Annette Pylant
Williston,ND
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Ouachita Valley Federal Credit Union
West Monroe, LA
07.2021 - 12.2023
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Developed strong customer relationships to encourage repeat business.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Prevented key account losses by researching discrepancies and correcting problems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored new employees on procedures and policies to maximize team performance.
- Collected deposits or payments and arranged for billing.
- Developed strong relationships with customers by providing personalized assistance and support.
Supervisor
Chick Fill A
West Monroe, LA
06.2018 - 07.2021
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Developed strong customer relationships to encourage repeat business.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Worked closely with human resources to support employee management and organizational planning.
- Set specific goals for projects to measure progress and evaluate end results.
- Reviewed completed work to verify consistency, quality and conformance.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Identified needs of customers promptly and efficiently.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Maintained positive working relationship with fellow staff and management.
- Established and enforced clear goals to keep employees working collaboratively.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Education
Some College (No Degree) - Business
Louisiana Tech University
Ruston, LASkills
- Data Entry
- Consultative Sales
- Complaint Resolution
- Complaint Handling
- Product Knowledge
Timeline
Customer Service Representative
Ouachita Valley Federal Credit Union
07.2021 - 12.2023
Supervisor
Chick Fill A
06.2018 - 07.2021
Some College (No Degree) - Business
Louisiana Tech University
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