Annette Romero
Salinas,CA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
09.2021 - Current
- Oversaw maintenance activities within premises, coordinating with contractors when necessary for timely repairs and upkeep tasks completion.
- Conducted routine inspections to check quality and compliance with established specifications.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout facility consistently met or exceeded expectations.
- Analyzed sales figures and identified areas for improvement.
- Reduced employee turnover rate by fostering positive work environment and addressing staff concerns promptly.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Implemented training programs for new hires, ensuring seamless integration into team and faster productivity contributions.
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Receptionist
Beauty Touch Salon
07.2021 - 02.2022
- Resolved customer problems and complaints.
- Played instrumental role in maintaining clean work environment by coordinating office maintenance and cleaning schedules.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Handled cash transactions and maintained sales and payments records accurately.
Server, Host, To-Go Specialist, Server/Host Trainer
Olive Garden
02.2019 - 11.2021
- Checked guests' identification before serving alcoholic beverages.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
No Degree - Nursing
Monterey Peninsula College
Monterey, CA06.2025
High School Diploma -
Everett Alvarez High School
Salinas, CA05.2020
Skills
- Documentation And Reporting
- Creative Problem-Solving
- Cash Handling
- Work Order Analysis
- Inventory Counts
- Cash handling expertise
- Decision-making capabilities
- Drawer Assignments
- Staff Training and Development
- Critical Thinking
- Safety awareness
- POS System Operation
- Workplace Safety
- Strong verbal and written communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
09.2021 - Current
Receptionist
Beauty Touch Salon
07.2021 - 02.2022
Server, Host, To-Go Specialist, Server/Host Trainer
Olive Garden
02.2019 - 11.2021
No Degree - Nursing
Monterey Peninsula College
High School Diploma -
Everett Alvarez High School