effectively to facilitate transactions swiftly.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.

Education

Certificate - Customer Service And Telephone Relations

University of The West Indies Open Campus
Jamaica
08.2012 - 08.2013

Titchfield High School
Jamaica

Skills

  • Front desk operations
  • Reservation management
  • Customer service training
  • Billing accuracy

Timeline

Front Desk Supervisor

Hotel Tim Bamboo
11.2018 - 05.2023

Certificate - Customer Service And Telephone Relations

University of The West Indies Open Campus
08.2012 - 08.2013

Cashier

Mary shine’s Enterprise
02.2012 - 06.2017

Titchfield High School

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