Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic

Annette Romo

Santa Fe Springs,CA

Summary

Seeking employment with a company that values acquired knowledge and offers opportunities for continuous learning and professional growth. Committed to utilizing skills and expertise to contribute effectively to the organization's success. Eager to collaborate with a dynamic team in a stimulating work environment that fosters innovation and encourages personal development.

Professional with significant expertise in customer service within insurance industry. Proven ability to handle complex inquiries, resolve issues efficiently, and provide clear, accurate information. Strong focus on collaboration and achieving results, adapting seamlessly to changing demands. Skilled in policy management and maintaining high levels of customer satisfaction. Reliable team player with excellent communication and problem-solving abilities. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service/Sales

Farmers Insurance Group
09.2022 - Current
  • Hybrid position
  • Initiated contact with clients for payment reminders.
  • Enhanced revenue by offering diverse lines of insurance.
  • Servicing policies
  • Managed cash and digital payments effectively.
  • Facilitated client support for claim process.
  • Resolved client billing issues.
  • Ensured accurate documentation compilation for policy processes.
  • Processed mortgage requests.

Customer Service/Sales

Farmers Insurance Group
04.2019 - 01.2022
  • Promoted various insurance lines to customers.
  • Executed consistent follow-ups with clients regarding due payments.
  • Handled payments efficiently.
  • Handled policy servicing efficiently.
  • Collected necessary documentation to activate policies.

Accounts Payable

Keywest auto collision
01.2015 - 09.2016
  • Guaranteed timely payment of company bills.
  • Executed payroll processing using ADP.
  • Collected payments from insurance companies and clients.
  • Provided ongoing vehicle update communications to clients.
  • Identified and reported vehicle defects.
  • Processed check-ins for all incoming vehicles.
  • Handled daily bank deposit transactions.
  • Coordinated client car rental arrangements.

Education

Electives -

Long Beach community college
Long Beach, CA
08.2009

High school diploma -

John Glenn High School
CA
06.2006

Skills

  • Fluent In Two Languages
  • P&C licensed (Renewed September 2024)
  • Insurance Product Sales
  • Accounts Payable
  • Payroll Administration Skills

Certification

  • P&C license, 04/01/20
  • Body sculpting specialist, 04/01/20, Body sculpting, Face sculpting, Wood therapy, Sauna treatment

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Customer Service/Sales

Farmers Insurance Group
09.2022 - Current

Customer Service/Sales

Farmers Insurance Group
04.2019 - 01.2022

Accounts Payable

Keywest auto collision
01.2015 - 09.2016

High school diploma -

John Glenn High School

Electives -

Long Beach community college
Annette Romo