Annette Ribeiro
Graham,Washington
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
Office Manager
Copart
02.1998 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Established team priorities, maintained schedules and monitored performance.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Delivered performance reviews, recommending additional training or advancements.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported General Manager in assisting with reports and
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate of Arts - Accounting And Business Management
Southwestern College
Chula Vista, CA05.1984
High School Diploma -
Mira Mesa High School
San Diego, CA06.1980
Skills
- Employee Development
- Schedule Management
- Idea Development and Brainstorming
- Administration and Reporting
- Onboarding and Orientation
- Staff Training
- Customer Service
- Problem Resolution
- Performance Evaluations
- Employee Supervision
- Shift Scheduling
- Work Planning and Prioritization
- Employee Coaching and Mentoring
- Employee Training
- Performance Tracking and Evaluation
- Payroll Processing
- Training and coaching
- Workflow Optimization
- Process Improvement
- Teamwork and Collaboration
- Operations Management
- Clear oral/written communication
- Team Leadership
- Team Development
- Hiring and Training
- Conflict Management
- Performance reviewing
- Office Administration
- Organizational Skills
Accomplishments
- Assisted in the Implementation of Remote CFR Teams while in the new roll of a Remote CFR Office Manager. and also while hiring and building Team.
- Helped to contribute to the processes and monitoring required.
- Planned and coordinated yards in England and several yards within the state's for integration and setting processes and training employees.
- Awarded Employee of the year 2005 for NW Region.
- Shining Star 2018
Timeline
Office Manager
Copart
02.1998 - Current
Associate of Arts - Accounting And Business Management
Southwestern College
High School Diploma -
Mira Mesa High School