Annette Rochester
FALLON,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Billing Specialist
Robertson And Koenig Optometry
01.2020 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Responded to customer concerns and questions on daily basis.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Medical Receptionist
Robertson And Koenig Optometry
12.2015 - 01.2020
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Invoiced patients accurately in line with charging guidelines.
- Printed prescription requests and queries in compliance with practice protocol.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Office Manager
Century 21 Sonoma Realty
06.2011 - 11.2015
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Some College (No Degree) - General Studies
Great Basin College
Elko, NVSkills
- Insurance Confirmation
- Medical Billing and Collections
- Claim Processing
- Maintain Records
- Benefits Verifications
- Process Payments
- Office Supplies and Inventory
- Patient Data Processing
- Electronic Charting
- EHR Knowledgeable
- New Hire Orientation
- Office Equipment Operation
Timeline
Billing Specialist
Robertson And Koenig Optometry
01.2020 - Current
Medical Receptionist
Robertson And Koenig Optometry
12.2015 - 01.2020
Office Manager
Century 21 Sonoma Realty
06.2011 - 11.2015
Some College (No Degree) - General Studies
Great Basin College